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Is SketchUp down right now? Live status and outage tracker

No, SketchUp is up.

No outage detected, and no user reports in the last hour.

Live Updated just now Data refreshes every 5 minutes

Not working for you? Official status pageStatus page

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

1 report in total, counted in 15-minute windows

No problem reports came in for SketchUp in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 1 report. There has been no spike in reports since 24 October. These are user reports from the US, where most people report SketchUp problems.

Around the world right now: normal in 18 other countries. By country

NormalClose to the usual level24 h · 1 report
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

100% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

1 report, 1 h ago

Last 24 hours

SketchUp outages and problems

In the past 24 hours, 1 user report came in for SketchUp. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 1 hour ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for SketchUp stayed at their usual level the whole time.

This month

SketchUp in November 2026

Problem reports in November: 1

Monthly report for November 2026

People who report a problem with SketchUp to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Login
App
Save / Sync
Editing / Creation
Export and rendering

World map

SketchUp reports around the world

In the last 24 hours, 3 problem reports about SketchUp came in from 3 countries. Right now reports are at the usual level in every country.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Country	Now	24 hours
Belgium	Normal	1
The US numbers above	Normal	1
Brazil	Normal	1
The Netherlands	Normal	0
Canada	Normal	0
The UK	Normal	0
South Africa	Normal	0
Australia	Normal	0
Spain	Normal	0
France	Normal	0
Ireland	Normal	0
Italy	Normal	0

Each country's status compares its reports with the usual level there. 7 more countries had 0 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

SketchUp problem spikes, last 30 days

Since 24 October, SketchUp had no outage spikes or periods of elevated reports.

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

The Netherlands4
The US3
Belgium2
Brazil2
Italy2
Poland2
Germany1
The UK1

Country history starts on 29 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 24 October 2026. Monthly reports for all services

Troubleshooting

How to fix SketchUp not working

SketchUp is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach sketchup.trimble.com over your own connection, right now. Nothing is sent to us or stored.

Check the official status page
Open the official status page to see whether problem reports for the service are above their usual level. If they are, the issue is not only on your side, so wait and try again later. If they are not, move on to the next step.
Restart SketchUp and try a blank model
Save your work, then quit the app from File > Exit on Windows or from the SketchUp menu on Mac, and open it again. If it still fails, start a new blank model from File > New. A blank file that works points to a problem with the original model; a blank file that fails points to the app or your computer.
Turn off extensions
Open Window > Extension Manager and switch off extensions you added recently, then restart the app. If the model opens, turn them back on in small groups to find the one causing the crash; a broken extension can stop the app from loading or make it quit when you use a tool.
Update the graphics driver for SketchUp
Go to the website for your graphics card maker and install the latest driver for your card. Restart the computer, then open the app and try the model again. If it still fails, open Settings > Apps > Installed apps and use the Modify option to repair it on Windows, or reinstall it from the official installer on Mac.

While SketchUp is down: what to use instead

SketchUp Pro desktop You model while offline.
Blender Keep editing exported SKP or DAE massing in Blender when you cannot reach Trimble sign in or 3D Warehouse for new textures during an outage.
AutoCAD Draft floor plans in AutoCAD when you need LayOut sheets but the web modeler will not load.
FreeCAD Rebuild simple parts in FreeCAD if your saved SKP files open but you cannot sign in to edit them online.

Your device

Fix SketchUp on Windows, Mac, Android and iPhone

SketchUp on Windows

Fix: Clear your browser cache if using SketchUp for Web, or update your graphics card drivers and run the SketchUp desktop app as an administrator. You can also try disabling hardware acceleration in your browser or reinstalling the desktop client.
Check: Check if the SketchUp Web app loads in an Incognito window, or verify if the desktop client fails to authenticate your Trimble ID. You can also check the Trimble Status page to see if their licensing servers are down.

Command Prompt

ping sketchup.comTest whether SketchUp's servers reply

nslookup sketchup.comCheck that SketchUp's DNS resolves

tracert sketchup.comTrace where the connection drops

ipconfig /flushdnsClear the DNS cache, then reload

SketchUp on Mac

Fix: Clear your browser cache if using SketchUp for Web, or reset the SketchUp desktop preferences by deleting its plist file in the Library folder. Ensure your macOS is fully updated to remain compatible with the app.
Check: Verify if SketchUp for Web loads in a different browser like Safari or Chrome, or check if the desktop app throws subscription connection errors. Monitor the official Trimble Status page for platform-wide outages.

Terminal

ping -c 4 sketchup.comTest whether SketchUp's servers reply

nslookup sketchup.comCheck that SketchUp's DNS resolves

traceroute sketchup.comTrace where the connection drops

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

SketchUp on Android

Fix: Force stop the SketchUp Viewer app, clear its cache in your device settings, and check the Google Play Store for updates. If the app still fails to load, uninstall and reinstall it.
Check: Check if the SketchUp Viewer app displays connection errors when attempting to sync with Trimble Connect. Try opening a local file to determine if the issue is offline or network-related.

SketchUp on iPhone and iPad

Fix: Update the SketchUp Viewer app through the App Store and restart your iPhone or iPad. If startup crashes persist, reinstall the app to clear corrupted temporary data.
Check: Verify if the SketchUp Viewer app fails to load models from your cloud storage or shows network timeout alerts. Check if other internet-dependent apps are functioning to rule out local Wi-Fi issues.

About

What happens when SketchUp goes down

SketchUp is a 3D modeling app architects use for building plans and 3D Warehouse parts on desktop and web while you model and share together. Sign-in failure stops everything.

You hit sign-in first because Trimble ID loops or rejects your login while desktop stays open. Web fails before desktop. Then 3D Warehouse previews and Extension Warehouse installs hang or show blank pages while Trimble Connect saves stall after you press save, which blocks sharing. Outages often stay partial, with some regions or accounts working while yours stalls.

Servers and network

SketchUp IP address, servers and network

Checking sketchup.trimble.com from our server…

Questions

SketchUp FAQ

Is SketchUp down right now?

The status at the top of this page shows whether problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. Nothing here pings the servers. If the official status page, status.sketchup.com, shows an incident, the fault is theirs. If it doesn't, test your side: sign out and back in, then try another network or a phone hotspot and open the same model on a second device to see whether it fails there too.

Why can't I sign in to SketchUp when my browser and internet work fine?

Subscription sign-in and license checks run over the network, so a VPN or a company proxy can block them while ordinary browsing carries on. Turn the VPN off and try again. If the sign-in window hangs and then throws a connection error, the block sits on your side of the connection. A system clock set to the wrong date will also break the handshake, so check the time on the machine.

Why do downloads from 3D Warehouse fail while the desktop app still works?

Those libraries sit on their own servers, so modeling can carry on while a download stalls at zero percent or ends in a network error. Sign out of your Trimble account inside the app and sign back in. If one model keeps failing while others load, the upload itself is likely broken, and you can grab the same asset from a different publisher instead.

Why won't SketchUp for Web load in my browser?

The web version needs WebGL and hardware acceleration, and it won't start without them. Turn hardware acceleration back on in your browser settings, then reload the tab; older integrated graphics and locked-down work laptops cause most of these failures. Chrome and Edge on a desktop are the safest bet. Some mobile browsers won't run the editor at all, no matter what you change.

My subscription says expired and the app keeps signing me out. What can I do?

That message usually means the payment didn't clear, or the subscription sits on a different Trimble ID than the one you sign in with. Find the email address on your invoice and use that one. Expired cards and bank declines cause most of it, so update the payment method, then restart the app. When the email is the problem, account recovery is covered in the help centre at help.sketchup.com.

For your site

Put the SketchUp status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/sketchup/"><img src="https://isitdownrightnow.app/badge/sketchup.svg" alt="SketchUp status" height="20"></a>

Markdown, for README files

[![SketchUp status](https://isitdownrightnow.app/badge/sketchup.svg)](https://isitdownrightnow.app/services/sketchup/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track SketchUp

The status on this page comes from user-submitted problem reports for SketchUp, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for SketchUp, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from SketchUp's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.