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Common problemMicrosoft Copilot
Copilot chats missing after update
Chats still moving to the new app
Microsoft is moving personal accounts to an updated Copilot app, and your chats move with you. This can take a while, so some chats may be missing or show as coming soon for a time.
How to fix it
Sign in with the same Microsoft, Google or Apple account you used before.
Quit Copilot and open it again, or refresh the page on the web.
Use the link in the app to reach your old chats if one is shown.
Check again later, as large histories take longer to move.
Sign in to the updated app before December 31, 2026 so your chats are kept.
From Microsoft Copilot's help pages: support.microsoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Microsoft Copilot's own support is the next stop.
More Microsoft Copilot errors and common problems
- Copilot not loadingService out of reach or sign-in failed
- Copilot button missingButton moved, or license needs a refresh
- Copilot missing in EdgeSidebar off, old Edge or blocked by policy
- Usage limit reachedFeature limit or AI credits used up
- Something went wrong. Let's try again.License, account or connection problem
- Couldn't update licenseError code 29, Copilot license not active
- Problem validating your Copilot licenseWrong account, file location or blocked cookies
All Microsoft Copilot errors and common problemsLive Microsoft Copilot status