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Jazz telenor.com.pk

Is Jazz down right now? Live status and outage tracker

No, Jazz is up.

No widespread outage detected. 12 user reports in the last hour is within the normal range.

Live Updated 2 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

96 reports in total, counted in 15-minute windows

In the last hour, 12 problem reports came in for Jazz, against about 4 at this time on a usual day. Over the last 24 hours there were 96 reports. Most recent reports were about mobile internet (67%) and mobile signal (24%). There has been no spike in reports since 28 October. These are user reports from Pakistan, where most people report Jazz problems.

NormalClose to the usual level24 h · 96 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

100% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

4 reports, 23 h ago

Last 24 hours

Jazz outages and problems

In the past 24 hours, 96 user reports came in for Jazz. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 4 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Jazz stayed at their usual level the whole time.

This month

Jazz in October 2026

Problem reports in October (since 28 October): 107

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Jazz.

Mobile Internet67%
Mobile Signal24%
Website10%

Share of 21 recent reports that said what was wrong.

World map

Where Jazz problem reports come from

The map shows where recent problem reports for Jazz came from in Pakistan. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

Jazz problem spikes, last 30 days

Since 28 October, Jazz had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix Jazz not working

Jazz is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

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Toggle Airplane mode
Open Quick Settings on your Android phone or Control Center on your iPhone, turn Airplane mode on, wait ten seconds, then turn it off. Watch for signal bars and try a call. If the phone shows No service or Emergency calls only while others nearby have bars, the fault is local to this handset or SIM.
Reseat the Jazz SIM
Power the phone off, open the SIM tray, check that the card sits flat, then put it back and boot. For an eSIM, open Settings > Cellular on iPhone or Settings > Network & internet > SIMs on Android and turn the Jazz line off and on again. A loose card or a paused eSIM can cause Emergency calls only after a drop or update.
Set the APN manually
On Android open Settings > Network & internet > SIMs > Jazz > Access point names; on iPhone open Settings > Cellular > Cellular Data Network. Choose the existing APN or add one with APN jazzinternet, leave username and password blank, then restart the phone. Mobile data that fails while calls work usually points here.
Test the Jazz SIM in another phone
Put the SIM in a spare handset, turn off Wi-Fi, and try a call plus a mobile data page. If it fails there too, the problem sits on the line or SIM; if it works, the first phone needs a network reset. A network reset wipes saved Wi-Fi passwords and Bluetooth pairings, so note them first.

While Jazz is down: what to use instead

Second SIM from another operator Use it for calls or mobile data when your Jazz line has no signal and you need to stay reachable.
Easypaisa Pay a bill or top up a phone through the app when the payment screen in Jazz will not complete, provided you can get online.
Debit or credit card Hand over a card at the counter if the in-app payment will not go through.
Customer care phone line Call from a different phone when the app will not load and you need account help; have your number ready.

Busiest times

When people report Jazz problems

The busiest hour for reports about Jazz is 08:00 to 09:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Jazz goes down

Jazz is a Pakistani mobile network operator. Subscribers rely on it for calls, mobile data, SMS and JazzCash payments, so an outage can stop your work or cut you off from family.

Calls and mobile data tend to fail first, so a call drops or a page stalls; SMS can lag behind, and the main app on Android or iOS may open while wallet payments fail. Partial failures are common. One local cell site can be down while other areas work, and data can fail even when calls still connect, so you may see 'no service' or a payment may time out without a clear error.

Servers and network

Jazz IP address, servers and network

Checking telenor.com.pk from our server…

Questions

Jazz FAQ

Is Jazz down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. That reading comes from reports, not from direct checks of the network. If it is above the usual level, other people are reporting trouble. To tell whether the problem is only on your side, switch between Wi-Fi and mobile data, then try the same action on another device or SIM from a different network.

Why does the Jazz app keep signing me out of my account?

A sign-out loop usually points to a stale session or a changed password. The app can lose its stored login token after an update, so clear the app cache and sign in again over mobile data rather than a captive Wi-Fi portal. If the app still returns you to the login screen, remove and reinstall it, then check whether your SIM is active in another phone.

Why does JazzCash show a failed transaction when I send money?

A failed transaction can come from a low balance or a blocked account, so check those before you retry. Confirm that your PIN is current and that the receiver's number is correct; then try again on mobile data with a stable signal. If the same message appears, contact the service through the app rather than repeating the payment. A duplicate request can make the problem worse.

Why is my Jazz data not working after I bought a package?

Data can stall when the APN is wrong or the package has not activated yet, so turn mobile data off and on and check that the correct SIM is selected for data. Repeat the activation step only if the app shows the package as pending. If pages still fail, test the SIM in another phone and reset the APN to the network default.

Why does my Jazz SIM show no service after I move it to a new phone?

Check the SIM tray first. A SIM can lose service if it is not seated correctly or if the phone is carrier locked, and a blocked or unpaid account can also stop calls and data, so rule out those causes before you change network settings. If the phone shows the SIM but no network, set the network mode to automatic and restart the device.

For your site

Put the Jazz status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/jazz/"><img src="https://isitdownrightnow.app/badge/jazz.svg" alt="Jazz status" height="20"></a>

Markdown, for README files

[![Jazz status](https://isitdownrightnow.app/badge/jazz.svg)](https://isitdownrightnow.app/services/jazz/)

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How we track Jazz

The status on this page comes from user-submitted problem reports for Jazz, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Jazz, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Jazz doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.