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iD Mobile idmobile.co.uk

Is iD Mobile down right now? Live status and outage tracker

No, iD Mobile is up.

No widespread outage detected. 10 user reports in the last hour is within the normal range.

Live Updated 4 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

163 reports in total, counted in 15-minute windows

In the last hour, 10 problem reports came in for iD Mobile, against about 5 at this time on a usual day. Over the last 24 hours there were 163 reports. There has been no spike in reports since 28 October. These are user reports from the UK, where most people report iD Mobile problems.

NormalClose to the usual level24 h · 163 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 5 an hour now

Reports, last hour

900% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

8 reports, 23 h ago

Last 24 hours

iD Mobile outages and problems

In the past 24 hours, 163 user reports came in for iD Mobile. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 8 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for iD Mobile stayed at their usual level the whole time.

This month

iD Mobile in October 2026

Problem reports in October (since 28 October): 180

Monthly report for October 2026

People who report a problem with iD Mobile to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Website
Mobile Internet
Texting / SMS
Voice calls
Billing
Mobile Signal

Last 30 days

iD Mobile problem spikes, last 30 days

Since 28 October, iD Mobile had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix iD Mobile not working

iD Mobile is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach idmobile.co.uk over your own connection, right now. Nothing is sent to us or stored.

Toggle Airplane Mode on iD Mobile
Open Settings and turn Airplane Mode on for a few seconds, then turn it off so the phone registers on the network again. If the signal bars stay empty, restart the handset.
Check iD Mobile data settings
On iPhone, open Settings > Mobile Service and make sure Mobile Data is on; open Mobile Data Options and turn on Data Roaming only if you are outside the UK. On Android, open Settings > Network & internet > Mobile network and confirm Mobile data is enabled.
Review the iD Mobile APN
On Android, open Settings > Network & internet > Mobile network > Access Point Names and select the iD profile; the APN should read id, with Username and Password left empty. On iPhone, open Settings > Mobile Service > Mobile Data Network and set APN to id, leaving Username and Password blank.
Reset network settings for iD Mobile
On iPhone, open Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings; this clears saved Wi-Fi passwords and Bluetooth pairings, so note them first. On Android, open Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth, then reconnect to mobile data.

While iD Mobile is down: what to use instead

Wi-Fi calling Turn on Wi-Fi calling on your phone and use a Wi-Fi connection to make calls and send texts while the mobile network is out.
Wi-Fi data Join a trusted Wi-Fi network for internet access, messaging apps and email if mobile data will not load.
Another phone or network Use a landline or a spare phone on a different network for calls and texts until the signal returns.
iD Mobile website Log in on the website instead of the app when you need to check your account or top up and the app will not open.

Busiest times

When people report iD Mobile problems

The busiest hour for reports about iD Mobile is 14:00 to 15:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when iD Mobile goes down

iD Mobile is a UK mobile service that runs on the Three network, and people rely on it for calls, texts, mobile data, and app access. An outage interrupts those basics.

Data and app access break first. Pages stall, the app hangs on sign-in, calls cut out or fail with a no service message, and texts arrive late or not at all. Trouble can be local to one area or hit only some services, so your phone may show signal while data and calls still fail. The status at the top compares user problem reports with their usual level and does not ping or monitor the network, so a spike can show other people see the same trouble without proving the service itself is down.

Servers and network

iD Mobile IP address, servers and network

Checking idmobile.co.uk from our server…

Questions

iD Mobile FAQ

Is iD Mobile down right now?

The status at the top of this page shows whether user problem reports for iD Mobile are above their usual level, counted in 15-minute windows over the last 24 hours. That does not test your phone. To see if the fault is on your side, test the SIM in another phone and try mobile data outside your usual spot. Restart the handset if the app still fails, because a local glitch can look like a network fault.

Why does the iD Mobile app show a login error when my details are correct?

Password resets on the app can fail when the browser session times out, so close the app fully and try again on mobile data. That clears a stale login. If the app keeps rejecting your details, reset the password from the login screen and wait a few minutes before signing in. Clear the app cache or reinstall it if the same message appears after a successful reset.

Why does my iD Mobile SIM show no service after I moved it to a new phone?

A SIM that sits loose in a newer tray can fail to register, so check that it sits flat and the phone reads it at all. That rules out a bad fit. If the handset shows emergency calls only, turn it off and reseat the SIM before starting it near a window. Contact the service if the SIM works in another phone but not in the new one, because the handset may be locked to a different network.

Why does mobile data stop working on iD Mobile even though calls and texts are fine?

Calls and texts can still work when mobile data fails, so check the data toggle and APN settings on your phone. Reset the APN to default and restart the handset. If the same SIM gets data in another phone, your handset settings are the likely cause. That narrows it fast.

Why does my iD Mobile payment fail when my card has money?

Card payments can fail when your bank blocks the first attempt or the billing address does not match the one on file. Try the card again after a few minutes, then check the address and expiry date in your account. If the payment still fails, use another card or contact your bank before retrying. A second failed attempt can add a hold.

For your site

Put the iD Mobile status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/id-mobile/"><img src="https://isitdownrightnow.app/badge/id-mobile.svg" alt="iD Mobile status" height="20"></a>

Markdown, for README files

[![iD Mobile status](https://isitdownrightnow.app/badge/id-mobile.svg)](https://isitdownrightnow.app/services/id-mobile/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track iD Mobile

The status on this page comes from user-submitted problem reports for iD Mobile, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for iD Mobile, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. iD Mobile doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.