Klarmobil outages and problems
User reports, last 24 hours
1,867 reports in total, counted in 15-minute windows
In the last hour, 6 problem reports came in for Klarmobil, and at this time of day there are usually almost none. Over the last 24 hours there were 1,867 reports. Most recent reports were about website (73%) and mobile internet (13%). The last spike in reports was 2 h ago and lasted 20 min. These are user reports from Germany, where most people report Klarmobil problems.
- NormalClose to the usual level6 h 30 min · 105 reports
- ElevatedMore than 1.5 times the usual level17 h 15 min · 1,711 reports
- OutageMore than twice the usual level and far above the day's average15 min · 51 reports
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 1,867 user reports came in for Klarmobil. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 98.96% uptime for the day.
The most recent spike big enough to count as an outage was 17 hours ago. The busiest 15-minute window of the day had 51 reports, about 17 hours ago.
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Outage
Ended 3 h agoLasted 17 h 45 min51peak reports
Klarmobil in November 2026
- Problem reports in November (since 3 November)
- 1,915
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Klarmobil.
Share of 429 recent reports that said what was wrong.
Klarmobil problem spikes, last 30 days
Since 3 November, Klarmobil had 1 outage spike and 2 periods of elevated reports. The longest lasted 17 h 45 min, on 4 November.
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Elevated reports
Thu 5 Nov, 00:39–00:59Lasted 20 min12peak reports
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Elevated reports
Wed 4 Nov, 23:54–00:22Lasted 28 min12peak reports
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Outage
Wed 4 Nov, 05:46–23:31Lasted 17 h 45 min56peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services
How to fix Klarmobil not working
Klarmobil is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach klarmobil.de over your own connection, right now. Nothing is sent to us or stored.
Refresh the Klarmobil SIM
Turn flight mode on for 10 seconds, then turn it off and wait for the network name to return. On iPhone use Einstellungen > Flugmodus; on Android use Einstellungen > Netzwerk & Internet > Flugmodus, or pull down Quick Settings and tap Flugmodus.
Check the Klarmobil data switch
Make sure the SIM with your Klarmobil number has mobile data enabled, especially on a dual SIM phone. On iPhone go to Einstellungen > Mobilfunk > Mobile Daten and pick that line; on Android go to Einstellungen > Netzwerk & Internet > SIMs > Mobile Daten and switch it on for that SIM.
Reset Klarmobil access points
If calls work but web pages and the app do not load on mobile data, reset the APN profile rather than typing values from old forum posts. On iPhone use Einstellungen > Mobilfunk > Mobiles Datennetzwerk > Einstellungen zurücksetzen if the button is shown; on Android use Einstellungen > Netzwerk & Internet > SIMs > Zugangspunktnamen, tap the menu, then Auf Standard zurücksetzen.
Reinstall the Klarmobil app
If only the app fails, update it from the App Store or Google Play, then sign in again. If it still hangs after the login screen, delete the app and install it again; then use the Klarmobil help centre contact form at http://www.klarmobil.de/service/kontaktform.php if your account still will not open.
While Klarmobil is down: what to use instead
- Klarmobil website Use the website if the app will not load, especially for account details, invoices, or contract changes.
- Klarmobil contact form Use the contact form in the help centre when login keeps failing but you still need to send a service request.
- Wi-Fi calling apps Use WhatsApp, Signal, or FaceTime over Wi-Fi if mobile data or text messages are the part that is failing.
- Backup SIM Use another German mobile provider’s SIM if you need calls or data and the problem looks like a wider mobile network issue.
Problems at the same time as Klarmobil
Since 3 November, all 3 of Klarmobil's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- Freenet3 times
- USPS3 times
- Capital One3 times
- Facebook3 times
- Deutsche Glasfaser3 times
- Escape from Tarkov3 times
How many of Klarmobil's spikes overlapped one of theirs.
During the latest spike
Klarmobil: Thu 5 Nov, 00:39 to 00:59
- USPS, outage,4 Nov 10:46 to 02:01
- Capital One, outage,4 Nov 13:31 to 02:46
- Facebook, outage,4 Nov 13:46 to 02:46
- Deutsche Glasfaser, outage,4 Nov 14:01 to 00:46
- Escape from Tarkov, outage,4 Nov 18:16 to 01:01
- Roblox, outage,4 Nov 18:16 to 01:01
- Minecraft, outage,4 Nov 20:01 to 00:46
- Bell Canada, outage,4 Nov 20:01 to 02:46
56 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Klarmobil problems
The busiest hour for reports about Klarmobil is 00:00 to 01:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.97 reports on an average day
- 01:00 to 02:00: 0.62 reports on an average day
- 02:00 to 03:00: 0.61 reports on an average day
- 03:00 to 04:00: 0.29 reports on an average day
- 04:00 to 05:00: 0.51 reports on an average day
- 05:00 to 06:00: 0.96 reports on an average day
- 06:00 to 07:00: 0 reports on an average day
- 07:00 to 08:00: 0 reports on an average day
- 08:00 to 09:00: 0 reports on an average day
- 09:00 to 10:00: 0 reports on an average day
- 10:00 to 11:00: 0 reports on an average day
- 11:00 to 12:00: 0 reports on an average day
- 12:00 to 13:00: 0 reports on an average day
- 13:00 to 14:00: 0 reports on an average day
- 14:00 to 15:00: 0 reports on an average day
- 15:00 to 16:00: 0 reports on an average day
- 16:00 to 17:00: 0 reports on an average day
- 17:00 to 18:00: 0 reports on an average day
- 18:00 to 19:00: 0 reports on an average day
- 19:00 to 20:00: 0 reports on an average day
- 20:00 to 21:00: 0 reports on an average day
- 21:00 to 22:00: 0 reports on an average day
- 22:00 to 23:00: 0 reports on an average day
- 23:00 to 00:00: 0.5 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 1.1 reports on an average Tuesday
- Wednesday: 31 reports on an average Wednesday
- Thursday: 6.5 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 28 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Klarmobil goes down
Klarmobil is a German mobile provider at klarmobil.de, with mobile phone tariffs and prepaid service for people who want a plain plan. That can stop calls, SMS, mobile data, and access to the customer area.
Mobile data is often the first thing people notice: pages hang, apps say there is no connection, and the phone may still show signal. If the mobile network path is affected, calls may fail to connect and SMS can arrive late; if the account systems are the problem, login, top-up, tariff changes, and invoices may stall instead. Problems can be regional or partial because the service depends on the underlying German mobile network as well as its own customer systems. The status on this page comes only from public user reports to an outage-reporting service, counted in 15-minute windows over the last 24 hours; for account-specific help, use the Klarmobil contact form at http://www.klarmobil.de/service/kontaktform.php.
Klarmobil IP address, servers and network
- IPv4 addresses
- 104.18.37.148
Show all 2
- 172.64.150.108
- IPv6 addresses
- 2606:4700:4400::6812:2594
Show all 2
- 2a06:98c1:3101::ac40:966c
- Network
- AS13335 · Cloudflare, Inc., registered in the United States
- Served through
- Cloudflare · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Cloudflare
- HTTPS certificate
- Issued by Sectigo Limited, valid until 8 Jan 2027 (63 days)
- HTTP/3
- Not advertised
- Our check
- Answered with a server error (HTTP 503) after 64 ms
Checked from our server in Frankfurt, Germany, less than an hour ago, for www.klarmobil.de. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 12 places around the world
All 12 locations got an answer from klarmobil.de. Fastest from Frankfurt (31 ms), slowest from São Paulo (208 ms). Every location connected through Cloudflare, Inc. (AS13335), using 2 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 301 | 31 ms | 172.64.150.108 |
| ViennaAustria | Up · HTTP 301 | 55 ms | 172.64.150.108 |
| MilanItaly | Up · HTTP 301 | 38 ms | 104.18.37.148 |
| ParisFrance | Up · HTTP 301 | 62 ms | 172.64.150.108 |
| AmsterdamNetherlands | Up · HTTP 301 | 55 ms | 104.18.37.148 |
| MadridSpain | Up · HTTP 301 | 66 ms | 104.18.37.148 |
| WarsawPoland | Up · HTTP 301 | 84 ms | 104.18.37.148 |
| DallasUSA | Up · HTTP 301 | 137 ms | 104.18.37.148 |
| Los AngelesUSA | Up · HTTP 301 | 58 ms | 172.64.150.108 |
| São PauloBrazil | Up · HTTP 301 | 208 ms | 104.18.37.148 |
| SingaporeSingapore | Up · HTTP 301 | 59 ms | 104.18.37.148 |
| TokyoJapan | Up · HTTP 301 | 55 ms | 172.64.150.108 |
Checked with check-host.net from its servers in these cities less than an hour ago, for klarmobil.de. Time is how long each server took to load the page.
Klarmobil FAQ
Is Klarmobil down right now?
Why can't I log in to Mein klarmobil or the app?
Why does my Klarmobil SIM show no network or only emergency calls?
Why is mobile data failing even though calls still work?
Why can't I open invoices or contract details in the customer area?
Service updates from @klarmobilDE
No posts about problems from @klarmobilDE in the last 14 days. The latest is from .
Contact Klarmobil support
- Help centreklarmobil.de/service/kontaktform.php
- Websiteklarmobil.de
- X (Twitter)x.com/klarmobilDE
- Facebookfacebook.com/337439572863
Tip: Klarmobil doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
How we track Klarmobil
The status on this page comes from user-submitted problem reports for Klarmobil, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Klarmobil, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Klarmobil doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.