Is PLDT down right now? Live status and outage tracker

PLDT outages and problems

In the past 24 hours, 1,552 user reports came in for PLDT. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 92.71% uptime for the day.

The most recent spike big enough to count as an outage was 18 hours ago. The busiest 15-minute window of the day had 55 reports, about 20 hours ago.

• Elevated reports
  Ended 15 min ago

  Lasted 15 min
  26peak reports
• Elevated reports
  Ended 1 h ago

  Lasted 15 min
  26peak reports
• Outage
  Ended 16 h ago

  Lasted 4 h 45 min
  55peak reports

PLDT in October 2026

Problem reports in October (since 28 October)

1,661

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for PLDT.

1. WiFi55%
2. Broadband Internet35%
3. Fixed Wireless Internet9%
4. Billing1%

Share of 390 recent reports that said what was wrong.

Where PLDT problem reports come from

The map shows where recent problem reports for PLDT came from in the Philippines. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

PLDT problem spikes, last 30 days

Since 28 October, PLDT had 1 outage spike and 4 periods of elevated reports. The longest lasted 4 h 45 min, on 28 October.

• Elevated reports
  Thu 29 Oct, 09:39–10:09

  Lasted 30 min
  27peak reports
• Elevated reports
  Thu 29 Oct, 08:54–09:15

  Lasted 20 min
  28peak reports
• Elevated reports
  Thu 29 Oct, 06:32–06:47

  Lasted 15 min
  24peak reports
• Elevated reports
  Thu 29 Oct, 03:44–03:59

  Lasted 15 min
  24peak reports
• Outage
  Wed 28 Oct, 13:15–18:00

  Lasted 4 h 45 min
  60peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

How to fix PLDT not working

PLDT is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Check the PLDT modem lights

   The modem lights give you the first clue. A red LOS light means the line has no signal, while a PON light that stays off or blinks can point to the same kind of line problem. Note which lights are red or off before you touch any cable.

2. Restart the PLDT modem and router

   Unplug the power adapter from the modem and the router if they are separate units. Wait about 30 seconds, then plug the modem in first and give it 2 to 3 minutes to finish booting before you power the router. Test the connection on one device.

3. Test the PLDT line with Ethernet

   Connect a laptop to a LAN port on the modem with an Ethernet cable, and turn off Wi-Fi on the laptop. If the wired connection works, the line is fine and the problem sits with your Wi-Fi or device; if it fails too, the line or modem needs attention.

4. Call PLDT support with light status

   Have your account number and the modem light status ready when you call the PLDT hotline. Tell the agent which lights are red or off and what you tried, because that cuts the first round of questions.

While PLDT is down: what to use instead

• Mobile hotspot Use a phone on Globe or DITO as a hotspot for your laptop when the fiber line drops; it keeps email and messages moving for basic work.
• Public Wi-Fi Take the laptop to a cafe or library with public Wi-Fi for tasks that need a steady connection; save large uploads for when the home line returns.
• Converge ICT If fiber cuts keep hitting your street, check whether Converge covers your address as a second provider.
• Globe At Home Ask if Globe At Home reaches your address for a backup line.

Problems at the same time as PLDT

Since 28 October, all 5 of PLDT's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report PLDT problems

The busiest hour for reports about PLDT is 12:00 to 13:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

What happens when PLDT goes down

PLDT IP address, servers and network

PLDT FAQ

Service updates from @PLDTHome

No posts about problems from @PLDTHome in the last 14 days. The latest is from .