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Is Telkom down right now? Live status and outage tracker

No, Telkom is up.

No widespread outage detected. 27 user reports in the last hour is within the normal range.

Live Last spike 49 min ago Updated 4 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 85 flowing 8 slow (elevated) 3 jammed (outage)

User reports, last 24 hours

514 reports in total, counted in 15-minute windows

In the last hour, 27 problem reports came in for Telkom, against about 12 at this time on a usual day. Over the last 24 hours there were 514 reports. Most recent reports were about WiFi (45%) and broadband internet (27%). The last spike in reports was 49 min ago and lasted 21 min. These are user reports from South Africa, where most people report Telkom problems.

NormalClose to the usual level21 h 15 min · 365 reports
ElevatedMore than 1.5 times the usual level2 h · 92 reports
OutageMore than twice the usual level and far above the day's average45 min · 57 reports
Usual levelWhat a usual day sees at that timeAbout 12 an hour now

Reports, last hour

170% on the hour before

Uptime, 24 h

96.88%

45 min of outage

Last outage

15 h ago

Lasted 15 min

Busiest 15 minutes

21 reports, 15 h ago

Last 24 hours

Telkom outages and problems

In the past 24 hours, 514 user reports came in for Telkom. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 96.88% uptime for the day.

The most recent spike big enough to count as an outage was 15 hours ago. The busiest 15-minute window of the day had 21 reports, about 15 hours ago.

Elevated reports

Ended 45 min ago

Lasted 15 min

10peak reports
Elevated reports

Ended 3 h ago

Lasted 15 min

10peak reports
Elevated reports

Ended 4 h ago

Lasted 15 min

10peak reports
Outage

Ended 15 h ago

Lasted 15 min

21peak reports
Outage

Ended 17 h ago

Lasted 30 min

18peak reports

This month

Telkom in October 2026

Problem reports in October (since 28 October): 594

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Telkom.

WiFi45%
Broadband Internet27%
Mobile Internet21%
Mobile Signal5%
Voice calls1%

Share of 175 recent reports that said what was wrong.

World map

Where Telkom problem reports come from

The map shows where recent problem reports for Telkom came from in South Africa. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Outage now
Problems now
Normal

Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.

Map outlines: Natural Earth.

Last 30 days

Telkom problem spikes, last 30 days

Since 28 October, Telkom had 4 outage spikes and 10 periods of elevated reports. The longest lasted 1 h 21 min, on 28 October.

Elevated reports

Thu 29 Oct, 09:09–09:30

Lasted 21 min

11peak reports
Elevated reports

Thu 29 Oct, 08:03–08:18

Lasted 15 min

11peak reports
Elevated reports

Thu 29 Oct, 07:09–07:30

Lasted 21 min

11peak reports
Elevated reports

Thu 29 Oct, 06:13–06:30

Lasted 17 min

10peak reports
Elevated reports

Thu 29 Oct, 05:24–05:39

Lasted 15 min

12peak reports
Elevated reports

Wed 28 Oct, 21:03–21:18

Lasted 15 min

10peak reports
Outage

Wed 28 Oct, 19:24–19:45

Lasted 21 min

21peak reports
Elevated reports

Wed 28 Oct, 18:39–18:54

Lasted 15 min

14peak reports

6 earlier spikes in this period.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

Troubleshooting

How to fix Telkom not working

Telkom is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach telkom.co.za over your own connection, right now. Nothing is sent to us or stored.

Read the Telkom report level
Look at the report level at the top of this page; it counts problem reports in short windows over the past day. The level comes from user reports. If it is above usual, wait and retry; if it sits at the usual level, test your own connection.
Reset the Telkom radio
Turn Airplane Mode on for ten seconds, then off, and restart the phone. If the no-service icon stays, move the SIM to another handset to see whether the line or the phone is the problem.
Check MyTelkom account status
Open MyTelkom and sign in; check the home screen for a suspended line or a fault banner. Clear any block you can from the app, then retry the connection.
Reset Telkom APN or router
On Android, open Settings > Network & internet > Mobile network > Access Point Names, tap the menu, and reset the APN to default. For a home line, power off the router, wait a minute, then power it back on; if the problem stays on one device, forget the Wi-Fi network and join it again.

While Telkom is down: what to use instead

Different mobile network Use a spare SIM or eSIM from another carrier for calls and data while the main mobile connection has problems.
Public Wi-Fi Connect through a workplace or cafe Wi-Fi network when mobile data fails and you need email or a browser.
Another internet provider Use a fixed or mobile connection from a different ISP at home or work when the usual line drops and you need banking or email.
Main website Open the service website in a browser when the app will not load or keeps closing before you can finish a task.

Ranked by peak

Biggest Telkom problems so far

1
Wed 28 Oct 2026, 17:15
OutageLasted 30 min

21reports in 15 min
2
Wed 28 Oct 2026, 19:24
OutageLasted 21 min

21reports in 15 min
3
Wed 28 Oct 2026, 14:30
OutageLasted 1 h 15 min

19reports in 15 min

Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.

Same time

Problems at the same time as Telkom

Since 28 October, all 14 of Telkom's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Telkom's spikes overlapped one of theirs.

During the latest spike

Telkom: Thu 29 Oct, 09:09 to 09:30

14 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Telkom problems

The busiest hour for reports about Telkom is 16:00 to 17:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Telkom goes down

Telkom is a phone and internet provider; households rely on it for calls and home broadband, and small offices rely on it for card machines and cloud tools. An outage interrupts calls or internet access, and that breaks remote work and payments.

Mobile calls and texts often fail first, so your phone shows no service or emergency calls only while mobile data stalls. Home broadband follows: a fibre or DSL router loses sync and the internet light goes red; pages stop loading even though the Wi-Fi signal is strong. Account logins fail too. You may see card payment checks stall because the SMS verification step does not complete, and problems can be regional or partial, with one suburb or one service type hit while another line nearby keeps working; the status at the top counts problem reports in 15-minute windows over the last 24 hours, and this site does not ping or probe the service from multiple locations.

Servers and network

Telkom IP address, servers and network

Checking telkom.co.za from our server…

Questions

Telkom FAQ

Is Telkom down right now?

The status at the top of this page shows whether user problem reports for Telkom are above their usual level, counted in 15-minute windows over the last 24 hours. Switch to another network and try the app or website on a second device. If other sites work, the fault sits on your side; if the same login or connection error follows you, the problem is wider than one device.

Why does the Telkom app log me out before I pay my bill?

The app can drop a session when your connection flaps or the login times out; that is common on unstable Wi-Fi. Update the app and clear its cache. Try the payment again on mobile data. If your bank shows a pending charge, do not pay twice; wait for it to clear.

Why does my Telkom Mobile data fail while calls still work?

Calls and data use different settings. A working call does not prove the data side is healthy. Check your data bundle in the app, toggle airplane mode, test the SIM in another phone, and look at the mobile data switch on the phone. A wrong APN or a depleted bundle will leave calls up while apps cannot reach the internet.

Why does my Telkom fibre connection show no internet when the router lights are on?

Router lights show power and local links. They do not prove the fibre line is passing traffic. Reboot the router and the fibre box, then test with an Ethernet cable. If a second device fails the same way, the fault is likely on the line or your account; if only Wi-Fi drops, move closer and restart the router.

Why does my Telkom bill payment stay pending in the app?

A pending payment often means the app passed the request to your bank, but the bank has not sent a final answer back yet. Check your bank statement before you pay again. A second payment can leave you chasing a refund. If the app still shows pending after the bank clears it, log out and back in, then use the web account to check the bill.

For your site

Put the Telkom status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/telkom/"><img src="https://isitdownrightnow.app/badge/telkom.svg" alt="Telkom status" height="20"></a>

Markdown, for README files

[![Telkom status](https://isitdownrightnow.app/badge/telkom.svg)](https://isitdownrightnow.app/services/telkom/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Telkom

The status on this page comes from user-submitted problem reports for Telkom, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Telkom, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Telkom doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.