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Is Eastlink down right now? Live status and outage tracker

No, Eastlink is up.

No widespread outage detected. 48 user reports in the last hour is within the normal range.

Live Last spike 30 min ago Updated just now Data refreshes every 5 minutes

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User reports, last 24 hours, 15 minutes a segment: 89 flowing 1 slow (elevated) 6 jammed (outage)

User reports, last 24 hours

447 reports in total, counted in 15-minute windows

In the last hour, 48 problem reports came in for Eastlink, and at this time of day there are usually almost none. Over the last 24 hours there were 447 reports. Most recent reports were about broadband internet (38%) and WiFi (29%). The last spike in reports was 30 min ago and lasted 1 h 30 min. These are user reports from Canada, where most people report Eastlink problems.

NormalClose to the usual level22 h 15 min · 215 reports
ElevatedMore than 1.5 times the usual level15 min · 10 reports
OutageMore than twice the usual level and far above the day's average1 h 30 min · 222 reports
Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

73% on the hour before

Uptime, 24 h

93.75%

1 h 30 min of outage

Last outage

30 min ago

Lasted 1 h 30 min

Busiest 15 minutes

93 reports, 1 h ago

Last 24 hours

Eastlink outages and problems

In the past 24 hours, 447 user reports came in for Eastlink. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 93.75% uptime for the day.

The most recent spike big enough to count as an outage was 30 minutes ago. The busiest 15-minute window of the day had 93 reports, about 1 hour ago.

Outage

Ended 30 min ago

Lasted 1 h 30 min

93peak reports
Elevated reports

Ended 17 h ago

Lasted 15 min

10peak reports

This month

Eastlink in October 2026

Problem reports in October (since 28 October): 479

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Eastlink.

Broadband Internet38%
WiFi29%
TV17%
Mobile Internet7%
Texting / SMS5%
Mobile Signal5%

Share of 42 recent reports that said what was wrong.

World map

Where Eastlink problem reports come from

The map shows where recent problem reports for Eastlink came from in Canada. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

Eastlink problem spikes, last 30 days

Since 28 October, Eastlink had 2 outage spikes and 2 periods of elevated reports. The longest lasted 1 h 30 min, on 29 October.

Outage

Thu 29 Oct, 08:20–09:50

Lasted 1 h 30 min

101peak reports
Elevated reports

Wed 28 Oct, 18:24–18:39

Lasted 15 min

12peak reports
Elevated reports

Wed 28 Oct, 17:35–17:50

Lasted 15 min

12peak reports
Outage

Wed 28 Oct, 08:00–08:20

Lasted 21 min

15peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix Eastlink not working

Eastlink is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach eastlink.ca over your own connection, right now. Nothing is sent to us or stored.

Restart the Eastlink modem
Unplug the power cable from the modem, wait 30 seconds, and plug it back in; if you have a separate router, unplug that too and bring it up after the modem settles. Then test one device.
Check the Eastlink coax and Ethernet cables
Hand-tighten the coaxial cable at the wall jack and at the back of the modem, then check the Ethernet cable between the modem and router. A loose or chewed cable can drop the link while the modem still has power, so look at the cable ends and swap in a spare Ethernet cable if you have one. Check both ends.
Test a laptop wired to the Eastlink modem
Connect a laptop to the modem with an Ethernet cable and turn off the laptop's Wi-Fi so the test uses the wire. Open one site. If pages load, the router or Wi-Fi is the weak point; if they fail, the problem sits with the modem or the line coming in.
Call Eastlink support with your modem lights
Note which lights are lit and which are flashing on the modem before you call, since support will ask for that first. Use the Eastlink help centre contact page to reach support, and say whether a wired laptop works when the router is out of the path.

While Eastlink is down: what to use instead

Mobile hotspot Switch your laptop or tablet to a phone hotspot from another carrier when the home connection drops and you need email or a file.
Public Wi-Fi Use library or cafe Wi-Fi for browsing and messages if you can step out and the home line is still down.
Phone support Call the help centre number on your bill when the app will not load and you need an account change or a fault logged.
Over-the-air antenna Switch to an antenna for local channels if the TV service is out and you only need news or weather.

Same time

Problems at the same time as Eastlink

Since 28 October, all 4 of Eastlink's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Eastlink's spikes overlapped one of theirs.

During the latest spike

Eastlink: Thu 29 Oct, 08:20 to 09:50

39 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Eastlink problems

The busiest hour for reports about Eastlink is 08:00 to 09:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Eastlink goes down

Eastlink is a Canadian telecom provider with home internet, TV, phone and mobile service, and households and small businesses depend on it for daily work and home use. When it goes down, browsing stops, video calls freeze, streaming stalls and calls or mobile data can fail.

An outage usually starts with pages that spin and fail to load, while apps that need a live connection time out or show a no internet message. Video calls freeze or drop, and streaming falls back to a lower quality before it stops. On the TV and phone side, channels may not load and calls can fail; smart home devices lose their cloud link and file backups stall when the internet side is out. Problems can be regional or limited to one service, so a neighbour on a different Eastlink product may see nothing wrong; the status at the top uses user problem reports, not a ping or probe from multiple locations, and shows whether those reports are above their usual level in 15-minute windows over the last 24 hours.

Servers and network

Eastlink IP address, servers and network

Checking eastlink.ca from our server…

Questions

Eastlink FAQ

Is Eastlink down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping or monitor anything itself. To tell if the fault is only on your side, check a second device on the same network and try a mobile hotspot. The help centre may have a service notice: http://www.eastlink.ca/About/Contact.aspx.

Why does my Eastlink email keep asking for my password?

A mail app can hold an old password after you change it, so remove the account and add it again with the current one. If webmail also rejects the password, reset it through account recovery and wait a few minutes before trying again. Check the incoming and outgoing server settings if only one device fails.

Why does the Eastlink TV app say I am not authorized?

The app ties playback to your TV subscription, so a sign-out and sign-in often clears a stale authorization token. If one device fails but another works, update or reinstall the app on the bad device. When every device shows the same message, the account or subscription side needs a call to support.

Why is my Eastlink internet light red on the modem?

A red internet light usually means the modem has lost its connection to the network, not that your Wi-Fi password is wrong. Power-cycle the modem and check the coax or fibre cable at both ends. If the light stays red, the line or modem needs a technician, and the help centre can tell you about a local outage: http://www.eastlink.ca/About/Contact.aspx.

Why can't I sign in to MyEastlink to pay my bill?

A password manager or browser autofill can submit an old password, so type the current one by hand or use a private window. If the site accepts the login but the payment page stalls, try a different browser and check that your card has not expired. When both login and payment fail on every device, contact the help centre to check the account status.

For your site

Put the Eastlink status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/eastlink/"><img src="https://isitdownrightnow.app/badge/eastlink.svg" alt="Eastlink status" height="20"></a>

Markdown, for README files

[![Eastlink status](https://isitdownrightnow.app/badge/eastlink.svg)](https://isitdownrightnow.app/services/eastlink/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Eastlink

The status on this page comes from user-submitted problem reports for Eastlink, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Eastlink, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Eastlink doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.