Is Jazztel down right now? Live status and outage tracker

Jazztel outages and problems

User reports, last 24 hours

98 reports in total, counted in 15-minute windows

In the last hour, 5 problem reports came in for Jazztel, against about 2 at this time on a usual day. Over the last 24 hours there were 98 reports. The last spike in reports was 15 h ago and lasted 17 min. These are user reports from Spain, where most people report Jazztel problems.

12 6

24 h ago18 h12 h6 hNow

• NormalClose to the usual level23 h 45 min · 87 reports
• ElevatedMore than 1.5 times the usual level15 min · 11 reports
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAbout 2 an hour now

Reports, last hour

5

None the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

11

11 reports, 15 h ago

In the past 24 hours, 98 user reports came in for Jazztel. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 11 reports, about 15 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 15 h ago

  Lasted 15 min
  11peak reports

Jazztel in November 2026

Problem reports in November (since 3 November)

152

Monthly report for November 2026

People who report a problem with Jazztel to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Internet móvil
• SMS
• Internet de banda ancha
• TV
• Llamadas de voz
• Wifi
• Señal móvil
• Dinero Móvil

Jazztel problem spikes, last 30 days

Since 3 November, Jazztel had 1 outage spike and 1 period of elevated reports. The longest lasted 26 min, on 4 November.

• Elevated reports
  Wed 4 Nov, 11:31–11:48

  Lasted 17 min
  11peak reports
• Outage
  Wed 4 Nov, 02:01–02:28

  Lasted 26 min
  14peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Jazztel not working

Jazztel is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Toggle Jazztel data

   Switch off Wi-Fi and test over mobile data, then switch mobile data off and test over the home Wi-Fi. On iPhone, use Settings > Wi-Fi and Settings > Mobile Service; on Android, use Settings > Network & internet > Internet.

2. Restart the Jazztel router

   Power-cycle the router before changing settings. Unplug its power cable for 30 seconds, then plug it back in. Wait until the internet or fibra light and the Wi-Fi light settle before testing again.

3. Forget the home Wi-Fi

   Remove the saved Wi-Fi network and join it again with the key printed on the router label, unless you changed it. On iPhone, go to Settings > Wi-Fi > information button next to the network > Forget This Network; on Android, go to Settings > Network & internet > Internet > gear next to the network > Forget.

4. Check the Jazztel APN

   If mobile data fails but calls still work, check the APN before you reset the phone. On Android, open Settings > Network & internet > SIMs > Jazztel > Access Point Names and set the APN to jazzinternet if it is blank or different. On iPhone, use Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings; this also removes saved Wi-Fi passwords.

While Jazztel is down: what to use instead

• Mi Jazztel app If the website will not load, the app may still let you check bills, data use, and line details from mobile data.
• Customer area on jazztel.com If the app stalls, try the web customer area from a browser, because sign-in problems can affect one channel before the other.
• Backup connection A mobile hotspot or public Wi-Fi helps when your fibre line is the part failing and you need to keep working.
• Another Spanish operator Movistar, Vodafone, or Orange can cover calls and data if you already have a second SIM or another line available.

Problems at the same time as Jazztel

Since 3 November, all 2 of Jazztel's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Jazztel problems

The busiest hour for reports about Jazztel is 02:00 to 03:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

What happens when Jazztel goes down

Jazztel IP address, servers and network

Jazztel FAQ

Service updates from @jazztel_es

No posts about problems from @jazztel_es in the last 14 days. The latest is from .