Spotify outages and problems
In the past 24 hours, 755 user reports came in for Spotify. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 19 reports, about 3 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What people can report about Spotify
What went wrong
What people said was wrong in recent problem reports for Spotify worldwide.
Share of 229 recent reports that said what was wrong, from every country listed below.
Spotify reports around the world
In the last 24 hours, 1,574 problem reports about Spotify came in from 54 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The US numbers above | Normal | 27 | 812 |
| The UK | Normal | 7 | 160 |
| Germany | Normal | 6 | 108 |
| The Netherlands | Normal | 5 | 82 |
| Canada | Normal | 2 | 61 |
| France | Normal | 2 | 22 |
| Spain | Normal | 2 | 21 |
| Brazil | Normal | 1 | 31 |
| Italy | Normal | 1 | 25 |
| Sweden | Normal | 1 | 21 |
| Bulgaria | Normal | 1 | 6 |
| Greece | Normal | 1 | 4 |
Each country's status compares its reports with the usual level there. 60 more countries had 221 reports in the last 24 hours. Map outlines: Natural Earth.
Spotify problem spikes, last 30 days
Since 5 October, Spotify had 4 outage spikes and 16 periods of elevated reports. The longest lasted 6 h 25 min, on 27 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: 10 reports
- Tue 6 Oct: 24 reports
- Wed 7 Oct: 49 reports (outage spike that day)
- Thu 8 Oct: 32 reports
- Fri 9 Oct: 27 reports
- Sat 10 Oct: 15 reports
- Sun 11 Oct: 8 reports
- Mon 12 Oct: 17 reports
- Tue 13 Oct: 25 reports
- Wed 14 Oct: 27 reports
- Thu 15 Oct: 32 reports
- Fri 16 Oct: 15 reports
- Sat 17 Oct: 7 reports
- Sun 18 Oct: 7 reports
- Mon 19 Oct: 19 reports
- Tue 20 Oct: 67 reports (outage spike that day)
- Wed 21 Oct: no data
- Thu 22 Oct: 6 reports
- Fri 23 Oct: 28 reports
- Sat 24 Oct: 19 reports
- Sun 25 Oct: 24 reports
- Mon 26 Oct: 20 reports
- Tue 27 Oct: 22 reports (outage spike that day)
- Wed 28 Oct: 307 reports (outage spike that day)
- Thu 29 Oct: 1,136 reports (elevated reports that day)
- Fri 30 Oct: 1,015 reports (elevated reports that day)
- Sat 31 Oct: 756 reports
- Sun 1 Nov: no data
-
Elevated reports
Fri 30 Oct, 13:33–13:48Lasted 15 min22peak reports
-
Elevated reports
Fri 30 Oct, 08:38–09:00Lasted 22 min13peak reports
-
Elevated reports
Fri 30 Oct, 02:02–02:18Lasted 16 min26peak reports
-
Elevated reports
Thu 29 Oct, 14:23–14:40Lasted 17 min27peak reports
-
Elevated reports
Thu 29 Oct, 08:54–09:11Lasted 18 min10peak reports
-
Elevated reports
Thu 29 Oct, 05:50–06:24Lasted 34 min19peak reports
-
Elevated reports
Thu 29 Oct, 02:32–02:47Lasted 15 min24peak reports
-
Elevated reports
Thu 29 Oct, 01:03–01:18Lasted 15 min24peak reports
12 earlier spikes in this period.
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US2,766
- The UK544
- Germany385
- The Netherlands307
- Canada233
- France123
- Italy105
- Brazil95
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services
How to fix Spotify not working
Spotify is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach spotify.com over your own connection, right now. Nothing is sent to us or stored.
Turn off Offline mode and restart the app
If the app says 'No internet connection available' while every other app on your Wi-Fi works, check that Offline mode is off; on desktop it sits in the File menu, which you open from the three dots in the top left on Windows. Then force close the app and reopen it. A restart clears a stuck player more often than you'd expect, because the app can hold on to a dead connection after your network drops.
Log out and sign back in
When tracks skip straight to the next one without playing, or your library looks empty, a stale login is a common cause. On mobile, tap your profile picture, open Settings and privacy, scroll to the bottom and tap Log out; on desktop, click your profile picture at the top and choose Log out. Sign back in with the same method you used before, such as email or Facebook, or you may land in a new, empty account.
Clear the cache
A corrupt cache leads to stuttering playback and songs that spin forever. In the desktop app go to Settings, then Storage, and click Clear cache; on mobile the path is Settings and privacy, Storage, Clear cache. Your playlists and liked songs stay put, though the first few tracks may load slower while the app rebuilds it.
Do a clean reinstall
If none of that helps, uninstall the app, restart your device and install it again from your device's app store. On Windows and Mac a plain uninstall can leave old files behind, so follow the clean reinstall guide for your system in the Spotify help centre at https://support.spotify.com. You will need to download your offline music again afterwards, because a reinstall removes it.
Common Spotify error messages
What each message means and what to try. The wording can differ a little between app versions.
-
Spotify can't play this right now. If you have the file on your computer you can import it.
- Means
- The app recognizes the song but has no playable file for you.
- Fix
- Try another song first. If the rest play while this one fails, check the album page to see if the track is greyed out or missing for your region.
While Spotify is down: what to use instead
- Offline Mode with your downloads If you have Premium and saved playlists or albums to your device earlier, turn on Offline Mode in settings and the app can play those downloads without reaching the servers.
- Web player in a browser Try it when only the phone or desktop app hangs on loading.
- YouTube Music You can sign in with a Google account and find most of the same artists, which helps if the outage drags on and you need music for a commute.
- Apple Podcasts Podcast listeners on an iPhone or Mac already have this app installed, so your shows keep playing while you wait.
Fix Spotify on Windows, Mac, Android and iPhone
Spotify on Windows
- Fix
- Restart the Spotify desktop app or clear the local app cache in your AppData folder. You can also reinstall Spotify from the Microsoft Store to resolve persistent crashes.
- Check
- Check if the Spotify Web Player works in your browser to see if the issue is limited to the Windows app. You can also check the Windows Task Manager to see if Spotify is running or frozen.
ping spotify.comTest whether Spotify's servers replynslookup spotify.comCheck that Spotify's DNS resolvestracert spotify.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadSpotify on Mac
- Fix
- Force quit the Spotify app and clear its cache files in your Library folder. If the issue continues, download and reinstall the latest version of Spotify for macOS.
- Check
- Verify if the Spotify Web Player loads in Safari or Chrome to rule out a system-wide service outage. You can also check the macOS Activity Monitor to see if Spotify is unresponsive.
ping -c 4 spotify.comTest whether Spotify's servers replynslookup spotify.comCheck that Spotify's DNS resolvestraceroute spotify.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadSpotify on Android
- Fix
- Go to your device settings to clear the Spotify app cache and force stop the application. If it still fails, check the Google Play Store for Spotify updates or reinstall the app.
- Check
- Check if Spotify displays an offline banner or fails to load your music library while other apps work. You can also try launching Spotify on a different network connection.
Spotify on iPhone and iPad
- Fix
- Force close the Spotify app and restart your iPhone or iPad. If Spotify still won't load, check the App Store for updates or reinstall the app.
- Check
- Look for an offline connection error inside the Spotify app while your device is connected to Wi-Fi. You can also check if the Spotify Web Player works on Safari.
Biggest Spotify problems so far
-
1
OutageLasted 6 h 25 min95reports in 15 min
-
2
OutageLasted 30 min47reports in 15 min
-
3
OutageLasted 40 min43reports in 15 min
Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.
Problems at the same time as Spotify
Since 5 October, 19 of Spotify's 20 spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- ESPN Fantasy Football16 times
- Archive of Our Own14 times
- TalkTalk10 times
- Verizon10 times
- TD Canada Trust9 times
- Xfinity by Comcast9 times
How many of Spotify's spikes overlapped one of theirs.
During the latest spike
Spotify: Fri 30 Oct, 13:33 to 13:48
- Archive of Our Own, outage,29 Oct 07:55 to 1 Nov 00:04
- NatWest, outage,09:24 to 16:27
- McDonald's App, outage,11:35 to 21:55
- RightFiber, outage,11:47 to 14:21
- Capital One, outage,12:43 to 31 Oct 06:42
- Fanduel, outage,12:54 to 13:44
- Starbucks, outage,12:54 to 23:39
- Chase, outage,13:23 to 14:03
11 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Spotify problems
The busiest hour for reports about Spotify is 20:00 to 21:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 6.6 reports on an average day
- 01:00 to 02:00: 6.6 reports on an average day
- 02:00 to 03:00: 5.5 reports on an average day
- 03:00 to 04:00: 5.6 reports on an average day
- 04:00 to 05:00: 5.8 reports on an average day
- 05:00 to 06:00: 5 reports on an average day
- 06:00 to 07:00: 3.3 reports on an average day
- 07:00 to 08:00: 2.5 reports on an average day
- 08:00 to 09:00: 3.4 reports on an average day
- 09:00 to 10:00: 2.5 reports on an average day
- 10:00 to 11:00: 2.6 reports on an average day
- 11:00 to 12:00: 3.2 reports on an average day
- 12:00 to 13:00: 3.2 reports on an average day
- 13:00 to 14:00: 5 reports on an average day
- 14:00 to 15:00: 6.4 reports on an average day
- 15:00 to 16:00: 7.2 reports on an average day
- 16:00 to 17:00: 6.8 reports on an average day
- 17:00 to 18:00: 9.1 reports on an average day
- 18:00 to 19:00: 8.4 reports on an average day
- 19:00 to 20:00: 9.2 reports on an average day
- 20:00 to 21:00: 9.6 reports on an average day
- 21:00 to 22:00: 8.5 reports on an average day
- 22:00 to 23:00: 9.3 reports on an average day
- 23:00 to 00:00: 8.7 reports on an average day
By day of the week
- Monday: 20 reports on an average Monday
- Tuesday: 22 reports on an average Tuesday
- Wednesday: 115 reports on an average Wednesday
- Thursday: 366 reports on an average Thursday
- Friday: 264 reports on an average Friday
- Saturday: 199 reports on an average Saturday
- Sunday: 13 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Spotify goes down
Spotify is a Swedish music and podcast streaming service, founded in 2006, that millions of people play on phones, desktops, cars and smart speakers for anything from a commute playlist to background audio at work. An outage stops playback and can also lock you out of login, search, your saved library and Spotify Connect.
Playback tends to break first: tracks stall at zero seconds, or the app throws a 'Something went wrong' message even though your own connection is fine. Search often comes back empty. Your library and playlists may still load from cache while new pages spin without end, and Spotify Connect can drop speakers or consoles from the device list, so you cannot move audio from your phone to a TV. Problems are often partial, hitting one region or only the web player, though downloaded tracks usually keep playing in offline mode.
Spotify IP address, servers and network
- IPv4 addresses
- 151.101.131.42
Show all 4
- 151.101.195.42
- 151.101.3.42
- 151.101.67.42
- IPv6 addresses
- 2a04:4e42:200::810
Show all 4
- 2a04:4e42:400::810
- 2a04:4e42:600::810
- 2a04:4e42::810
- Network
- AS54113 · Fastly, Inc., registered in the United States
- Served through
- Fastly · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Google Cloud DNS
- HTTPS certificate
- Issued by DigiCert Inc, valid until 24 Jan 2027 (84 days)
- HTTP/3
- Not advertised
- Our check
- Answered in 268 ms
Checked from our server in Frankfurt, Germany, 27 h ago, for open.spotify.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from open.spotify.com. Fastest from Milan (98 ms), slowest from Singapore (850 ms). Every location connected through Fastly, Inc. (AS54113), using 4 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 126 ms | 151.101.67.42 |
| ViennaAustria | Up | 124 ms | 151.101.67.42 |
| MilanItaly | Up | 98 ms | 151.101.195.42 |
| ParisFrance | Up | 131 ms | 151.101.195.42 |
| AmsterdamNetherlands | Up | 104 ms | 151.101.195.42 |
| MadridSpain | Up | 128 ms | 151.101.131.42 |
| WarsawPoland | Up | 171 ms | 151.101.3.42 |
| Los AngelesUSA | Up | 175 ms | 151.101.3.42 |
| São PauloBrazil | Up | 262 ms | 151.101.3.42 |
| SingaporeSingapore | Up | 850 ms | 151.101.131.42 |
| TokyoJapan | Up | 119 ms | 151.101.67.42 |
Checked with check-host.net from its servers in these cities 2 days ago, for open.spotify.com. Time is how long each server took to load the page.
Spotify FAQ
Is Spotify down right now?
Why does it say "Spotify can't play this right now"?
Why won't my speaker or TV show up in Spotify Connect?
Why won't my downloaded songs play offline?
Why did my Premium switch back to Free?
Service updates from @Spotify
No posts about problems from @Spotify in the last 14 days. The latest is from .
How we track Spotify
The status on this page comes from user-submitted problem reports for Spotify, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Spotify, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Spotify's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.