Is Telus down right now? Live status and outage tracker

Telus outages and problems

In the past 24 hours, 917 user reports came in for Telus. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 93.75% uptime for the day.

The most recent spike big enough to count as an outage was 1 hour ago. The busiest 15-minute window of the day had 80 reports, about 2 hours ago.

• Outage
  Ended 45 min ago

  Lasted 2 h
  80peak reports
• Elevated reports
  Ended 11 h ago

  Lasted 45 min
  21peak reports
• Elevated reports
  Ended 12 h ago

  Lasted 15 min
  17peak reports

Telus in October 2026

Problem reports in October (since 28 October)

924

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Telus.

1. Broadband Internet43%
2. WiFi23%
3. Mobile Internet18%
4. Mobile Signal9%
5. TV5%
6. Texting / SMS2%

Share of 174 recent reports that said what was wrong.

Where Telus problem reports come from

The map shows where recent problem reports for Telus came from in Canada. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

Telus problem spikes, last 30 days

Since 28 October, Telus had 2 outage spikes and 3 periods of elevated reports. The longest lasted 2 h, on 29 October.

• Outage
  Thu 29 Oct, 06:39–08:39

  Lasted 2 h
  90peak reports
• Outage
  Wed 28 Oct, 21:39–22:24

  Lasted 45 min
  24peak reports
• Elevated reports
  Wed 28 Oct, 20:48–21:09

  Lasted 21 min
  19peak reports
• Elevated reports
  Wed 28 Oct, 18:43–19:13

  Lasted 30 min
  17peak reports
• Elevated reports
  Wed 28 Oct, 16:48–17:03

  Lasted 15 min
  16peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

How to fix Telus not working

When Telus itself is having trouble, these steps won't bring it back, but they will rule out anything on your side:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Telus.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Telus is down: what to use instead

• Mobile hotspot If your home internet is out but your phone still has data, turn on its hotspot so a laptop or tablet can stay online.
• Public Wi-Fi Use a trusted network at a library or cafe to send email and load pages when your home connection drops.
• Bank bill payment If the My Telus app or account page will not load and a bill is due, pay through your bank's bill payment screen.
• Phone support Call the support line when chat stalls and you need account help.

Problems at the same time as Telus

Since 28 October, all 5 of Telus's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Telus problems

The busiest hour for reports about Telus is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Telus IP address, servers and network

Service updates from @TELUSSupport

No posts about problems from @TELUSSupport in the last 14 days. The latest is from .