ING Direct outages and problems
User reports, last 24 hours
72 reports in total, counted in 15-minute windows
No problem reports came in for ING Direct in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 72 reports. Worldwide, most recent reports were about app (73%) and login (13%). There has been no spike in reports since 4 November. These are user reports from Spain, where most people report ING Direct problems.
Around the world right now: normal in 2 other countries. By country
- NormalClose to the usual level24 h · 72 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 72 user reports came in for ING Direct. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 5 reports, about 11 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
ING Direct in November 2026
- Problem reports in November (since 4 November)
- 72
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for ING Direct worldwide.
Share of 15 recent reports that said what was wrong, from every country listed below.
ING Direct reports around the world
In the last 24 hours, 76 problem reports about ING Direct came in from 3 countries. Right now reports are at the usual level in every country.
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| Spain numbers above | Normal | 0 | 71 |
| Italy | Normal | 0 | 4 |
| France | Normal | 0 | 1 |
Each country's status compares its reports with the usual level there.
ING Direct problem spikes, last 30 days
Since 4 November, ING Direct had no outage spikes or periods of elevated reports.
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- Spain71
- Italy4
- France1
Country history starts on 4 November 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix ING Direct not working
ING Direct is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach ingdirect.es over your own connection, right now. Nothing is sent to us or stored.
Restart the ING session
Force close the ING app, then open it again and sign in from the first screen. On iPhone, swipe up from the bottom and pause, then swipe the ING card up; on Android, open Recents and swipe the ING card away.
Test ING without a VPN
A VPN, iCloud Private Relay, or a filtering app can leave the bank login page spinning after you enter your details. On iPhone, check Settings > General > VPN & Device Management > VPN; on Android, check Settings > Network & internet > VPN, then try the app once on Wi-Fi and once on mobile data.
Clear the ING app data
On Android, open Settings > Apps > ING > Storage, tap Clear cache, then reopen the app. If it still freezes at the logo or login screen, use Clear data from the same screen only if you know your login details, because it removes saved app state.
Reinstall the ING app
On iPhone, go to Settings > General > iPhone Storage > ING > Delete App, then install it again from the App Store. On Android, use Settings > Apps > ING > Uninstall, then install it again from Google Play.
While ING Direct is down: what to use instead
- Web del banco If the app will not load or confirm an operation, try the website from a browser and give the login screen a little time.
- App móvil If the website stalls after sign in, the app may still work for checking balances, transfers, and card controls.
- Tarjeta física o efectivo If mobile payments or card settings are unavailable, use the physical card or withdraw cash for in person purchases.
- Otro banco If a transfer or Bizum cannot wait, use another Spanish bank account you already have and check the movement later.
What happens when ING Direct goes down
ING Direct is the online banking brand used in Spain for current accounts, cards, mortgages, investments, and day-to-day payments. If it has trouble, you can lose access to the app or website just when you need to check a balance, send money, or confirm a card payment.
Login and the app home screen usually show trouble first, because the service has to check your session and load account data before anything else works. You may see failed sign-ins, stale balances, rejected transfers, or Bizum payments that sit pending and then fail. Card purchases can still work while the app is down, but card controls, online purchase confirmation, and movement details may lag. Problems can be partial or regional, so one person in Spain may get in on mobile data while another is stuck on the website or home Wi-Fi.
ING Direct IP address, servers and network
Checking ingdirect.es from our server…
ING Direct FAQ
Is ING Direct down right now?
Why does the ING España app reject my login or keep loading?
Why can't I send a Bizum from my ING account?
Why is my card payment or online purchase confirmation not appearing in the ING app?
Why don't my Cuenta NÓMINA movements or transfers show after I make them?
Service updates from @ingdirectes
No posts about problems from @ingdirectes in the last 14 days. The latest is from .
Contact ING Direct support
Tip: ING Direct doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the ING Direct status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/ing-direct/"><img src="https://isitdownrightnow.app/badge/ing-direct.svg" alt="ING Direct status" height="20"></a>[](https://isitdownrightnow.app/services/ing-direct/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track ING Direct
The status on this page comes from user-submitted problem reports for ING Direct, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for ING Direct, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. ING Direct doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.