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EE ee.co.uk

Is EE down right now? Live status and outage tracker

Partly. EE has problems for some users.

Users are reporting a partial outage: 145 problem reports in the last hour, more than usual.

Problems Spike in progress since 02:09 Data refreshes every 5 minutes
What you can do
User reports, last 24 hours, 15 minutes a segment: 76 flowing, 16 slow (elevated), 4 jammed (outage)

User reports, last 24 hours

3,034 reports in total, counted in 15-minute windows

In the last hour, 145 problem reports came in for EE, against about 15 at this time on a usual day. Over the last 24 hours there were 3,034 reports. Most recent reports were about broadband internet (59%) and mobile internet (18%). A spike in reports is going on now; it started 2 h ago. These are user reports from the UK, where most people report EE problems.

In the past 24 hours, 3,034 user reports came in for EE. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 95.83% uptime for the day. The most recent spike big enough to count as an outage was 1 hour ago. The busiest 15-minute window of the day had 329 reports, about 1 hour ago.
Reports, last hour
145
74% on the hour before
Uptime, 24 h
95.83%
1 h of outage
Last outage
Ongoing
Started 2 h ago
Busiest 15 minutes
329
329 reports, 1 h ago
Last 24 hours

EE outages and problems

In the past 24 hours, 3,034 user reports came in for EE. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 95.83% uptime for the day.

The most recent spike big enough to count as an outage was 1 hour ago. The busiest 15-minute window of the day had 329 reports, about 1 hour ago.

  • Outage
    Ongoing, started 2 h ago
    Running for 1 h 45 min
    329peak reports
  • Elevated reports
    Ended 4 h ago
    Lasted 15 min
    25peak reports
  • Elevated reports
    Ended 6 h ago
    Lasted 15 min
    38peak reports
  • Elevated reports
    Ended 9 h ago
    Lasted 15 min
    45peak reports
  • Elevated reports
    Ended 10 h ago
    Lasted 15 min
    43peak reports
This month

EE in October 2026

Problem reports in October (since 28 October)
3,302

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for EE.

  1. Broadband Internet59%
  2. Mobile Internet18%
  3. Mobile Signal14%
  4. WiFi6%

Share of 739 recent reports that said what was wrong.

World map

Where EE problem reports come from

The map shows where recent problem reports for EE came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

EE problem spikes, last 30 days

Since 28 October, EE had 3 outage spikes and 8 periods of elevated reports. The longest lasted 2 h 30 min, on 28 October.

  • Outage
    Thu 29 Oct, 02:09–03:54
    Still going
    419peak reports
  • Elevated reports
    Wed 28 Oct, 23:21–23:42
    Lasted 21 min
    25peak reports
  • Elevated reports
    Wed 28 Oct, 21:54–22:09
    Lasted 15 min
    38peak reports
  • Elevated reports
    Wed 28 Oct, 19:28–19:49
    Lasted 21 min
    49peak reports
  • Elevated reports
    Wed 28 Oct, 18:24–18:39
    Lasted 15 min
    46peak reports
  • Elevated reports
    Wed 28 Oct, 17:39–17:54
    Lasted 15 min
    43peak reports
  • Outage
    Wed 28 Oct, 15:24–16:24
    Lasted 1 h
    140peak reports
  • Elevated reports
    Wed 28 Oct, 13:54–14:09
    Lasted 15 min
    49peak reports

3 earlier spikes in this period.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix EE not working

When EE itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

Your browser tries to reach ee.co.uk over your own connection, right now. Nothing is sent to us or stored.

  1. Reload and restart

    Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

  2. Try another connection

    Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not EE.

  3. Update the app

    Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

Ranked by peak

Biggest EE problems so far

  1. 1
    OutageStill going, 1 h 45 min so far
    419reports in 15 min
  2. 2
    OutageLasted 2 h 30 min
    321reports in 15 min
  3. 3
    OutageLasted 1 h
    140reports in 15 min

Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.

Same time

Problems at the same time as EE

Since 28 October, all 11 of EE's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of EE's spikes overlapped one of theirs.

During the latest spike

EE: Thu 29 Oct, since 02:09

47 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report EE problems

The busiest hour for reports about EE is 13:00 to 14:00 Central European time, and the busiest day is Wednesday.

By hour of the day

  • 00:00 to 01:00: 1.8 reports on an average day
  • 01:00 to 02:00: 1.6 reports on an average day
  • 02:00 to 03:00: 0.73 reports on an average day
  • 03:00 to 04:00: 0 reports on an average day
  • 04:00 to 05:00: 0 reports on an average day
  • 05:00 to 06:00: 0.82 reports on an average day
  • 06:00 to 07:00: 1.1 reports on an average day
  • 07:00 to 08:00: 1.1 reports on an average day
  • 08:00 to 09:00: 3.9 reports on an average day
  • 09:00 to 10:00: 5.5 reports on an average day
  • 10:00 to 11:00: 6.4 reports on an average day
  • 11:00 to 12:00: 6 reports on an average day
  • 12:00 to 13:00: 1.9 reports on an average day
  • 13:00 to 14:00: 6.5 reports on an average day
  • 14:00 to 15:00: 4 reports on an average day
  • 15:00 to 16:00: 2.9 reports on an average day
  • 16:00 to 17:00: 3.4 reports on an average day
  • 17:00 to 18:00: 4.1 reports on an average day
  • 18:00 to 19:00: 4.4 reports on an average day
  • 19:00 to 20:00: 2.1 reports on an average day
  • 20:00 to 21:00: 4.7 reports on an average day
  • 21:00 to 22:00: 5.6 reports on an average day
  • 22:00 to 23:00: 2.7 reports on an average day
  • 23:00 to 00:00: 2.2 reports on an average day

By day of the week

  • Monday: 0 reports on an average Monday
  • Tuesday: 0 reports on an average Tuesday
  • Wednesday: 545 reports on an average Wednesday
  • Thursday: 42 reports on an average Thursday
  • Friday: 0 reports on an average Friday
  • Saturday: 0 reports on an average Saturday
  • Sunday: 0 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Servers and network

EE IP address, servers and network

IPv4 addresses
45.60.65.23
Show all 2
  • 45.60.72.23
IPv6
Not offered
Network
AS19551 · Incapsula Inc, registered in the United States
Served through
Amazon CloudFront · our check was answered by its London (LHR) data centre
DNS hosted by
Amazon Route 53
HTTPS certificate
Issued by DigiCert Inc, valid until 21 Nov 2026 (22 days)
HTTP/3
Not advertised
Our check
Answered in 459 ms

Checked from our server in Frankfurt, Germany, 1 h ago, for ee.co.uk. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

For your site

Put the EE status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

EE status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/ee-everything-everywhere/"><img src="https://isitdownrightnow.app/badge/ee-everything-everywhere.svg" alt="EE status" height="20"></a>
Markdown, for README files
[![EE status](https://isitdownrightnow.app/badge/ee-everything-everywhere.svg)](https://isitdownrightnow.app/services/ee-everything-everywhere/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track EE

The status on this page comes from user-submitted problem reports for EE, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for EE, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. EE doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.