Is BYD down right now? Live status and outage tracker

BYD outages and problems

In the past 24 hours, 1 user report came in for BYD. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 10 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

What people can report about BYD

People who report a problem with BYD to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

• Website
• Login
• App
• Search
• Server Connection
• Directions

Where BYD problem reports come from

The map shows where recent problem reports for BYD came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

BYD problem spikes, last 30 days

Since 5 October, BYD had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

How to fix BYD not working

BYD is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Force quit the app and reopen it

   Swipe it off your recent apps list, then open it again. A stale session running in the background can leave the home screen spinning or a door command that never lands, so relaunching drops that session and pulls fresh state from the server.

2. Turn on Bluetooth and location for the app

   On Android, open Settings, then Apps, then BYD, then Permissions, and allow Nearby devices and Location, because the app needs both to reach the car over Bluetooth. On iPhone, open Settings and scroll down to the app. With either switch off, the digital key will not connect even when the rest of the app loads fine.

3. Sign out, then sign back in

   Open the account area in the app, sign out, and log back in with the same phone number and verification code. If vehicle data still will not load, clear the cache: Android Settings, Apps, BYD, Storage, Clear cache. On iPhone, delete the app and reinstall it instead.

4. Re-pair the phone as a digital key

   Stand next to the car with the ignition on, remove your phone from the digital key list in the app, then add it back. Pairing fails when an old entry for the same handset is still stored, so delete that entry first. If remote commands still fail while the car sits in a garage or underground, the car's own mobile signal is the limit, and no phone setting will fix it.

While BYD is down: what to use instead

• Card key or key fob The NFC card key or fob that came with your car still locks, unlocks and starts it, so you only lose remote control from your phone.
• The car's touchscreen Once you are in the driver's seat, the infotainment screen shows charge level and range and lets you set the climate, none of which needs the app.
• Your charging network's app On a public charger, the operator's app or the charger's own display tells you how the session is going.
• Your dealer Phone the dealer that sold or services your car if you need to book a service or report a fault you would normally raise through the app, because they can see your vehicle's records without it.

Fix BYD on Windows, Mac, Android and iPhone

What happens when BYD goes down

BYD IP address, servers and network

BYD FAQ