Microsoft Copilot outages and problems
In the past 24 hours we logged 8 user reports for Microsoft Copilot. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 8 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Microsoft Copilot problem spikes, last 30 days
Since 5 October, Microsoft Copilot had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users in Switzerland, kept exactly as this page showed it at the time. This history starts on 5 October 2026, when our archive began. Monthly reports for all services
How to fix Microsoft Copilot not working
Microsoft Copilot is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Is Copilot down right now?
Start here. This page tracks copilot status minute by minute, and the counters above give you operational, 100.00% uptime over the last 24 hours, 8 reports, and a last outage more than 24 hours ago. If you landed here after typing is copilot working today or is microsoft copilot down right now, those numbers settle it. Treat operational as your first clue. When it reads degraded or down, copilot is down for everyone, so skip the fixes below and watch the service recover.
Repair the Copilot app on Windows
When the Copilot app on Windows shows a blank pane or a spinner that never stops, close it from the taskbar and reopen it. That clears most sessions. For a stubborn install, run a repair: open Settings, go to Installed apps, choose Copilot, and hit Repair under Advanced options, since that rewrites broken files and keeps your chat history.
Clear the 'Something went wrong' error in Edge
The 'Sorry, something went wrong' banner in the Edge sidebar almost always comes from a stale sign-in token, so click your profile icon, sign out, wait ten seconds, and sign back in. Nine times out of ten that ends it. If yours does not, wipe site data for microsoft.com under edge://settings/clearBrowserData and relaunch the browser; the token expires with no warning, which is why people searching copilot not working today keep landing on this fix.
Copilot button grayed out in Word or Outlook
Word or Outlook gray out the Copilot button when your Microsoft 365 license lacks the add-on. Licenses lapse without notice. Ask your tenant admin to confirm yours under billing in the admin center, and remember that Microsoft also disables the button during a microsoft copilot outage that touches 365 services; check the microsoft copilot status feed and the admin health board before you open a ticket.
Check your connection and DNS
Check the VPN first. A page that loads forever or a 403 error often comes from your own connection, so drop any tunnel and reload. Then flush the resolver cache: open Command Prompt as administrator and run ipconfig /flushdns. If it still hangs, load copilot.microsoft.com from a phone on mobile data; when the page opens there, your router or DNS server is at fault, and pointing it at 1.1.1.1 or 8.8.8.8 fixes most home networks.
Fix Microsoft Copilot on Windows, Mac, Android and iPhone
Microsoft Copilot on Windows
- Fix
- Fix Microsoft Copilot by clearing your Microsoft Edge browser cache or restarting the Windows Explorer process via Task Manager. You can also check Windows Update to ensure the integrated feature is up to date.
- Check
- Check if Microsoft Copilot is down by opening the taskbar icon or visiting copilot.microsoft.com in a private browsing window. If the service fails to load but other websites work, it is likely an outage.
ping copilot.microsoft.comTest whether Microsoft Copilot's servers replynslookup copilot.microsoft.comCheck that Microsoft Copilot's DNS resolvestracert copilot.microsoft.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadMicrosoft Copilot on Mac
- Fix
- Fix Microsoft Copilot on macOS by clearing your browser's history and cookies or updating the desktop application. Restarting your browser or Mac can also resolve temporary connection issues.
- Check
- Check if Microsoft Copilot is down on Mac by trying to load copilot.microsoft.com on both Safari and Chrome. If you get a server error on both, the issue is on Microsoft's side.
ping -c 4 copilot.microsoft.comTest whether Microsoft Copilot's servers replynslookup copilot.microsoft.comCheck that Microsoft Copilot's DNS resolvestraceroute copilot.microsoft.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadMicrosoft Copilot on Android
- Fix
- Fix Microsoft Copilot on Android by clearing the app's cache in your system settings or checking the Google Play Store for updates. Reinstalling the app often resolves persistent loading issues.
- Check
- To tell if Microsoft Copilot is down on Android, check if the app displays connection errors while your other apps work fine. You can also try accessing the web version to see if it is a system-wide outage.
Microsoft Copilot on iPhone and iPad
- Fix
- Fix Microsoft Copilot on iOS by force-closing the app and reopening it, or reinstalling it from the App Store. Resetting your network settings can also resolve connection issues.
- Check
- Tell if Microsoft Copilot is down on iOS by checking if the app gets stuck on the loading screen or fails to respond to prompts. If the web version also fails in Safari, the service is likely offline.
What happens when Microsoft Copilot goes down
Microsoft Copilot is the AI assistant built into Windows, Edge, Office, and Teams, handling drafting and summarizing for you throughout the workday. If you're asking is microsoft copilot down right now or is copilot working today, the status below gives you the live answer, and it matters because when Copilot is down, the work it does for you stops with it.
When Copilot goes down, you lose text generation in Word, document summaries, the Edge sidebar assistant, and quick answers in Teams. The sidebar stays blank. 8 reports came in over the last 24 hours from people seeing blank responses and hanging loading screens, and restarting the app does nothing until Microsoft fixes the backend.
Microsoft Copilot FAQ
Is Microsoft Copilot down right now?
What is the Microsoft Copilot server status?
Why is Microsoft Copilot not working today?
How do I check if Microsoft Copilot is down?
How we track Microsoft Copilot
The status on this page comes from user-submitted problem reports for Microsoft Copilot, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Microsoft Copilot, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Microsoft Copilot doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.