Zoom outages and problems
In the past 24 hours, 31 user reports came in for Zoom. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 24 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What Zoom's status page says
Checking www.zoomstatus.com…
What people can report about Zoom
What went wrong
What people said was wrong in recent problem reports for Zoom worldwide.
Share of 11 recent reports that said what was wrong, from every country listed below.
Zoom reports around the world
In the last 24 hours, 161 problem reports about Zoom came in from 25 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| Germany | Normal | 2 | 9 |
| The UAE | Normal | 1 | 1 |
| The US numbers above | Normal | 0 | 105 |
| The UK | Normal | 0 | 9 |
| Japan | Normal | 0 | 4 |
| Canada | Normal | 0 | 3 |
| Colombia | Normal | 0 | 3 |
| Indonesia | Normal | 0 | 3 |
| The Netherlands | Normal | 0 | 3 |
| Brazil | Normal | 0 | 2 |
| Hong Kong | Normal | 0 | 2 |
| Pakistan | Normal | 0 | 2 |
Each country's status compares its reports with the usual level there. 60 more countries had 15 reports in the last 24 hours. Map outlines: Natural Earth.
Zoom problem spikes, last 30 days
Since 6 October, Zoom had 2 outage spikes and 3 periods of elevated reports. The longest lasted 34 min, on 28 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 2 reports
- Wed 7 Oct: 1 report
- Thu 8 Oct: 0 reports
- Fri 9 Oct: 0 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 0 reports
- Tue 13 Oct: 11 reports
- Wed 14 Oct: 2 reports
- Thu 15 Oct: 2 reports
- Fri 16 Oct: 3 reports
- Sat 17 Oct: 0 reports
- Sun 18 Oct: 1 report
- Mon 19 Oct: 0 reports
- Tue 20 Oct: 2 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 0 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 0 reports
- Mon 26 Oct: 2 reports
- Tue 27 Oct: 0 reports (elevated reports that day)
- Wed 28 Oct: 88 reports (outage spike that day)
- Thu 29 Oct: 177 reports
- Fri 30 Oct: 109 reports
- Sat 31 Oct: 31 reports
- Sun 1 Nov: no data
-
Outage
Wed 28 Oct, 21:08–21:35Lasted 27 min14peak reports
-
Outage
Wed 28 Oct, 18:55–19:29Lasted 34 min21peak reports
-
Elevated reports
Wed 28 Oct, 18:11–18:26Lasted 15 min10peak reports
-
Elevated reports
Wed 28 Oct, 15:53–16:08Lasted 15 min13peak reports
-
Elevated reports
Tue 27 Oct, 20:07–20:28Lasted 20 min11peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US260
- Japan24
- The UK22
- Mexico20
- Germany13
- Canada11
- The Netherlands9
- Pakistan6
Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix Zoom not working
Zoom is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach zoom.us over your own connection, right now. Nothing is sent to us or stored.
Quit the app and rejoin
Leave the meeting and quit the app from the tray or menu bar, not just the window, then reopen it and join again with the same link. A stuck audio or video stream often clears on that second join, and the Join Audio prompt gives you Computer Audio as the choice. If the meeting refuses to load at all, zoomstatus.com shows whether other people are reporting trouble; if reports look normal, the host may have ended the session or you may be signed in under another account.
Test your mic and camera
Open Settings with the gear icon and go to Audio, where Test Speaker and Test Mic show you which side is failing. The Video tab has a live preview, so you can see whether the camera works before you join anything. A black preview usually means the camera permission is switched off in your operating system's privacy settings.
Change networks and check the firewall
Try a wired connection or a phone hotspot, and switch off the VPN for a minute to see if the picture changes. On Windows, Windows Security > Firewall & network protection > Allow an app through firewall needs Zoom ticked for both private and public networks. Office and campus networks block the ports the service needs, so ring IT if everything on your side checks out.
Sign out, clear data, reinstall
Sign out inside the app, quit it fully, then delete the Zoom folder from your user app data directory before installing a fresh copy; leftover config files survive a normal uninstall. If the same account fails on a second device, the fault sits with the account or the host's meeting settings rather than your machine. The help centre at support.zoom.us covers both cases.
While Zoom is down: what to use instead
- Google Meet Start a browser meeting and share the link with everyone who needs to join, which works when you need video and screen sharing without waiting on the usual app.
- Microsoft Teams Use the workplace app your colleagues may already have open for calls and screen sharing.
- Webex Join from a browser or the app for a hosted meeting when the other side already uses it or you need a separate service.
- Phone call Call the other person instead when video is not needed.
Fix Zoom on Windows, Mac, Android and iPhone
Zoom on Windows
- Fix
- Restart the Zoom desktop client or use Task Manager to force close it before relaunching. Ensure Windows privacy settings grant Zoom permission to access your camera and microphone.
- Check
- Check the official Zoom Status page or see if Zoom displays connection error codes like 5003. If other websites load but Zoom fails to connect, the service is likely down.
ping zoom.usTest whether Zoom's servers replynslookup zoom.usCheck that Zoom's DNS resolvestracert zoom.usTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadZoom on Mac
- Fix
- Force quit Zoom and reopen it, or check your macOS System Settings to ensure Zoom has camera and microphone permissions. Reinstalling the Zoom Mac app can also resolve persistent launch issues.
- Check
- Open the Zoom app to see if it gets stuck on the connecting screen, or check the Zoom Status website. If your Mac has internet access but Zoom won't connect, the service may be offline.
ping -c 4 zoom.usTest whether Zoom's servers replynslookup zoom.usCheck that Zoom's DNS resolvestraceroute zoom.usTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadZoom on Android
- Fix
- Clear the Zoom app cache in your device settings or reinstall the app from the Google Play Store. Verify that the Zoom app has permissions enabled for your camera and microphone.
- Check
- Check the Google Play Store for any pending Zoom updates that might fix connectivity. If other apps work on your Android device but Zoom fails to load, the service is likely experiencing an outage.
Zoom on iPhone and iPad
- Fix
- Force close the Zoom app and reopen it, or reinstall it from the App Store. Ensure Zoom has access to your camera and microphone in your iPhone or iPad Settings.
- Check
- Check if the Zoom app is stuck on 'Connecting' while your iOS device is connected to Wi-Fi or cellular data. You can also visit the official Zoom status page to confirm an outage.
Problems at the same time as Zoom
Since 6 October, all 5 of Zoom's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- ESPN Fantasy Football5 times
- Honda Link5 times
- ADP5 times
- USPS5 times
- Spark Driver5 times
- TalkTalk4 times
How many of Zoom's spikes overlapped one of theirs.
During the latest spike
Zoom: Wed 28 Oct, 21:08 to 21:35
- ESPN Fantasy Football, outage,27 Oct 19:50 to 30 Oct 05:40
- TalkTalk, outage,08:44 to 21:15
- Rogers, outage,11:13 to 29 Oct 01:05
- RBC Royal Bank of Canada, outage,11:47 to 29 Oct 01:12
- Character.AI, outage,12:25 to 29 Oct 04:19
- TD Canada Trust, outage,12:26 to 29 Oct 00:17
- AMC Theatres, outage,13:53 to 21:36
- Honda Link, outage,13:59 to 23:23
40 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Zoom problems
The busiest hour for reports about Zoom is 18:00 to 19:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 0.96 reports on an average day
- 01:00 to 02:00: 0.84 reports on an average day
- 02:00 to 03:00: 0.72 reports on an average day
- 03:00 to 04:00: 0.18 reports on an average day
- 04:00 to 05:00: 0.04 reports on an average day
- 05:00 to 06:00: 0.08 reports on an average day
- 06:00 to 07:00: 0 reports on an average day
- 07:00 to 08:00: 0.04 reports on an average day
- 08:00 to 09:00: 0.07 reports on an average day
- 09:00 to 10:00: 0.1 reports on an average day
- 10:00 to 11:00: 0 reports on an average day
- 11:00 to 12:00: 0.08 reports on an average day
- 12:00 to 13:00: 0.12 reports on an average day
- 13:00 to 14:00: 0.41 reports on an average day
- 14:00 to 15:00: 0.7 reports on an average day
- 15:00 to 16:00: 0.79 reports on an average day
- 16:00 to 17:00: 1.1 reports on an average day
- 17:00 to 18:00: 1.3 reports on an average day
- 18:00 to 19:00: 2.5 reports on an average day
- 19:00 to 20:00: 1.4 reports on an average day
- 20:00 to 21:00: 1.2 reports on an average day
- 21:00 to 22:00: 1.4 reports on an average day
- 22:00 to 23:00: 1.3 reports on an average day
- 23:00 to 00:00: 0.54 reports on an average day
By day of the week
- Monday: 0.59 reports on an average Monday
- Tuesday: 3.8 reports on an average Tuesday
- Wednesday: 17 reports on an average Wednesday
- Thursday: 58 reports on an average Thursday
- Friday: 28 reports on an average Friday
- Saturday: 7.8 reports on an average Saturday
- Sunday: 0.33 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Zoom goes down
Zoom is a video meeting app for calls, webinars, screen sharing, and chat on desktop and mobile, and it carries classes and team standups for schools and remote offices. When the service falters, you lose the room; a scheduled call turns into a scramble to reconnect as audio and video break.
Audio usually fails first: you join and hear nothing, or the mic test shows no input while the meeting window still opens. Video tiles freeze or drop to black, and screen sharing stalls on a still frame. If the host cannot connect, the room sits on 'Waiting for the host' and nobody gets past the join screen. The trouble can hit one region or one network while other people stay in the meeting; chat and recordings may keep working, which makes a partial outage look like a personal connection problem, so check the official status page and help centre before you rebuild your setup.
Zoom IP address, servers and network
- IPv4 address
- 170.114.52.2
- IPv6
- 2407:30c0:182::aa72:3402
- Network
- AS209242 · Cloudflare London, LLC, registered in the United States
- Served through
- Cloudflare · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Amazon Route 53
- HTTPS certificate
- Issued by DigiCert Inc, valid until 30 Dec 2026 (59 days)
- HTTP/3
- Supported
- Our check
- Answered in 66 ms
Checked from our server in Frankfurt, Germany, 3 days ago, for zoom.us. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from zoom.us. Fastest from Milan (12 ms), slowest from Warsaw (101 ms). Every location connected to the same address, on Cloudflare London, LLC (AS209242).
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up · HTTP 301 | 29 ms | 170.114.52.2 |
| ViennaAustria | Up · HTTP 301 | 21 ms | 170.114.52.2 |
| MilanItaly | Up · HTTP 301 | 12 ms | 170.114.52.2 |
| ParisFrance | Up · HTTP 301 | 52 ms | 170.114.52.2 |
| AmsterdamNetherlands | Up · HTTP 301 | 25 ms | 170.114.52.2 |
| MadridSpain | Up · HTTP 301 | 18 ms | 170.114.52.2 |
| WarsawPoland | Up · HTTP 301 | 101 ms | 170.114.52.2 |
| Los AngelesUSA | Up · HTTP 301 | 23 ms | 170.114.52.2 |
| São PauloBrazil | Up · HTTP 301 | 21 ms | 170.114.52.2 |
| SingaporeSingapore | Up · HTTP 301 | 41 ms | 170.114.52.2 |
| TokyoJapan | Up · HTTP 301 | 23 ms | 170.114.52.2 |
Checked with check-host.net from its servers in these cities 3 days ago, for zoom.us. Time is how long each server took to load the page.
Zoom FAQ
Is Zoom down right now?
Why does Zoom say 'Your connection is unstable' during a call?
Why can't I join a Zoom meeting that says 'Please wait for the host to start this meeting'?
Why does my microphone not work after I join a Zoom call on my laptop?
Why did Zoom charge me after I cancelled my plan?
Service updates from @Zoom
No posts about problems from @Zoom in the last 14 days. The latest is from .
How we track Zoom
The status on this page comes from user-submitted problem reports for Zoom, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Zoom, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Zoom's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.