Z.ai outages and problems
We haven't logged a single user report for Z.ai in the past 24 hours, and its uptime over that window is 100.00%.
No 15-minute window had any reports at all, so the chart above stays flat.
Z.ai problem spikes, last 30 days
Since 5 October, Z.ai had no outage spikes or periods of elevated reports.
- Wed 9 Sep: no data
- Thu 10 Sep: no data
- Fri 11 Sep: no data
- Sat 12 Sep: no data
- Sun 13 Sep: no data
- Mon 14 Sep: no data
- Tue 15 Sep: no data
- Wed 16 Sep: no data
- Thu 17 Sep: no data
- Fri 18 Sep: no data
- Sat 19 Sep: no data
- Sun 20 Sep: no data
- Mon 21 Sep: no data
- Tue 22 Sep: no data
- Wed 23 Sep: no data
- Thu 24 Sep: no data
- Fri 25 Sep: no data
- Sat 26 Sep: no data
- Sun 27 Sep: no data
- Mon 28 Sep: no data
- Tue 29 Sep: no data
- Wed 30 Sep: no data
- Thu 1 Oct: no data
- Fri 2 Oct: no data
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: 0 reports
- Tue 6 Oct: 0 reports
- Wed 7 Oct: 0 reports
- Thu 8 Oct: 0 reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026, when our archive began. Monthly reports for all services
How to fix Z.ai not working
Z.ai is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Check the live Z.ai status
Z.ai is marked operational; its 24-hour uptime is 100.00%, and 0 outage reports were logged during that period. The last outage was more than 24 hours ago, which helps answer “is Z.ai down” and “is Z.ai down right now” without guessing.
Refresh the Z.ai session
If Z.ai is not working today, reload the page and sign in again from a private window, since a stale cookie or cached script can block the chat. Search results for “Z.ai outage today 2026” can look alarming, but a clean session separates a browser fault from a wider failure.
Network and DNS check
For Z.ai network status, switch from Wi-Fi to mobile data and test the service again; if it works there, restart your router and set DNS to 1.1.1.1 or 8.8.8.8. The Z.ai server status page and a Z.ai down detector can confirm a wider fault, while “is Z.ai working” reports from other people show if the problem reaches beyond your connection.
Fix Z.ai on Windows, Mac, Android and iPhone
Z.ai on Windows
- Fix
- Clear your browser cache and cookies, or try opening Z.ai in an Incognito window to bypass corrupt local data. If the connection fails, try flushing your DNS cache or temporarily disabling your antivirus and firewall.
- Check
- Verify if Z.ai is down by attempting to ping the website using the Command Prompt. You can also try loading the site on a different web browser or a separate network, like a mobile hotspot.
ping z.aiTest whether Z.ai's servers replynslookup z.aiCheck that Z.ai's DNS resolvestracert z.aiTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadZ.ai on Mac
- Fix
- Clear your browser's history and disable any active extensions that might interfere with Z.ai. You can also try flushing your DNS cache through the Terminal or switching to a different web browser.
- Check
- Check if Z.ai is reachable by using the ping command in Terminal to test the connection to the server. Alternatively, test if the site loads on another device on the same local network.
ping -c 4 z.aiTest whether Z.ai's servers replynslookup z.aiCheck that Z.ai's DNS resolvestraceroute z.aiTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadZ.ai on Android
- Fix
- Clear the cache and data of your mobile browser from your Android settings, then restart the app. If Z.ai still won't load, switch from Wi-Fi to cellular data to rule out local network restrictions.
- Check
- Open Z.ai in an incognito tab to determine if cached cookies are causing the loading issue. You can also check if other websites load normally to confirm your internet connection is active.
Z.ai on iPhone and iPad
- Fix
- Clear Safari's history and website data in your iOS Settings, then restart your iPhone or iPad. If you access Z.ai via a web app shortcut, delete it and add it to your home screen again.
- Check
- Test if Z.ai loads using cellular data instead of Wi-Fi to see if your wireless network is blocking the site. You can also try accessing the service using an alternative browser like Chrome for iOS.
What happens when Z.ai goes down
Z.ai provides AI tools, so steady access matters when you need answers, chats, or coding help. If you are checking is Z.ai down right now, the current status is operational, and the last outage was more than 24 hours ago.
A Z.ai outage can stop prompts from sending and leave chats stuck while pages fail to load. Search traffic for is Z.ai down, Z.ai not working today, and Z.ai outage today 2026 helps show how many people are seeing the same fault, with 0 reports logged in the past 24 hours. Check Z.ai server status before changing local settings, since a wider failure can affect every device and connection.
Z.ai IP address, servers and network
- IPv4 address
- 163.181.131.240
- IPv6
- Not offered
- Network
- AS24429 · Taobao - Zhejiang Taobao Network Co.,Ltd, registered in the United States
- DNS hosted by
- its own name servers (alidns.com)
- HTTPS certificate
- Issued by Sectigo Limited, valid until 28 Nov 2026 (50 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 970 ms
Checked from our server in Frankfurt, Germany, 1 h ago, for chat.z.ai. Visitors elsewhere may see different addresses.
Z.ai FAQ
Is Z.ai down right now?
What is the Z.ai server status?
Why is Z.ai not working today?
How do I check if Z.ai is down?
How we track Z.ai
The status on this page comes from user-submitted problem reports for Z.ai, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Z.ai, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Z.ai doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.