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Common problemMicrosoft Copilot
Copilot icon missing in Microsoft Edge
Sidebar off, old Edge or blocked by policy
The Copilot icon disappears from Edge when the sidebar or the Copilot button is turned off, Edge is out of date, a work policy blocks it, or Copilot is not offered for your region or account.
How to fix it
Go to edge://settings/appearance/copilotAndSidebar and set the sidebar to Always on.
On the same page, select Copilot and turn on Show Copilot button on the toolbar.
Update Edge at edge://settings/help and restart it.
Make sure you are signed in to Edge with a valid Microsoft account.
Try a new browser profile to rule out a broken profile.
On a work device, ask IT whether a policy blocks Copilot.
From Microsoft Copilot's help pages: learn.microsoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Microsoft Copilot's own support is the next stop.
More Microsoft Copilot errors and common problems
- Copilot not loadingService out of reach or sign-in failed
- Old chats missingChats still moving to the new app
- Copilot button missingButton moved, or license needs a refresh
- Usage limit reachedFeature limit or AI credits used up
- Something went wrong. Let's try again.License, account or connection problem
- Couldn't update licenseError code 29, Copilot license not active
- Problem validating your Copilot licenseWrong account, file location or blocked cookies
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