Is Exact Online down right now? Live status and outage tracker

Exact Online outages and problems

User reports, last 24 hours

1,900 reports in total, counted in 15-minute windows

No problem reports came in for Exact Online in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 1,900 reports. Most recent reports were about login (51%) and website (46%). The last spike in reports was 16 h ago and lasted 3 h. These are user reports from the Netherlands, where most people report Exact Online problems.

1,200 600

24 h ago18 h12 h6 hNow

• NormalClose to the usual level21 h · 97 reports
• ElevatedMore than 1.5 times the usual level1 h 45 min · 174 reports
• OutageMore than twice the usual level and far above the day's average1 h 15 min · 1,629 reports
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

0

Quiet

Uptime, 24 h

94.79%

1 h 15 min of outage

Last outage

16 h ago

Lasted 3 h

Busiest 15 minutes

1,089

1,089 reports, 18 h ago

In the past 24 hours, 1,900 user reports came in for Exact Online. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 94.79% uptime for the day.

The most recent spike big enough to count as an outage was 17 hours ago. The busiest 15-minute window of the day had 1,089 reports, about 18 hours ago.

• Outage
  Ended 16 h ago

  Lasted 3 h
  1,089peak reports

Exact Online in November 2026

Problem reports in November (since 4 November)

1,900

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Exact Online.

1. Login51%
2. Website46%
3. App3%

Share of 384 recent reports that said what was wrong.

Exact Online problem spikes, last 30 days

Since 4 November, Exact Online had 1 outage spike.

• Outage
  Wed 4 Nov, 08:08–11:08

  Lasted 3 h
  1,342peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services

How to fix Exact Online not working

Exact Online is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Check Exact's status page

   Open the official status page, https://status.exact.com/, before you change local settings. The status at the top of this page comes from public outage reports counted in 15-minute windows over the last 24 hours, so treat it as a crowd signal, not an account test.

2. Clear Exact Online site data

   In Chrome, open chrome://settings/siteData, search for exactonline.nl, and delete the matching site data. In Microsoft Edge, open edge://settings/siteData, do the same search, then close every browser window before you sign in again.

3. Allow report pop-ups

   If reports or invoice PDFs do nothing after a click, the browser may be blocking the new window. In Chrome, open chrome://settings/content/popups; in Edge, open edge://settings/content/popups, add exactonline.nl under Allowed to send pop-ups and use redirects, and reload the app.

4. Fix two-step code timing

   When the security code is refused, set the phone or computer that runs your authenticator app to automatic time. On Windows, go to Settings > Time & language > Date & time, turn on Set time automatically, select Sync now, and then enter a fresh code. If the sign-in loop stays after that, use the help centre, http://www.exact.nl/exact-online/contact, because account changes need Exact support.

While Exact Online is down: what to use instead

• Exact Online web version If the mobile app fails, try the browser version, because invoices, bookkeeping screens and customer records may still load there.
• Exact Online app If your browser session keeps timing out, the app can help with a quick check of invoices or documents while you wait.
• Your bank app Use your bank’s own app for urgent balance checks or payments instead of waiting for bank links inside the service.
• Moneybird or Twinfield For work that cannot wait and is not locked to your Exact administration, these Dutch bookkeeping tools are known alternatives for invoices and accounting tasks.

Problems at the same time as Exact Online

Since 4 November, Exact Online's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Exact Online problems

The busiest hour for reports about Exact Online is 11:00 to 12:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

What happens when Exact Online goes down

Exact Online IP address, servers and network

Exact Online FAQ

Service updates from @ExactOnline

No posts about problems from @ExactOnline in the last 14 days. The latest is from .