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Is Salt down right now? Live status and outage tracker

No, Salt is up.

No widespread outage detected. 3 user reports in the last hour is within the normal range.

Live Last spike Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 93 flowing, 3 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

181 reports in total, counted in 15-minute windows

In the last hour, 3 problem reports came in for Salt, against about 1 at this time on a usual day. Over the last 24 hours there were 181 reports. Most recent reports were about broadband internet (44%) and WiFi (23%). The last spike in reports was 5 h ago and lasted 45 min.

In the past 24 hours, 181 user reports came in for Salt. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 12 reports, about 5 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
3
40% on the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
12
12 reports, 5 h ago
Last 24 hours

Salt outages and problems

In the past 24 hours, 181 user reports came in for Salt. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 12 reports, about 5 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

  • Elevated reports
    Ended 5 h ago
    Lasted 45 min
    12peak reports
This month

Salt in November 2026

Problem reports in November
5
Outage spikes
0
Periods of elevated reports
0

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Salt.

  1. Broadband Internet44%
  2. WiFi23%
  3. Mobile Internet14%
  4. TV12%
  5. Texting / SMS2%
  6. Voice calls2%

Share of 43 recent reports that said what was wrong.

Last 30 days

Salt problem spikes, last 30 days

Since 5 October, Salt had 9 outage spikes and 11 periods of elevated reports. The longest lasted 1 h, on 23 October.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: 70 reports
  • Tue 6 Oct: 117 reports
  • Wed 7 Oct: 128 reports
  • Thu 8 Oct: 173 reports
  • Fri 9 Oct: 118 reports
  • Sat 10 Oct: 135 reports
  • Sun 11 Oct: 106 reports (elevated reports that day)
  • Mon 12 Oct: 128 reports
  • Tue 13 Oct: 121 reports
  • Wed 14 Oct: 117 reports
  • Thu 15 Oct: 140 reports (outage spike that day)
  • Fri 16 Oct: 156 reports (outage spike that day)
  • Sat 17 Oct: 126 reports
  • Sun 18 Oct: 129 reports
  • Mon 19 Oct: 162 reports (outage spike that day)
  • Tue 20 Oct: 152 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 32 reports (elevated reports that day)
  • Fri 23 Oct: 241 reports (outage spike that day)
  • Sat 24 Oct: 182 reports (elevated reports that day)
  • Sun 25 Oct: 146 reports
  • Mon 26 Oct: 171 reports
  • Tue 27 Oct: 188 reports (elevated reports that day)
  • Wed 28 Oct: 177 reports (outage spike that day)
  • Thu 29 Oct: 187 reports (elevated reports that day)
  • Fri 30 Oct: 208 reports (outage spike that day)
  • Sat 31 Oct: 176 reports (outage spike that day)
  • Sun 1 Nov: 5 reports
  • Outage
    Sat 31 Oct, 19:44–20:29
    Lasted 45 min
    16peak reports
  • Elevated reports
    Fri 30 Oct, 20:40–20:59
    Lasted 19 min
    11peak reports
  • Outage
    Fri 30 Oct, 17:08–17:39
    Lasted 31 min
    15peak reports
  • Elevated reports
    Fri 30 Oct, 13:46–14:04
    Lasted 17 min
    10peak reports
  • Elevated reports
    Fri 30 Oct, 09:16–09:37
    Lasted 21 min
    12peak reports
  • Elevated reports
    Thu 29 Oct, 16:49–17:05
    Lasted 16 min
    10peak reports
  • Outage
    Wed 28 Oct, 10:03–10:30
    Lasted 27 min
    16peak reports
  • Elevated reports
    Tue 27 Oct, 20:09–20:32
    Lasted 23 min
    10peak reports

12 earlier spikes in this period.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix Salt not working

Salt is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach salt.ch over your own connection, right now. Nothing is sent to us or stored.

  1. Toggle airplane mode

    Turn airplane mode on, wait ten seconds, then turn it off. This forces the phone to re-register on Salt's network. Wait one minute before testing calls or mobile data.

  2. Restart your phone

    Power the device off fully and turn it back on. A clean boot clears stuck radio and app states. Test again once the home screen loads.

  3. Check mobile data and APN

    Open Settings, then Mobile Data, and confirm mobile data is enabled. If data still fails, open the access point name list and make sure an APN entry exists for Salt; create one if it is missing. Save changes and retry.

  4. Reset network settings

    On iPhone, go to Settings, General, Transfer or Reset iPhone, Reset, Reset Network Settings. On Android, open Settings, System, Reset options, Reset Wi-Fi, mobile and Bluetooth. This removes saved Wi-Fi passwords, so reconnect to networks afterward.

While Salt is down: what to use instead

  • WhatsApp or Signal over Wi-Fi If your phone shows no signal but you are on home or office Wi-Fi, you can still call and message people through these apps because they don't need the mobile network.
  • Official interruption page Check it to see if the operator has listed a known fault in your area.
  • Help centre on the website When the My Salt app won't load or log you in, the support pages open in any browser and cover most account and SIM questions.
  • A phone on Swisscom or Sunrise Borrow one from a friend for urgent calls.
Your device

Fix Salt on Windows, Mac, Android and iPhone

Salt on Windows

Fix
Restart your Salt Fiber Box router and verify your network connection settings. If the connection still fails, flush your DNS cache or temporarily disable any active VPNs.
Check
Verify if you can access other websites or log into your Salt Home account portal to check for active service alerts. You can also run a network diagnostic to see if the Salt gateway is reachable.
Command Prompt
ping salt.chTest whether Salt's servers reply
nslookup salt.chCheck that Salt's DNS resolves
tracert salt.chTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Salt on Mac

Fix
Reboot your Salt Fiber Box router and renew your DHCP lease in the macOS Network settings. If you still cannot connect, try changing your DNS settings to use public servers.
Check
Check the Wi-Fi status menu to ensure you are connected to your Salt router and test if other devices on the same network can access the internet.
Terminal
ping -c 4 salt.chTest whether Salt's servers reply
nslookup salt.chCheck that Salt's DNS resolves
traceroute salt.chTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Salt on Android

Fix
Toggle Airplane mode on and off to force your device to reconnect to the Salt mobile network, or restart your phone. If you are using Salt Fiber Wi-Fi, reboot your router and reconnect your device.
Check
Check the status bar to see if you have a signal from the Salt network and try loading a webpage using mobile data. You can also open the Salt Mobile app to check for service status updates.

Salt on iPhone and iPad

Fix
Toggle Airplane mode or reset your network settings to refresh your connection to the Salt cellular network. If using home internet, restart your Salt Fiber modem and reconnect your iPhone or iPad to the Wi-Fi.
Check
Look for the Salt carrier name in your status bar to confirm cellular connectivity, or try switching between Wi-Fi and mobile data. Check the Salt Home app to see if there are reported outages in your area.
Ranked by peak

Biggest Salt problems so far

  1. 1
    OutageLasted 1 h
    24reports in 15 min
  2. 2
    OutageLasted 32 min
    24reports in 15 min
  3. 3
    OutageLasted 36 min
    19reports in 15 min

Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.

Same time

Problems at the same time as Salt

Since 5 October, 17 of Salt's 20 spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Salt's spikes overlapped one of theirs.

During the latest spike

Salt: Sat 31 Oct, 19:44 to 20:29

22 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Salt problems

The busiest hour for reports about Salt is 21:00 to 22:00 Central European time, and the busiest day is Thursday.

By hour of the day

  • 00:00 to 01:00: 2.8 reports on an average day
  • 01:00 to 02:00: 2.1 reports on an average day
  • 02:00 to 03:00: 0.86 reports on an average day
  • 03:00 to 04:00: 0.26 reports on an average day
  • 04:00 to 05:00: 0.12 reports on an average day
  • 05:00 to 06:00: 0.77 reports on an average day
  • 06:00 to 07:00: 1.8 reports on an average day
  • 07:00 to 08:00: 4.2 reports on an average day
  • 08:00 to 09:00: 5 reports on an average day
  • 09:00 to 10:00: 6.9 reports on an average day
  • 10:00 to 11:00: 6.1 reports on an average day
  • 11:00 to 12:00: 7 reports on an average day
  • 12:00 to 13:00: 8 reports on an average day
  • 13:00 to 14:00: 7.4 reports on an average day
  • 14:00 to 15:00: 6.8 reports on an average day
  • 15:00 to 16:00: 7 reports on an average day
  • 16:00 to 17:00: 8.4 reports on an average day
  • 17:00 to 18:00: 9.8 reports on an average day
  • 18:00 to 19:00: 9.7 reports on an average day
  • 19:00 to 20:00: 9.5 reports on an average day
  • 20:00 to 21:00: 13 reports on an average day
  • 21:00 to 22:00: 13 reports on an average day
  • 22:00 to 23:00: 9.2 reports on an average day
  • 23:00 to 00:00: 5.4 reports on an average day

By day of the week

  • Monday: 151 reports on an average Monday
  • Tuesday: 143 reports on an average Tuesday
  • Wednesday: 136 reports on an average Wednesday
  • Thursday: 162 reports on an average Thursday
  • Friday: 149 reports on an average Friday
  • Saturday: 147 reports on an average Saturday
  • Sunday: 123 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Salt goes down

Salt is a Swiss telecom operator offering mobile, landline, TV and internet plans, and it runs its own mobile network across Switzerland. Households and small businesses rely on it for calls, texts and home broadband, so an outage can cut off phone service, streaming and anything else that needs a connection.

When the mobile network has problems, calls may drop mid-conversation or fail to connect at all, and texts can sit unsent. Mobile data often goes first, so apps stall on loading screens and web pages time out while the phone still shows full signal bars. Home internet customers see the router light go red or landline calls fail to dial out, and Salt TV streams can freeze or refuse to start. Salt outages are frequently regional, so one town can lose service while the rest of the country works fine, and partial failures that hit only voice or only data are common.

Servers and network

Salt IP address, servers and network

IPv4 address
213.55.192.11
IPv6
Not offered
Network
AS15796 · Salt Mobile SA, registered in Switzerland
DNS hosted by
Cloudflare
HTTPS certificate
Issued by Google Trust Services, valid until 29 Jan 2027 (89 days)
HTTP/3
Not advertised
Our check
Answered in 171 ms

Checked from our server in Frankfurt, Germany, 15 h ago, for www.salt.ch. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.salt.ch. Fastest from Milan (52 ms), slowest from Singapore (1,183 ms). Every location connected to the same address, on Salt Mobile SA (AS15796).

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 301145 ms213.55.192.11
ViennaAustriaUp · HTTP 30187 ms213.55.192.11
MilanItalyUp · HTTP 30152 ms213.55.192.11
ParisFranceUp · HTTP 30186 ms213.55.192.11
AmsterdamNetherlandsUp · HTTP 30174 ms213.55.192.11
MadridSpainUp · HTTP 301118 ms213.55.192.11
WarsawPolandUp · HTTP 301145 ms213.55.192.11
Los AngelesUSAUp · HTTP 301458 ms213.55.192.11
São PauloBrazilUp · HTTP 301642 ms213.55.192.11
SingaporeSingaporeUp · HTTP 3011,183 ms213.55.192.11
TokyoJapanUp · HTTP 301791 ms213.55.192.11

Checked with check-host.net from its servers in these cities 15 h ago, for www.salt.ch. Time is how long each server took to load the page.

Questions

Salt FAQ

Is Salt down right now?
The status at the top of this page shows whether user reports are higher than usual in the last 24 hours. You can also check the official status page at https://www.salt.ch/en/mobile/network-and-service-interruptions for confirmed outages. If others aren't reporting problems, restart your device, toggle airplane mode, or test your SIM in another phone to see if the issue is local.

Why does my Salt mobile data stop working but calls still go through?
Data and voice run on separate channels, so a congested tower or APN misconfiguration can kill your internet while leaving calls intact. Go to Settings, reset your network settings, or re-enter the APN details from the help centre. If that doesn't fix it, the local cell site may be overloaded or down for maintenance.

What does error 'No network service' mean on Salt?
That message means your phone can't register on the network, usually because of a SIM fault, account suspension, or tower outage in your area. Check that your bill is paid and the SIM is seated properly. If you're abroad, make sure roaming is enabled in your account settings at salt.ch.

Is the Salt network down in my region or everywhere?
Outages are often regional because Salt's infrastructure is tower-based, so a problem in Zurich won't affect Geneva. Check the map on the official status page or ask neighbors on the same carrier. If only your home has trouble, the issue might be indoor signal strength rather than a network fault.

Can I check my Salt account status if the app won't load?
Yes, log in at salt.ch from a browser; the website works independently of the mobile app. You can view your balance, data usage, and any service alerts there. If the site also fails, try a different browser or device to rule out a local cache problem.
For your site

Put the Salt status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Salt status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/salt/"><img src="https://isitdownrightnow.app/badge/salt.svg" alt="Salt status" height="20"></a>
Markdown, for README files
[![Salt status](https://isitdownrightnow.app/badge/salt.svg)](https://isitdownrightnow.app/services/salt/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Salt

The status on this page comes from user-submitted problem reports for Salt, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Salt, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Salt's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.