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Error codeMicrosoft Copilot
Microsoft Copilot: "Something went wrong. Let's try again."
License, account or connection problem
Microsoft lists this error for Copilot in Microsoft 365 apps. Causes include a license that was just assigned, being signed in with both a personal and a work account, a bad connection, or a recent Office reset or update.
How to fix "Something went wrong. Let's try again."
Wait a while if your Copilot license was assigned recently, as it takes time to apply.
Sign in with only the account that has Copilot, not a personal and a work account together.
Check your internet connection.
Follow Microsoft's steps for a missing Copilot button in Microsoft 365 apps.
Ask your Microsoft 365 admin to confirm your license and that no policy blocks Copilot.
From Microsoft Copilot's help pages: learn.microsoft.com, in our words. Checked on 11 November 2026. If the steps do not help, Microsoft Copilot's own support is the next stop.
More Microsoft Copilot errors and common problems
- Copilot not loadingService out of reach or sign-in failed
- Old chats missingChats still moving to the new app
- Copilot button missingButton moved, or license needs a refresh
- Copilot missing in EdgeSidebar off, old Edge or blocked by policy
- Usage limit reachedFeature limit or AI credits used up
- Couldn't update licenseError code 29, Copilot license not active
- Problem validating your Copilot licenseWrong account, file location or blocked cookies
All Microsoft Copilot errors and common problemsLive Microsoft Copilot status