Is Plusnet down right now? Live status and outage tracker

Plusnet outages and problems

In the past 24 hours, 802 user reports came in for Plusnet. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 95.83% uptime for the day.

The most recent spike big enough to count as an outage was 22 hours ago. The busiest 15-minute window of the day had 149 reports, about 23 hours ago.

• Elevated reports
  Ended 10 h ago

  Lasted 15 min
  13peak reports
• Elevated reports
  Ended 12 h ago

  Lasted 15 min
  14peak reports
• Outage
  Ended 22 h ago

  Lasted 2 h 30 min
  149peak reports

Plusnet in October 2026

Problem reports in October (since 27 October)

885

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Plusnet.

1. Broadband Internet74%
2. WiFi25%
3. Email1%

Share of 199 recent reports that said what was wrong.

Where Plusnet problem reports come from

The map shows where recent problem reports for Plusnet came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

Plusnet problem spikes, last 30 days

Since 27 October, Plusnet had 2 outage spikes and 3 periods of elevated reports. The longest lasted 2 h 41 min, on 28 October.

• Elevated reports
  Wed 28 Oct, 23:04–23:19

  Lasted 15 min
  12peak reports
• Elevated reports
  Wed 28 Oct, 15:12–15:27

  Lasted 15 min
  14peak reports
• Elevated reports
  Wed 28 Oct, 13:42–13:57

  Lasted 15 min
  15peak reports
• Outage
  Wed 28 Oct, 01:16–03:57

  Lasted 2 h 41 min
  169peak reports
• Outage
  Tue 27 Oct, 23:54–00:33

  Lasted 39 min
  43peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

How to fix Plusnet not working

Plusnet is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Check Plusnet report level

   The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. It does not ping your line or test your router; a high level points to a wider problem, while a normal level points back to your setup.

2. Restart the Plusnet hub

   Unplug the power lead from the hub and leave it unplugged for 30 seconds. Plug it back in, then let the lights settle; if the broadband light stays off, leave the hub powered and move to the cabling check.

3. Check the Plusnet hub's DSL cable

   Trace the cable from the hub's broadband port to the phone socket and push both ends in; if that socket also has a phone, fit a microfilter and plug the hub into the modem socket on it. Remove any extension lead and test from the main socket before you change router settings.

4. Check broadband settings in the Plusnet hub

   Go to 192.168.1.254 in a browser and sign in with the admin details from the hub card. In Advanced Settings > Broadband > Internet, check the username and password fields have the account details; if they are blank or wrong, enter the details from your Plusnet account information and save.

While Plusnet is down: what to use instead

• Mobile hotspot When the broadband drops, turn on your phone's hotspot and connect a laptop so email and banking still work.
• Public Wi-Fi Take a laptop to a library or cafe with public Wi-Fi if you need to send something urgent and mobile data is weak.
• Plusnet phone support Call support from a mobile if you need account help and the web pages will not load.
• Ethernet and router restart Plug a laptop into the router with an Ethernet cable to check whether the Wi-Fi is the fault; restart the router once if the cable still gives no connection.

Problems at the same time as Plusnet

Since 27 October, all 5 of Plusnet's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Plusnet problems

The busiest hour for reports about Plusnet is 10:00 to 11:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

What happens when Plusnet goes down

Plusnet IP address, servers and network

Plusnet FAQ