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Common problemMicrosoft Copilot
Copilot button missing in Word or Excel
Button moved, or license needs a refresh
Microsoft moved the Copilot button to the lower-right corner of your document, so it may not be gone. If it is really missing, your license, Office version, update channel or privacy settings are the usual cause.
How to fix it
Look for the Copilot button in the lower-right corner of the document.
Install the latest Office updates.
Go to File, Account, select Update License, then restart all Microsoft 365 apps.
Under File, Account, Manage Settings, turn on Experiences that analyze your content and All connected experiences.
In the web apps, refresh the page and allow third-party cookies.
Business users on Semi-Annual Enterprise Channel should ask IT to move them to Current Channel.
From Microsoft Copilot's help pages: support.microsoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Microsoft Copilot's own support is the next stop.
More Microsoft Copilot errors and common problems
- Copilot not loadingService out of reach or sign-in failed
- Old chats missingChats still moving to the new app
- Copilot missing in EdgeSidebar off, old Edge or blocked by policy
- Usage limit reachedFeature limit or AI credits used up
- Something went wrong. Let's try again.License, account or connection problem
- Couldn't update licenseError code 29, Copilot license not active
- Problem validating your Copilot licenseWrong account, file location or blocked cookies
All Microsoft Copilot errors and common problemsLive Microsoft Copilot status