Freenet outages and problems
User reports, last 24 hours
3,299 reports in total, counted in 15-minute windows
In the last hour, 23 problem reports came in for Freenet, and at this time of day there are usually almost none. Over the last 24 hours there were 3,299 reports. The last spike in reports was 17 min ago and lasted 26 min. These are user reports from Germany, where most people report Freenet problems.
- NormalClose to the usual level3 h 30 min · 78 reports
- ElevatedMore than 1.5 times the usual level20 h 30 min · 3,221 reports
- OutageMore than twice the usual level and far above the day's averageNone in this chart
- Usual levelWhat a usual day sees at that timeAlmost none at this time of day
In the past 24 hours, 3,299 user reports came in for Freenet. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 73 reports, about 9 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
-
Elevated reports
Ended 15 min agoLasted 15 min10peak reports
-
Elevated reports
Ended 2 h agoLasted 20 h 45 min73peak reports
Freenet in November 2026
- Problem reports in November (since 3 November)
- 3,408
Monthly report for November 2026
People who report a problem with Freenet to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:
- Website
- Mobile internet
- SMS
- Calls
- Billing
- Mobile signal
Freenet problem spikes, last 30 days
Since 3 November, Freenet had no outage spikes, but 5 periods of elevated reports. The longest lasted 20 h 45 min, on 4 November.
-
Elevated reports
Thu 5 Nov, 02:16–02:42Lasted 26 min12peak reports
-
Elevated reports
Wed 4 Nov, 04:27–01:12Lasted 20 h 45 min74peak reports
-
Elevated reports
Wed 4 Nov, 03:16–03:37Lasted 21 min11peak reports
-
Elevated reports
Wed 4 Nov, 01:17–01:41Lasted 25 min14peak reports
-
Elevated reports
Tue 3 Nov, 23:53–00:53Lasted 1 h21peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services
How to fix Freenet not working
Freenet is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach freenet.de over your own connection, right now. Nothing is sent to us or stored.
Refresh the Freenet SIM
After you turn Flugmodus on for 10 seconds, turn it off again so the phone registers with the network from scratch. On iPhone, open Einstellungen > Mobilfunk and keep Mobile Daten on; on Android, open Einstellungen > Netzwerk & Internet > SIMs and keep Mobile Daten on for the line you use.
Check the freenet app
If the freenet Mobilfunk app will not load usage or invoices, test the same account in a browser at freenet.de. On iPhone, open App Store > account icon and update the app if it appears; on Android, open Play Store > profile icon > Manage apps and device > Updates available.
Use automatic network selection
Freenet contracts can be on different German mobile networks, so a forced carrier choice can block service after travel or a SIM change. On iPhone, open Einstellungen > Mobilfunk > Netzauswahl and turn Automatisch on; on Android, open Einstellungen > Netzwerk & Internet > SIMs > Netz automatisch auswählen.
Reset Freenet phone settings
Use this after the simple checks, because it clears saved WLAN passwords and Bluetooth pairings. On iPhone, open Einstellungen > Allgemein > iPhone übertragen/zurücksetzen > Zurücksetzen > Netzwerkeinstellungen zurücksetzen; on Android, open Einstellungen > System > Optionen zurücksetzen > WLAN, mobile Daten & Bluetooth zurücksetzen, then restart the phone.
While Freenet is down: what to use instead
- Home Wi-Fi If mobile data is failing, connect your phone to Wi-Fi and use messaging or internet calling until service returns.
- Second SIM A spare SIM from Telekom, Vodafone, or O2 can keep you online if your Freenet mobile plan cannot place calls or load data.
- Landline phone Use a fixed-line phone from home, work, or someone nearby when you need to make a call and mobile service is unstable.
- Freenet website or app If only one channel fails, try the other one for account changes, invoices, or tariff details before waiting it out.
Problems at the same time as Freenet
Since 3 November, all 5 of Freenet's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
How many of Freenet's spikes overlapped one of theirs.
During the latest spike
Freenet: Thu 5 Nov, 02:16 to 02:42
- Facebook, outage,4 Nov 13:42 to 02:57
- Capital One, outage,4 Nov 16:57 to 02:57
- Bell Canada, outage,4 Nov 19:57 to 02:57
- Reddit, outage,4 Nov 21:12 to 02:57
- World of Warcraft, outage,4 Nov 21:57 to 02:42
- Blizzard Battle.net, outage,4 Nov 23:12 to 02:57
- Netia, outage,4 Nov 23:57 to 02:27
- Play, outage,00:12 to 02:57
50 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Freenet problems
The busiest hour for reports about Freenet is 01:00 to 02:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0 reports on an average day
- 01:00 to 02:00: 1.3 reports on an average day
- 02:00 to 03:00: 0.94 reports on an average day
- 03:00 to 04:00: 0.5 reports on an average day
- 04:00 to 05:00: 0.44 reports on an average day
- 05:00 to 06:00: 0 reports on an average day
- 06:00 to 07:00: 0 reports on an average day
- 07:00 to 08:00: 0 reports on an average day
- 08:00 to 09:00: 0 reports on an average day
- 09:00 to 10:00: 0 reports on an average day
- 10:00 to 11:00: 0 reports on an average day
- 11:00 to 12:00: 0 reports on an average day
- 12:00 to 13:00: 0 reports on an average day
- 13:00 to 14:00: 0 reports on an average day
- 14:00 to 15:00: 0 reports on an average day
- 15:00 to 16:00: 0 reports on an average day
- 16:00 to 17:00: 0 reports on an average day
- 17:00 to 18:00: 0 reports on an average day
- 18:00 to 19:00: 0 reports on an average day
- 19:00 to 20:00: 0 reports on an average day
- 20:00 to 21:00: 0 reports on an average day
- 21:00 to 22:00: 0 reports on an average day
- 22:00 to 23:00: 0 reports on an average day
- 23:00 to 00:00: 0.29 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 1.7 reports on an average Tuesday
- Wednesday: 19 reports on an average Wednesday
- Thursday: 10 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 28 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Freenet goes down
Freenet is a German telecom brand for mobile contracts, phones, and online customer services at freenet.de. People in Germany rely on it for mobile access and account management, so an outage can interrupt calls, data, login, and billing tasks.
Mobile problems are the most visible: a phone may show no service, mobile data may stall, or calls and texts may fail while WiFi still works. Account faults can block the customer area, contract changes, SIM actions, or bill downloads even when the main website opens. Login and account pages often show trouble before every line is affected, because a portal fault can be separate from the mobile network. Problems can be regional or partial, since Freenet mobile plans use German network access that may fail in one area while other services keep working.
Freenet IP address, servers and network
- IPv4 addresses
- 104.18.33.50
Show all 2
- 172.64.154.206
- IPv6 addresses
- 2606:4700:4407::6812:2132
Show all 2
- 2a06:98c1:3107::ac40:9ace
- Network
- AS13335 · Cloudflare, Inc., registered in the United States
- Served through
- Cloudflare · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Cloudflare
- HTTPS certificate
- Issued by Let's Encrypt, valid until 19 Jan 2027 (74 days)
- HTTP/3
- Not advertised
- Our check
- Answered with a server error (HTTP 503) after 68 ms
Checked from our server in Frankfurt, Germany, less than an hour ago, for www.freenet.de. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Freenet FAQ
Is Freenet down right now?
Why can I not log in to my Freenet account or the freenet Mail app?
Why does my freenet mobile SIM have no data in Germany?
Why is freenet Mail not sending or receiving messages?
Why does freenet TV show no signal or missing private HD channels?
Contact Freenet support
Tip: Freenet doesn't list a public status page that we know of, so its help centre and the report chart on this page are the best places to check.
How we track Freenet
The status on this page comes from user-submitted problem reports for Freenet, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Freenet, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Freenet doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.