Is Sky Wifi down right now? Live status and outage tracker

Sky Wifi outages and problems

User reports, last 24 hours

255 reports in total, counted in 15-minute windows

In the last hour, 1 problem report came in for Sky Wifi, and at this time of day there are usually almost none. Over the last 24 hours there were 255 reports. Most recent reports were about WiFi (66%) and fixed wireless internet (18%). The last spike in reports was 11 h ago and lasted 17 min. These are user reports from Italy, where most people report Sky Wifi problems.

12 6

24 h ago18 h12 h6 hNow

• NormalClose to the usual level23 h 45 min · 244 reports
• ElevatedMore than 1.5 times the usual level15 min · 11 reports
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

1

50% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

11

11 reports, 17 h ago

In the past 24 hours, 255 user reports came in for Sky Wifi. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 11 reports, about 17 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 17 h ago

  Lasted 15 min
  11peak reports

Sky Wifi in November 2026

Problem reports in November (since 3 November)

337

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Sky Wifi.

1. WiFi66%
2. Fixed Wireless Internet18%
3. Broadband Internet15%
4. Email1%

Share of 79 recent reports that said what was wrong.

Where Sky Wifi problem reports come from

The map shows where recent problem reports for Sky Wifi came from in Italy. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

Sky Wifi problem spikes, last 30 days

Since 3 November, Sky Wifi had 1 outage spike and 3 periods of elevated reports. The longest lasted 1 h 11 min, on 4 November.

• Elevated reports
  Wed 4 Nov, 16:17–16:34

  Lasted 17 min
  10peak reports
• Elevated reports
  Wed 4 Nov, 14:47–15:07

  Lasted 20 min
  10peak reports
• Elevated reports
  Wed 4 Nov, 10:08–10:23

  Lasted 15 min
  11peak reports
• Outage
  Wed 4 Nov, 01:00–02:11

  Lasted 1 h 11 min
  26peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Sky Wifi not working

Sky Wifi is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Sky Wifi.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Sky Wifi is down: what to use instead

• Mobile hotspot Use your phone’s data connection for email, banking, and light streaming while the home line is out.
• Ethernet cable Plug a computer into the router if only the Wi-Fi signal is failing, since the fixed line may still work.
• Public Wi-Fi A trusted network at work, school, or a café helps for urgent tasks, but avoid sensitive payments on open networks.
• Another Italian operator A TIM, Vodafone, WINDTRE, Fastweb, or Iliad connection in the same home can keep devices online if you already have access to it.

Problems at the same time as Sky Wifi

Since 3 November, all 4 of Sky Wifi's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Sky Wifi problems

The busiest hour for reports about Sky Wifi is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Sky Wifi IP address, servers and network

Service updates from @SkyItalia

No posts about problems from @SkyItalia in the last 14 days. The latest is from .