GOV.BR outages and problems
User reports, last 24 hours
3,152 reports in total, counted in 15-minute windows
In the last hour, 37 problem reports came in for GOV.BR, against about 10 at this time on a usual day. Over the last 24 hours there were 3,152 reports. The last spike in reports was 30 min ago and lasted 1 h 30 min. These are user reports from Brazil, where most people report GOV.BR problems.
- NormalClose to the usual level9 h 15 min · 125 reports
- ElevatedMore than 1.5 times the usual level12 h 45 min · 2,248 reports
- OutageMore than twice the usual level and far above the day's average2 h · 779 reports
- Usual levelWhat a usual day sees at that timeAbout 10 an hour now
In the past 24 hours, 3,152 user reports came in for GOV.BR. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 91.67% uptime for the day.
The most recent spike big enough to count as an outage was 11 hours ago. The busiest 15-minute window of the day had 119 reports, about 12 hours ago.
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Elevated reports
Ended 30 min agoLasted 1 h 30 min14peak reports
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Elevated reports
Ended 3 h agoLasted 15 min14peak reports
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Outage
Ended 3 h agoLasted 13 h 15 min119peak reports
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Elevated reports
Ended 24 h agoLasted 15 min13peak reports
GOV.BR in November 2026
- Problem reports in November (since 3 November)
- 3,285
Monthly report for November 2026
People who report a problem with GOV.BR to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Login
- Pagamentos
- Aplicativo Celular
- Atualizações
- Forms & Applications
GOV.BR problem spikes, last 30 days
Since 3 November, GOV.BR had 1 outage spike and 4 periods of elevated reports. The longest lasted 13 h 15 min, on 4 November.
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Elevated reports
Thu 5 Nov, 00:46–02:16Lasted 1 h 30 min14peak reports
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Elevated reports
Wed 4 Nov, 23:55–00:16Lasted 21 min14peak reports
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Outage
Wed 4 Nov, 10:16–23:31Lasted 13 h 15 min120peak reports
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Elevated reports
Wed 4 Nov, 01:56–03:20Lasted 1 h 24 min27peak reports
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Elevated reports
Tue 3 Nov, 23:36–01:10Lasted 1 h 33 min16peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services
How to fix GOV.BR not working
When GOV.BR itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:
Your browser tries to reach gov.br over your own connection, right now. Nothing is sent to us or stored.
Refresh the GOV.BR login
Open gov.br again and choose Entrar com gov.br, then type the CPF with numbers only. If the password screen loops or stays blank, open a private window: Chrome menu > New Incognito tab, or Safari tabs button > Private > +.
Clear GOV.BR cookies
In Chrome on a computer, paste chrome://settings/siteData in the address bar, search for gov.br, and remove the saved site data. In Edge, use edge://settings/siteData; sign in again after the page reloads.
Allow the GOV.BR camera
When face validation or QR code reading fails, give the app camera access. On Android, open Settings > Apps > gov.br > Permissions > Camera > Allow only while using the app; on iPhone, open Settings > Apps > gov.br and turn on Camera.
Reinstall the GOV.BR app
If the app opens to a blank screen, freezes after the CPF step, or will not read the QR code, remove it and install it again. On Android, open Settings > Apps > gov.br > Uninstall, then install it from Google Play; on iPhone, open Settings > General > iPhone Storage > gov.br > Delete App, then install it from the App Store.
While GOV.BR is down: what to use instead
- App gov.br If the website will not load, try the official app for account access, identity validation, and documents tied to your login.
- Browser access If the app freezes, use the gov.br website in a private browser window and try the sign-in again.
- Agency channel For a deadline, contact the public agency that owns the service, since INSS, Receita Federal, and other bodies may have their own attendance options.
- Saved documents If you only need to show proof, use a saved PDF or physical document you already have until the service works again.
Problems at the same time as GOV.BR
Since 3 November, all 5 of GOV.BR's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- Freenet5 times
- USPS5 times
- Capital One5 times
- Escape from Tarkov5 times
- Archive of Our Own5 times
- Bell Canada5 times
How many of GOV.BR's spikes overlapped one of theirs.
During the latest spike
GOV.BR: Thu 5 Nov, 00:46 to 02:16
- USPS, outage,4 Nov 10:46 to 02:01
- Capital One, outage,4 Nov 13:31 to 02:46
- Facebook, outage,4 Nov 13:46 to 02:46
- Escape from Tarkov, outage,4 Nov 18:16 to 01:01, 01:31 to 01:46
- Roblox, outage,4 Nov 18:16 to 01:01
- Bell Canada, outage,4 Nov 20:01 to 02:46
- Koodo, outage,4 Nov 20:01 to 00:46, 01:16 to 02:16
- Reddit, outage,4 Nov 21:16 to 02:31
104 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report GOV.BR problems
The busiest hour for reports about GOV.BR is 00:00 to 01:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.69 reports on an average day
- 01:00 to 02:00: 0.67 reports on an average day
- 02:00 to 03:00: 0.21 reports on an average day
- 03:00 to 04:00: 0.42 reports on an average day
- 04:00 to 05:00: 0.48 reports on an average day
- 05:00 to 06:00: 0.2 reports on an average day
- 06:00 to 07:00: 0.18 reports on an average day
- 07:00 to 08:00: 0.14 reports on an average day
- 08:00 to 09:00: 0.11 reports on an average day
- 09:00 to 10:00: 0.21 reports on an average day
- 10:00 to 11:00: 0.55 reports on an average day
- 11:00 to 12:00: 0 reports on an average day
- 12:00 to 13:00: 0 reports on an average day
- 13:00 to 14:00: 0 reports on an average day
- 14:00 to 15:00: 0 reports on an average day
- 15:00 to 16:00: 0 reports on an average day
- 16:00 to 17:00: 0 reports on an average day
- 17:00 to 18:00: 0 reports on an average day
- 18:00 to 19:00: 0 reports on an average day
- 19:00 to 20:00: 0 reports on an average day
- 20:00 to 21:00: 0 reports on an average day
- 21:00 to 22:00: 0 reports on an average day
- 22:00 to 23:00: 0 reports on an average day
- 23:00 to 00:00: 0.37 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 0 reports on an average Tuesday
- Wednesday: 28 reports on an average Wednesday
- Thursday: 8 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 28 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when GOV.BR goes down
GOV.BR is Brazil's federal government portal and login system for public services tied to a CPF account. People use it for taxes, benefits, digital identity, signatures, and agency websites, so an outage can stop a form submission or block access to a service you need.
Login usually shows trouble first. The CPF and password screen may hang, a one-time code or app approval may not arrive, or the service can loop back to the sign-in page after you submit details. The gov.br app can also fail to open the account area, confirm identity, or approve a login for another government site. Problems are often partial, because a public page may load while authentication or a connected agency service still fails; some issues can feel regional when access paths inside Brazil are affected.
GOV.BR IP address, servers and network
- IPv4 address
- 161.148.164.31
- IPv6
- 2804:151:3:2:161:148:164:31
- Network
- AS10954 · SERVICO FEDERAL DE PROCESSAMENTO DE DADOS - SERPRO, registered in BR
- DNS hosted by
- its own name servers (dns.br)
- HTTPS certificate
- Issued by GlobalSign nv-sa, valid until 17 Jan 2027 (73 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 1,553 ms
Checked from our server in Frankfurt, Germany, less than an hour ago, for www.gov.br. Visitors elsewhere may see different addresses.
Checked from 12 places around the world
All 12 locations got an answer from gov.br. Fastest from São Paulo (75 ms), slowest from Singapore (1,255 ms). Every location connected to the same address, on SERVICO FEDERAL DE PROCESSAMENTO DE DADOS - SERPRO (AS10954).
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 302 | 719 ms | 161.148.164.31 |
| ViennaAustria | Up · HTTP 302 | 717 ms | 161.148.164.31 |
| MilanItaly | Up · HTTP 302 | 722 ms | 161.148.164.31 |
| ParisFrance | Up · HTTP 302 | 670 ms | 161.148.164.31 |
| AmsterdamNetherlands | Up · HTTP 302 | 623 ms | 161.148.164.31 |
| MadridSpain | Up · HTTP 302 | 672 ms | 161.148.164.31 |
| WarsawPoland | Up · HTTP 302 | 773 ms | 161.148.164.31 |
| DallasUSA | Up · HTTP 302 | 533 ms | 161.148.164.31 |
| Los AngelesUSA | Up · HTTP 302 | 563 ms | 161.148.164.31 |
| São PauloBrazil | Up · HTTP 302 | 75 ms | 161.148.164.31 |
| SingaporeSingapore | Up · HTTP 302 | 1,255 ms | 161.148.164.31 |
| TokyoJapan | Up · HTTP 302 | 1,048 ms | 161.148.164.31 |
Checked with check-host.net from its servers in these cities less than an hour ago, for gov.br. Time is how long each server took to load the page.
GOV.BR FAQ
Is GOV.BR down right now?
Why can't I sign in to GOV.BR with my CPF and password?
Why does the gov.br app fail during facial recognition?
Why can I log in but Meu INSS or Receita Federal will not open?
Why does a service say my gov.br account level is too low?
Service updates from @govbr
No posts about problems from @govbr in the last 14 days. The latest is from .
Contact GOV.BR support
Tip: GOV.BR doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
How we track GOV.BR
The status on this page comes from user-submitted problem reports for GOV.BR, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for GOV.BR, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. GOV.BR doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.