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Common problemMicrosoft Copilot
Microsoft Copilot not loading
Service out of reach or sign-in failed
When the Copilot pane in Edge stays blank, shows an error or asks you to sign in again, Microsoft says the Copilot service can't be reached or the browser can't confirm who you are. A service outage can also cause it.
How to fix it
Check that your device is online.
If you see a Sign in button, select it and finish signing in.
If you see Try again, sign out of your Edge profile and sign back in.
Close and reopen the sidebar after switching accounts.
If it still fails after a few tries, check the Microsoft 365 Service health page and try again later.
From Microsoft Copilot's help pages: learn.microsoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Microsoft Copilot's own support is the next stop.
More Microsoft Copilot errors and common problems
- Old chats missingChats still moving to the new app
- Copilot button missingButton moved, or license needs a refresh
- Copilot missing in EdgeSidebar off, old Edge or blocked by policy
- Usage limit reachedFeature limit or AI credits used up
- Something went wrong. Let's try again.License, account or connection problem
- Couldn't update licenseError code 29, Copilot license not active
- Problem validating your Copilot licenseWrong account, file location or blocked cookies
All Microsoft Copilot errors and common problemsLive Microsoft Copilot status