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Is Royal Mail down right now? Live status and outage tracker

Partly. Royal Mail has problems for some users.

Users are reporting a partial outage: 18 problem reports in the last hour, more than usual.

Problems Last spike 4 h ago Updated just now Data refreshes every 5 minutes

What you can do

User reports, last 24 hours, 15 minutes a segment: 58 flowing 32 slow (elevated) 6 jammed (outage)

User reports, last 24 hours

907 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 18 problem reports came in for Royal Mail, against about 8 at this time on a usual day. Over the last 24 hours there were 907 reports, most about tracking (42%) and app (27%), from 39 areas led by London and Manchester. The last spike in reports was 4 h ago and lasted 2 h. These are user reports from the UK, where most people report Royal Mail problems.

Reports, last hour

18% on the hour before

Uptime, 24 h

93.75%

1 h 30 min of outage

Last outage

6 h ago

Lasted 6 h 30 min

Busiest 15 minutes

41 reports, 22 h ago

Last 24 hours

Royal Mail outages and problems

In the past 24 hours, 907 user reports came in for Royal Mail. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 93.75% uptime for the day.

The most recent spike big enough to count as an outage was 7 hours ago. The busiest 15-minute window of the day had 41 reports, about 22 hours ago.

Elevated reports

Ended 4 h ago

Lasted 2 h

21peak reports
Outage

Ended 6 h ago

Lasted 6 h 30 min

29peak reports
Outage

Ended 20 h ago

Lasted 1 h 45 min

41peak reports
Elevated reports

Ended 24 h ago

Lasted 15 min

11peak reports

This month

Royal Mail in October 2026

Problem reports in October (since 27 October): 941

Monthly report for October 2026

What people said was wrong in recent problem reports for Royal Mail, as a share of those reports:

42% Tracking
27% App
23% Login
6% Website
1% Checkout

Report map

Where Royal Mail problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 39 areas. The most came from around London, Manchester and Birmingham. Share of recent reports by area, named after its biggest town:

28% London
15% Manchester
8% Birmingham
6% Sheffield
6% Bristol
4% Southampton

From 909 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

Royal Mail problem spikes, last 30 days

Since 27 October, Royal Mail had 2 outage spikes and 4 periods of elevated reports. The longest lasted 6 h 30 min, on 28 October.

Elevated reports

Wed 28 Oct, 16:45–18:45

Lasted 2 h

23peak reports
Outage

Wed 28 Oct, 09:30–16:00

Lasted 6 h 30 min

29peak reports
Elevated reports

Wed 28 Oct, 08:20–08:42

Lasted 22 min

12peak reports
Outage

Wed 28 Oct, 00:15–02:00

Lasted 1 h 45 min

47peak reports
Elevated reports

Tue 27 Oct, 22:13–22:34

Lasted 21 min

11peak reports
Elevated reports

Tue 27 Oct, 21:05–21:23

Lasted 18 min

10peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix Royal Mail not working

When Royal Mail itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

Your browser tries to reach royalmail.com over your own connection, right now. Nothing is sent to us or stored.

Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Royal Mail.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

Same time

Problems at the same time as Royal Mail

Since 27 October, all 6 of Royal Mail's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Royal Mail's spikes overlapped one of theirs.

During the latest spike

Royal Mail: Wed 28 Oct, 16:45 to 18:45

79 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Servers and network

Royal Mail IP address, servers and network

Checking royalmail.com from our server…

For your site

Put the Royal Mail status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/royalmail/"><img src="https://isitdownrightnow.app/badge/royalmail.svg" alt="Royal Mail status" height="20"></a>

Markdown, for README files

[![Royal Mail status](https://isitdownrightnow.app/badge/royalmail.svg)](https://isitdownrightnow.app/services/royalmail/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Royal Mail

The status on this page comes from user-submitted problem reports for Royal Mail, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Royal Mail, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Royal Mail doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.