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Is NatWest down right now? Live status and outage tracker

No, NatWest is up.

No widespread outage detected. 7 user reports in the last hour is within the normal range.

Live Last spike on 28 Oct Updated 4 min ago Data refreshes every 5 minutes

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User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

77 reports in total, counted in 15-minute windows

In the last hour, 7 problem reports came in for NatWest, against about 5 at this time on a usual day. Over the last 24 hours there were 77 reports. Most recent reports were about app (33%) and mobile banking (17%). The last spike in reports was 25 h ago and lasted 18 min. These are user reports from the UK, where most people report NatWest problems.

NormalClose to the usual level24 h · 77 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 5 an hour now

Reports, last hour

40% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

8 reports, 22 h ago

Last 24 hours

NatWest outages and problems

In the past 24 hours, 77 user reports came in for NatWest. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 8 reports, about 22 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for NatWest stayed at their usual level the whole time.

This month

NatWest in October 2026

Problem reports in October (since 28 October): 98

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for NatWest.

App33%
Mobile banking17%
Online Banking17%
Funds Transfer17%
Login17%

Share of 12 recent reports that said what was wrong.

World map

Where NatWest problem reports come from

The map shows where recent problem reports for NatWest came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

NatWest problem spikes, last 30 days

Since 28 October, NatWest had no outage spikes, but 1 period of elevated reports.

Elevated reports

Wed 28 Oct, 08:41–08:59

Lasted 18 min

10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix NatWest not working

NatWest is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach natwest.com over your own connection, right now. Nothing is sent to us or stored.

Rule out a NatWest outage
The status line at the top of this page shows whether problem reports for NatWest are above their usual level, counted in 15-minute windows over the last 24 hours. If reports are high, the fault is likely on their side. Give it time before you touch the app.
Force quit the NatWest app
On iPhone, open the app switcher and swipe the card up and away; on Android, open Settings > Apps > NatWest > Force stop. Reopen it and sign in again, because a stuck session often clears this way.
Clear the NatWest app cache
If you are on Android, open Settings > Apps > NatWest > Storage & cache > Clear cache, then reopen the app and sign in. It deletes temporary files only. Your login details stay put, so give it one more try before a reinstall.
Reinstall the NatWest app
Delete the app and restart your phone. Download it again from the App Store or Google Play, then sign in with your customer number and password.

While NatWest is down: what to use instead

Online banking Use online banking from a browser when the app will not load, because the same accounts and transfers are handled there.
Debit card Pay with your debit card at the till or online when an in-app payment stalls; card payments run separately from the app.
Telephone banking Call telephone banking if you need to move money and the app and website both fail.
Cash machine Use a cash machine for cash when the app is down and you need money quickly.

Same time

Problems at the same time as NatWest

Since 28 October, NatWest's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

During the latest spike

NatWest: Wed 28 Oct, 08:41 to 08:59

16 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

About

What happens when NatWest goes down

NatWest is a UK high street bank with a mobile app and online banking for current accounts, savings, cards and loans. People rely on it for daily balance checks, moving money, paying bills and using their cards, so an outage interrupts anything from a login to a card payment at the till.

The app and online banking tend to fail first: you tap login and get an error screen, or a balance will not refresh. Transfers and bill payments can stall next, while card taps at a till and ATM withdrawals may keep working for a while. Some outages are partial. One payment type or one part of the app can fail while other services still work, and reports cluster by region and by platform rather than hitting every customer at once.

Servers and network

NatWest IP address, servers and network

Checking natwest.com from our server…

Questions

NatWest FAQ

Is NatWest down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It does not ping, probe, poll or monitor the bank itself. Try the app on mobile data and the website in another browser. If other sites load and only the bank fails on a second device, the problem is probably not your connection.

Why does the NatWest app keep asking me to set up my device again?

Reinstalling the app or changing phones can remove the device registration, so the app asks you to confirm it again. Sign in with your customer number and password, then follow the on-screen verification step. That step can fail. If the prompt loops, try mobile data instead of Wi-Fi and check the app store for an update.

My NatWest card payment was declined but I have enough money in my current account. What should I check?

Check the card controls in the app, because a block on online payments or contactless can decline a payment even when the balance is fine. Look at recent pending transactions too, since a hold can reduce the available balance before it settles. If the card fails in a shop and in the app, ask the bank for a replacement; if only one retailer declines it, the problem is likely with that terminal.

Why is a transfer from my NatWest account showing as pending instead of leaving my balance?

Faster Payments usually leave your available balance at once, but some transfers go for extra checks and sit as pending until they clear. A payee added recently or a mismatch in the account name can hold the payment. Check the payment details in the app and wait for the status to change; contact the bank if it stays pending longer than the app says.

Can I use Apple Pay or Google Pay if the NatWest app is down?

Apple Pay and Google Pay can still work when the app or online banking is unavailable, because the wallet uses a stored card token. Small contactless payments often go through without a bank connection, though larger ones may need a terminal check. If the wallet says the card is unavailable, remove it and add it again only after you can sign in to the app, since reactivation may need a code.

For your site

Put the NatWest status badge on your site

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Markdown, for README files

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How we track NatWest

The status on this page comes from user-submitted problem reports for NatWest, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for NatWest, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. NatWest doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.