Rai Play outages and problems
User reports, last 24 hours
148 reports in total, counted in 15-minute windows
No problem reports came in for Rai Play in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 148 reports. Most recent reports were about login (60%) and app (17%). The last spike in reports was 11 h ago and lasted 30 min. These are user reports from Italy, where most people report Rai Play problems.
- NormalClose to the usual level23 h 30 min · 119 reports
- ElevatedMore than 1.5 times the usual levelNone in this chart
- OutageMore than twice the usual level and far above the day's average30 min · 29 reports
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 148 user reports came in for Rai Play. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 97.92% uptime for the day.
The most recent spike big enough to count as an outage was 11 hours ago. The busiest 15-minute window of the day had 15 reports, about 11 hours ago.
-
Outage
Ended 11 h agoLasted 30 min15peak reports
Rai Play in November 2026
- Problem reports in November (since 4 November)
- 148
Monthly report for November 2026
What went wrong
What people said was wrong in recent problem reports for Rai Play.
Share of 30 recent reports that said what was wrong.
Rai Play problem spikes, last 30 days
Since 4 November, Rai Play had 1 outage spike and 1 period of elevated reports. The longest lasted 30 min, on 4 November.
-
Outage
Wed 4 Nov, 15:48–16:18Lasted 30 min18peak reports
-
Elevated reports
Wed 4 Nov, 13:59–14:16Lasted 17 min11peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 4 November 2026. Monthly reports for all services
How to fix Rai Play not working
Rai Play is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach raiplay.it over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Rai Play.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Rai Play is down: what to use instead
- RaiPlay website Try the browser version if the mobile app opens but stalls before video playback.
- RaiPlay app Use the app on a phone, tablet, smart TV, or streaming stick if the website signs in but will not play.
- Rai channels on TV Use digital terrestrial or satellite TV if you only need the live channel and your home signal works.
- Mediaset Infinity Use it for Italian live TV and catch-up shows while the service is unavailable.
Problems at the same time as Rai Play
Since 4 November, all 2 of Rai Play's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- Freenet2 times
- Klarmobil2 times
- Postbank2 times
- Sainsbury’s2 times
- Banco do Brasil2 times
- GOV.BR2 times
How many of Rai Play's spikes overlapped one of theirs.
During the latest spike
Rai Play: Wed 4 Nov, 15:48 to 16:18
- Klarmobil, outage,06:18 to 23:33
- Postbank, outage,07:18 to 21:33
- Sainsbury’s, outage,07:33 to 5 Nov 00:03
- Banco do Brasil, outage,09:33 to 21:03
- GOV.BR, outage,10:18 to 5 Nov 02:18
- ITV, outage,10:18 to 17:48
- USPS, outage,10:48 to 5 Nov 02:03
- NatWest, outage,11:18 to 17:33
74 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Rai Play problems
The busiest hour for reports about Rai Play is 15:00 to 16:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.04 reports on an average day
- 01:00 to 02:00: 0 reports on an average day
- 02:00 to 03:00: 0 reports on an average day
- 03:00 to 04:00: 0 reports on an average day
- 04:00 to 05:00: 0 reports on an average day
- 05:00 to 06:00: 0 reports on an average day
- 06:00 to 07:00: 0 reports on an average day
- 07:00 to 08:00: 0 reports on an average day
- 08:00 to 09:00: 0 reports on an average day
- 09:00 to 10:00: 0.02 reports on an average day
- 10:00 to 11:00: 0.06 reports on an average day
- 11:00 to 12:00: 0.12 reports on an average day
- 12:00 to 13:00: 0.07 reports on an average day
- 13:00 to 14:00: 0.4 reports on an average day
- 14:00 to 15:00: 0.41 reports on an average day
- 15:00 to 16:00: 1 report on an average day
- 16:00 to 17:00: 0.25 reports on an average day
- 17:00 to 18:00: 0.16 reports on an average day
- 18:00 to 19:00: 0.17 reports on an average day
- 19:00 to 20:00: 0.21 reports on an average day
- 20:00 to 21:00: 0.14 reports on an average day
- 21:00 to 22:00: 0.43 reports on an average day
- 22:00 to 23:00: 0.17 reports on an average day
- 23:00 to 00:00: 0.21 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 0 reports on an average Tuesday
- Wednesday: 28 reports on an average Wednesday
- Thursday: 0.33 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
Rai Play IP address, servers and network
- IPv4 address
- 2.23.246.54
- IPv6
- Not offered
- Network
- AS16625 · Akamai Technologies, Inc., registered in the Netherlands
- Served through
- Akamai
- DNS hosted by
- its own name servers (rai.it)
- HTTPS certificate
- Issued by DigiCert Inc, valid until 8 Jan 2027 (63 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 233 ms
Checked from our server in Frankfurt, Germany, less than an hour ago, for www.raiplay.it. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Service updates from @RaiPlay
No posts about problems from @RaiPlay in the last 14 days. The latest is from .
Contact Rai Play support
Tip: Rai Play doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
Put the Rai Play status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/raiplay/"><img src="https://isitdownrightnow.app/badge/raiplay.svg" alt="Rai Play status" height="20"></a>[](https://isitdownrightnow.app/services/raiplay/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Rai Play
The status on this page comes from user-submitted problem reports for Rai Play, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Rai Play, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Rai Play doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.