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iiNet iinet.net.au

Is iiNet down right now? Live status and outage tracker

Partly. iiNet has problems for some users.

Users are reporting a partial outage: 9 problem reports in the last hour, more than usual.

Problems Updated just now Data refreshes every 5 minutes

What you can do

User reports, last 24 hours, 15 minutes a segment: 96 flowing 0 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

66 reports in total, counted in 15-minute windows

In the last hour, 9 problem reports came in for iiNet, against about 4 at this time on a usual day. Over the last 24 hours there were 66 reports. There has been no spike in reports since 28 October. These are user reports from Australia, where most people report iiNet problems.

NormalClose to the usual level24 h · 66 reports
ElevatedMore than 1.5 times the usual levelNone in this chart
OutageMore than twice the usual level and far above the day's averageNone in this chart
Usual levelWhat a usual day sees at that timeAbout 4 an hour now

Reports, last hour

80% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

4 reports, 30 min ago

Last 24 hours

iiNet outages and problems

In the past 24 hours, 66 user reports came in for iiNet. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 4 reports, about 30 minutes ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for iiNet stayed at their usual level the whole time.

This month

iiNet in October 2026

Problem reports in October (since 28 October): 87

Monthly report for October 2026

People who report a problem with iiNet to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

Email
Broadband Internet
Billing
WiFi
Fixed Wireless Internet

Last 30 days

iiNet problem spikes, last 30 days

Since 28 October, iiNet had no outage spikes or periods of elevated reports.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix iiNet not working

When iiNet itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

Your browser tries to reach iinet.net.au over your own connection, right now. Nothing is sent to us or stored.

Check iiNet reports on this page
The status at the top of each page shows whether user problem reports for iiNet are above their usual level, counted in 15-minute windows over the last 24 hours. It does not ping or monitor the service. That is a clue.
Reconnect to the iiNet Wi-Fi
Open Settings > Wi-Fi on your phone, turn Wi-Fi off, wait 10 seconds, then turn it on and select the network again. If the network does not show up, move closer to the router.
Restart the iiNet router
Unplug the power cable from the back of the router, wait 30 seconds, then plug it back in. Give it 2 minutes to reconnect and look at the internet light; a red or off light points to a line problem.
Test the iiNet line with Ethernet
Connect a laptop to a LAN port on the router with an Ethernet cable, then turn off Wi-Fi on the laptop under Settings > Network & internet > Wi-Fi. If the wired connection works, the fault is in your Wi-Fi or device; if it fails too, the router or line is the likely cause.

While iiNet is down: what to use instead

Mobile hotspot Tether your laptop to your phone's mobile data so email, banking and work files keep moving while the home line is out.
Mobile data Turn Wi-Fi off on the handset and use the mobile network for messages, maps and payments; it will not carry a big download, but it covers the basics.
Public Wi-Fi A library, cafe or office network handles the video call or large upload that mobile data would burn through.
Phone support Call support from your mobile instead of opening web chat or the app, because the call runs over the mobile network and does not need your home connection.

About

What happens when iiNet goes down

iiNet is an Australian broadband, mobile, email, and phone service for homes and small businesses; an outage cuts streaming, video meetings, email, and web work. The status at the top shows if user problem reports are above their usual level, counted in 15-minute windows over the last 24 hours; this site does not ping or monitor the service.

A broadband outage often starts with a router that still shows a connection while pages stall, email apps stop syncing, and video calls drop. Streaming buffers. Smart home devices lose their link, and mobile data may keep working if the phone uses another network. Faults can hit one suburb or one NBN technology, so not every customer loses everything at once.

Servers and network

iiNet IP address, servers and network

Checking iinet.net.au from our server…

Questions

iiNet FAQ

Is iiNet down right now?

The status at the top of this page shows whether reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It does not monitor the service. To see if the problem is only on your side, try another site or app on the same connection, then test the same site on mobile data; if the fault follows one device, the problem may be local.

Why does my iiNet email keep asking for a password?

Repeated password prompts often mean the mail app has saved an old password or the account has a lock from too many failed sign-ins. Sign in through My iiNet to check the mailbox is active, then update the password on each device. If a browser and your phone show the same prompt, contact support.

Why does my iiNet broadband drop out on NBN?

Dropouts on NBN often trace to the modem or the NBN box, so check those lights and cables first. Move the router away from heat and test with a wired device; if the drop happens on both Wi-Fi and Ethernet, the fault may be upstream. A billing hold can also cut a service, so check your account for a payment issue.

Why does My iiNet show an error when I try to log in?

Login trouble often comes from a wrong password or an account lock after several failed tries. Clear the browser cache and try a private window, then reset the password if the same message appears. If the app fails but the website works, reinstall the app and check for updates.

Why is my iiNet mobile service showing no service or SOS only?

No service or SOS only often points to a SIM seating issue or a handset setting, so check the SIM tray and toggle airplane mode. Test the SIM in another phone if you can; if it still fails, the line or account may need a check. A local outage can also affect calls and data in one area.

For your site

Put the iiNet status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/iinet/"><img src="https://isitdownrightnow.app/badge/iinet.svg" alt="iiNet status" height="20"></a>

Markdown, for README files

[![iiNet status](https://isitdownrightnow.app/badge/iinet.svg)](https://isitdownrightnow.app/services/iinet/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track iiNet

The status on this page comes from user-submitted problem reports for iiNet, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for iiNet, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. iiNet doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.