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Error codeMicrosoft Copilot
Microsoft Copilot: "Couldn't update license"
Error code 29, Copilot license not active
Shown with Error code: 29 when Office can't refresh your Copilot license. Microsoft names device-based licensing, account conflicts and a recent Office reset among the causes.
How to fix "Couldn't update license"
Make sure a user-based license with Copilot is assigned to you, not a device-based one.
Sign out of any extra personal or work account in Microsoft 365.
Follow Microsoft's steps for a missing Copilot button in Microsoft 365 apps.
Ask your admin to check your license and policies if it keeps failing.
From Microsoft Copilot's help pages: learn.microsoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Microsoft Copilot's own support is the next stop.
More Microsoft Copilot errors and common problems
- Copilot not loadingService out of reach or sign-in failed
- Old chats missingChats still moving to the new app
- Copilot button missingButton moved, or license needs a refresh
- Copilot missing in EdgeSidebar off, old Edge or blocked by policy
- Usage limit reachedFeature limit or AI credits used up
- Something went wrong. Let's try again.License, account or connection problem
- Problem validating your Copilot licenseWrong account, file location or blocked cookies
All Microsoft Copilot errors and common problemsLive Microsoft Copilot status