ID Me outages and problems
In the past 24 hours, 10 user reports came in for ID Me. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 24 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
ID Me in October 2026
- Problem reports in October (since 27 October)
- 12
Monthly report for October 2026
What people said was wrong in recent problem reports for ID Me, as a share of those reports:
- 33% App
- 33% Login
- 33% Website
Where ID Me problem reports come from
Recent reports came from 7 areas. The most came from around Dallas, TX, Las Vegas, NV and New York City, NY. Share of recent reports by area, named after its biggest town:
- 25% Dallas, TX
- 17% Las Vegas, NV
- 17% New York City, NY
- 8% Washington, DC
- 8% Toledo, OH
- 8% El Paso, TX
From 12 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
ID Me problem spikes, last 30 days
Since 27 October, ID Me had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix ID Me not working
ID Me is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach id.me over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not ID Me.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While ID Me is down: what to use instead
- Login.gov Use it only if the agency you need lists Login.gov as an accepted sign-in; it handles some federal accounts and not every benefit or tax service.
- The agency's phone line Call the office that runs the benefit or application and ask for another way to verify your identity or finish the task without the app.
- In-person office visit Visit the agency office that handles your case if it offers counter service; staff can check documents or help with account access without the app.
- Your physical ID or credential Show the same military, teacher, nurse, or student document at checkout if the retailer accepts proof in person for that discount; ask first because not every store does.
ID Me IP address, servers and network
Checking id.me from our server…
Service updates from @IDme
No posts about problems from @IDme in the last 14 days. The latest is from .
Put the ID Me status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/id-me/"><img src="https://isitdownrightnow.app/badge/id-me.svg" alt="ID Me status" height="20"></a>[](https://isitdownrightnow.app/services/id-me/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track ID Me
The status on this page comes from user-submitted problem reports for ID Me, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for ID Me, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. ID Me doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.