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Xfinity by Comcast xfinity.com

Is Xfinity by Comcast down right now? Live status and outage tracker

No, Xfinity by Comcast is up.

No widespread outage detected. 110 user reports in the last hour is within the normal range.

Live Last spike 2 h ago Updated just now Data refreshes every 5 minutes

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User reports, last 24 hours, 15 minutes a segment: 76 flowing 18 slow (elevated) 2 jammed (outage)

User reports, last 24 hours

3,079 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 110 problem reports came in for Xfinity by Comcast, against about 110 at this time on a usual day. Over the last 24 hours there were 3,079 reports, most about broadband internet (69%) and mobile phone (6%), from 93 areas led by Seattle, WA and Boston, MA. The last spike in reports was 2 h ago and lasted 15 min. These are user reports from the US, where most people report Xfinity by Comcast problems.

Reports, last hour

110

28% on the hour before

Uptime, 24 h

97.92%

30 min of outage

Last outage

3 h ago

Lasted 1 h 15 min

Busiest 15 minutes

185

185 reports, 4 h ago

Last 24 hours

Xfinity by Comcast outages and problems

In the past 24 hours, 3,079 user reports came in for Xfinity by Comcast. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 97.92% uptime for the day.

The most recent spike big enough to count as an outage was 4 hours ago. The busiest 15-minute window of the day had 185 reports, about 4 hours ago.

Outage

Ended 3 h ago

Lasted 1 h 15 min

185peak reports
Elevated reports

Ended 5 h ago

Lasted 45 min

59peak reports
Elevated reports

Ended 7 h ago

Lasted 15 min

34peak reports
Elevated reports

Ended 14 h ago

Lasted 1 h

36peak reports
Elevated reports

Ended 16 h ago

Lasted 15 min

40peak reports

This month

Xfinity by Comcast in October 2026

Problem reports in October (since 27 October): 3,213
Most reported this month: No. 11 of 1,020

Monthly report for October 2026

What people said was wrong in recent problem reports for Xfinity by Comcast, as a share of those reports:

69% Broadband Internet
6% Mobile Phone
6% tv
5% Mobile Internet
4% total blackout
3% no signal

Report map

Where Xfinity by Comcast problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 93 areas. The most came from around Seattle, WA, Boston, MA and Philadelphia, PA. Share of recent reports by area, named after its biggest town:

8% Seattle, WA
7% Boston, MA
6% Philadelphia, PA
6% Springfield, MA
6% Chicago, IL
4% Atlanta, GA

From 2,412 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

Xfinity by Comcast problem spikes, last 30 days

Since 27 October, Xfinity by Comcast had 1 outage spike and 10 periods of elevated reports. The longest lasted 1 h 15 min, on 28 October.

Elevated reports

Wed 28 Oct, 18:57–19:12

Lasted 15 min

46peak reports
Outage

Wed 28 Oct, 16:33–17:48

Lasted 1 h 15 min

207peak reports
Elevated reports

Wed 28 Oct, 15:18–16:03

Lasted 45 min

65peak reports
Elevated reports

Wed 28 Oct, 14:03–14:18

Lasted 15 min

34peak reports
Elevated reports

Wed 28 Oct, 06:16–07:22

Lasted 1 h 5 min

37peak reports
Elevated reports

Wed 28 Oct, 05:18–05:33

Lasted 15 min

42peak reports
Elevated reports

Wed 28 Oct, 03:48–04:18

Lasted 30 min

42peak reports
Elevated reports

Wed 28 Oct, 00:03–01:03

Lasted 1 h

67peak reports

3 earlier spikes in this period.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix Xfinity by Comcast not working

Xfinity by Comcast is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach xfinity.com over your own connection, right now. Nothing is sent to us or stored.

Test another device on the Xfinity network
If your phone loads pages on the same WiFi, focus on the device with the problem. On iPhone, go to Settings > Wi-Fi, tap the network name, choose Forget This Network, then join it again; on Windows, use Settings > Network & internet > Wi-Fi > Manage known networks to forget it.
Restart the Xfinity gateway
Unplug the power cord from the gateway. Wait 30 seconds, plug it back in, and give it 5 to 10 minutes to bring the Online light back on.
Renew your IP address on the Xfinity network
On Windows, open Command Prompt as administrator and run `ipconfig /release`, then `ipconfig /renew`. If you use a Mac, go to System Settings > Network, select Wi-Fi, choose Details, click TCP/IP, then click Renew DHCP Lease.
Check the Xfinity coax and splitter
Hand tighten the coax cable at the gateway and at the wall jack, because a loose connector can drop the signal. If a splitter sits between them, remove it for a test and connect the cable straight to the wall. Test the connection again.

While Xfinity by Comcast is down: what to use instead

Mobile data Switch your phone to cellular data when the home connection drops, then use the carrier network to reach email or maps until service returns.
Account website If the Xfinity app stalls on a loading screen, sign in to the website in a browser through mobile data and use the same bill and account controls.
Phone support Call customer service when you need to dispute a charge and the app keeps failing.
Retail store Visit a store for an equipment swap or an account issue that a broken connection keeps blocking.

Ranked by peak

Biggest Xfinity by Comcast problems so far

1
Wed 28 Oct 2026, 16:33
OutageLasted 1 h 15 min

207reports in 15 min
2
Tue 27 Oct 2026, 21:12
Elevated reportsLasted 30 min

71reports in 15 min
3
Wed 28 Oct 2026, 00:03
Elevated reportsLasted 1 h

67reports in 15 min

Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.

Same time

Problems at the same time as Xfinity by Comcast

Since 27 October, all 11 of Xfinity by Comcast's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Xfinity by Comcast's spikes overlapped one of theirs.

During the latest spike

Xfinity by Comcast: Wed 28 Oct, 18:57 to 19:12

32 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Xfinity by Comcast problems

The busiest hour for reports about Xfinity by Comcast is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Xfinity by Comcast goes down

Xfinity by Comcast is a home and mobile service that bundles internet, TV, phone, and wireless lines. Households and small offices rely on it for work calls, streaming, schoolwork, and connected devices, so an outage interrupts several routines at once.

Broadband often breaks first: a page will not load, a streaming app stalls, a gateway light changes color, or a work video call freezes. TV and phone features can fail on the same line; X1 boxes may lose guide data or playback, and calls may sound broken while the link is down. Problems can be regional or partial, so your apps may fail while a neighbor keeps service. The status at the top of each page shows whether user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours; it does not ping or monitor the service itself.

Servers and network

Xfinity by Comcast IP address, servers and network

Checking xfinity.com from our server…

Questions

Xfinity by Comcast FAQ

Is Xfinity by Comcast down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level; it counts reports in 15-minute windows over the last 24 hours. This site does not ping, probe, poll, or monitor it, so treat the report level as a signal and verify your own connection. Check your own side by trying another site on the same Wi-Fi, restarting your router or gateway, testing the app on mobile data, and asking someone else on your network to open a page; if only one device fails, the problem is likely local.

Why does the Xfinity app keep signing me out or saying my account details can't load?

The app can fail to load account details when the sign-in token is stale or your home network blocks it. Sign out and back in; then try the app on mobile data to separate a home Wi-Fi problem from an account problem. If the same message follows you across networks, check your account page in a browser before you call support.

My X1 TV box says it cannot connect to the network, but my internet is working. What should I check?

A single X1 box can lose its connection while other devices stay online, so check the box's network settings and restart it from the power cable. If the box sits far from the gateway or uses Wi-Fi, move it closer or use a wired connection where possible. A coax or Ethernet cable that came loose causes the same symptom, and swapping the cable is a quick test.

Why does Xfinity Stream stop playing and show a playback error on my phone?

Xfinity Stream can stop playback when the app loses its authorization, the phone switches networks, a title has a viewing restriction tied to your home connection, or the account sign-in has expired. Force close the app, sign out, sign back in, and try a short clip on Wi-Fi and then on mobile data. If only one program fails, check the title and your account permissions; a whole-service outage usually breaks more than one show.

My Xfinity payment failed online, but my bank shows the charge as pending. What should I do?

A pending charge can sit on your bank account while the payment is still being reviewed, and a failed payment page does not always mean the charge will post. Wait for the pending item to clear before you try again, then check your account billing page for the balance and any past-due notice. If the payment posts twice, contact billing with the confirmation number from the bank.

For your site

Put the Xfinity by Comcast status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

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Markdown, for README files

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How we track Xfinity by Comcast

The status on this page comes from user-submitted problem reports for Xfinity by Comcast, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Xfinity by Comcast, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Xfinity by Comcast doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.