Is Play down right now? Live status and outage tracker

Play outages and problems

User reports, last 24 hours

4,774 reports in total, counted in 15-minute windows

In the last hour, 512 problem reports came in for Play, against about 14 at this time on a usual day. Over the last 24 hours there were 4,774 reports. A spike in reports is going on now; it started 3 h ago. These are user reports from Poland, where most people report Play problems.

400 200

24 h ago18 h12 h6 hNow

• NormalClose to the usual level15 h · 1,952 reports
• ElevatedMore than 1.5 times the usual level7 h 30 min · 1,814 reports
• OutageMore than twice the usual level and far above the day's average1 h 30 min · 1,008 reports
• Usual levelWhat a usual day sees at that timeAbout 14 an hour now

Reports, last hour

512

320% on the hour before

Uptime, 24 h

93.75%

1 h 30 min of outage

Last outage

Ongoing

Started 3 h ago

Busiest 15 minutes

359

359 reports, just now

In the past 24 hours, 4,774 user reports came in for Play. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 93.75% uptime for the day.

The most recent spike big enough to count as an outage was under 15 minutes ago. The busiest 15-minute window of the day had 359 reports, in the last 15 minutes.

• Outage
  Ongoing, started 3 h ago

  Running for 2 h 45 min
  359peak reports
• Elevated reports
  Ended 4 h ago

  Lasted 2 h
  67peak reports
• Elevated reports
  Ended 15 h ago

  Lasted 15 min
  68peak reports
• Outage
  Ended 16 h ago

  Lasted 4 h 15 min
  133peak reports
• Elevated reports
  Ended 21 h ago

  Lasted 15 min
  27peak reports

Play in November 2026

Problem reports in November (since 3 November)

4,762

Monthly report for November 2026

People who report a problem with Play to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Internet mobilny
• SMS
• Internet szerokopasmowy
• TV
• Połączenia głosowe
• Strona WWW i Play24
• Zasięg sieci komórkowej

Play problem spikes, last 30 days

Since 3 November, Play had 3 outage spikes and 4 periods of elevated reports. The longest lasted 4 h 15 min, on 4 November.

• Outage
  Thu 5 Nov, 00:12–02:57

  Still going
  359peak reports
• Elevated reports
  Wed 4 Nov, 20:52–22:57

  Lasted 2 h 6 min
  69peak reports
• Elevated reports
  Wed 4 Nov, 12:07–12:37

  Lasted 30 min
  74peak reports
• Outage
  Wed 4 Nov, 06:42–10:57

  Lasted 4 h 15 min
  155peak reports
• Elevated reports
  Wed 4 Nov, 04:57–05:12

  Lasted 15 min
  19peak reports
• Elevated reports
  Wed 4 Nov, 02:29–03:14

  Lasted 45 min
  17peak reports
• Outage
  Tue 3 Nov, 23:53–00:51

  Lasted 58 min
  123peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Play not working

When Play itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Play.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Play is down: what to use instead

• Play24 app Use the app when the website stalls, since account login, bill payment, balance checks, and package changes may still work there.
• Browser account page If the app loops at sign-in, try play.pl in a private window or a different browser before you reset your password.
• Bank payment When the self-care payment screen fails, pay from your bank using the invoice details you already have.
• Store visit For SIM replacement, contract paperwork, or an account block, a shop can handle tasks that chat cannot finish during an outage.

Problems at the same time as Play

Since 3 November, all 7 of Play's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Play problems

The busiest hour for reports about Play is 11:00 to 12:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 28 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Play IP address, servers and network