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OpenAI outages and problems
In the past 24 hours, 981 user reports came in for OpenAI. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 27 reports, about 9 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What OpenAI's status page says
Checking status.openai.com…
What people can report about OpenAI
What went wrong
What people said was wrong in recent problem reports for OpenAI worldwide.
Share of 864 recent reports that said what was wrong, from every country listed below.
OpenAI reports around the world
In the last 24 hours, 3,935 problem reports about OpenAI came in from 66 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The US numbers above | Normal | 23 | 1,004 |
| The UK | Normal | 14 | 285 |
| Brazil | Normal | 11 | 307 |
| France | Normal | 6 | 113 |
| Germany | Normal | 5 | 201 |
| Poland | Normal | 5 | 187 |
| Canada | Normal | 5 | 94 |
| The Netherlands | Normal | 3 | 204 |
| India | Normal | 2 | 265 |
| Czechia | Normal | 2 | 22 |
| Bulgaria | Normal | 2 | 12 |
| Denmark | Normal | 2 | 7 |
Each country's status compares its reports with the usual level there. 60 more countries had 1,234 reports in the last 24 hours. Map outlines: Natural Earth.
OpenAI problem spikes, last 30 days
Since 5 October, OpenAI had 15 outage spikes and 33 periods of elevated reports. The longest lasted 3 h 51 min, on 30 October.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: 38 reports
- Tue 6 Oct: 81 reports (outage spike that day)
- Wed 7 Oct: 63 reports
- Thu 8 Oct: 114 reports
- Fri 9 Oct: 136 reports (elevated reports that day)
- Sat 10 Oct: 47 reports
- Sun 11 Oct: 54 reports
- Mon 12 Oct: 111 reports (outage spike that day)
- Tue 13 Oct: 85 reports
- Wed 14 Oct: 73 reports
- Thu 15 Oct: 109 reports (outage spike that day)
- Fri 16 Oct: 48 reports
- Sat 17 Oct: 46 reports
- Sun 18 Oct: 38 reports
- Mon 19 Oct: 129 reports (outage spike that day)
- Tue 20 Oct: 142 reports (elevated reports that day)
- Wed 21 Oct: no data
- Thu 22 Oct: 2 reports
- Fri 23 Oct: 81 reports
- Sat 24 Oct: 28 reports
- Sun 25 Oct: 27 reports
- Mon 26 Oct: 112 reports (outage spike that day)
- Tue 27 Oct: 234 reports (outage spike that day)
- Wed 28 Oct: 516 reports (outage spike that day)
- Thu 29 Oct: 2,185 reports (outage spike that day)
- Fri 30 Oct: 1,757 reports (outage spike that day)
- Sat 31 Oct: 985 reports (elevated reports that day)
- Sun 1 Nov: no data
-
Elevated reports
Sat 31 Oct, 08:38–08:57Lasted 19 min13peak reports
-
Elevated reports
Sat 31 Oct, 06:14–06:29Lasted 15 min18peak reports
-
Outage
Fri 30 Oct, 22:52–23:58Lasted 1 h 5 min55peak reports
-
Elevated reports
Fri 30 Oct, 20:58–21:15Lasted 18 min37peak reports
-
Elevated reports
Fri 30 Oct, 20:10–20:29Lasted 19 min45peak reports
-
Elevated reports
Fri 30 Oct, 18:18–18:38Lasted 20 min45peak reports
-
Elevated reports
Fri 30 Oct, 01:46–05:38Lasted 3 h 51 min36peak reports
-
Elevated reports
Fri 30 Oct, 00:30–01:12Lasted 42 min30peak reports
40 earlier spikes in this period.
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- The US6,145
- Brazil1,447
- The UK1,302
- Mexico1,266
- Germany1,050
- The Netherlands1,041
- Poland847
- Italy674
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services
How to fix OpenAI not working
OpenAI is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Reload ChatGPT
Press Ctrl+R on Windows or Cmd+R on Mac to force a fresh page load. On mobile, close the app from the app switcher and open it again. If a single chat stalls, start a new chat from the sidebar instead of waiting on the old one.
Check OpenAI's status page
Open the official status page and look for an active incident. If the page lists nothing, open the help centre and find the article that matches the error you see. A quiet status page rules out a broad outage, though your account or network can still be the problem.
Sign out of the app
In the web app, click your profile icon at the bottom left and choose Log out. On mobile, open Settings and use the log out option. Signing back in refreshes your session and clears errors like 'Something went wrong' that follow you across chats.
Switch networks for ChatGPT
Turn off any VPN or proxy, then switch from Wi-Fi to a mobile connection. Your router or firewall is likely blocking the app if the new connection loads fine. Restart your router only after you confirm the second connection works.
Common OpenAI error messages
What each message means and what to try. The wording can differ a little between app versions.
-
Something went wrong. If this issue persists please contact us through our help center at help.openai.com.
- Means
- The app could not complete your request because of a server or network problem on its side.
- Fix
- Wait a bit and reload the page or start a new chat. If the same message keeps appearing, check the official status page for an outage and use the help center if you remain blocked.
-
We're experiencing exceptionally high demand. Please hang tight as we work on scaling our systems.
- Means
- Too many people are using the service, so it is slow or refusing requests.
- Fix
- Wait a few minutes and try again. If the message stays, check the official status page before you retry a long prompt.
While OpenAI is down: what to use instead
- Claude by Anthropic Claude handles drafting and code questions well, so you can paste your prompt there and keep working while ChatGPT is unavailable.
- Google Gemini If your work already lives in Gmail and Google Docs, Gemini is the closest swap.
- Azure OpenAI Service Developers who already have an Azure deployment can route API calls there, because it runs the same GPT models on Microsoft's servers and sometimes keeps answering when the main API returns errors.
- Web version in a browser When the desktop or phone app hangs on loading, open the web version, since one client can break while the other still lets you sign in.
Fix OpenAI on Windows, Mac, Android and iPhone
OpenAI on Windows
- Fix
- Clear your web browser's cache and cookies, or try accessing OpenAI in an incognito window. Disabling active browser extensions or VPNs can also resolve connection issues.
- Check
- Attempt to load the OpenAI status page or try accessing the site from a different web browser. If you get connection timeout errors, the service may be down.
ping openai.comTest whether OpenAI's servers replynslookup openai.comCheck that OpenAI's DNS resolvestracert openai.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadOpenAI on Mac
- Fix
- Restart the official OpenAI macOS app or clear your browser cache if accessing it via the web. Ensure the app is updated to the latest version and your VPN is disabled.
- Check
- Check if the OpenAI desktop app displays connection errors or fails to retrieve your chat history. You can also try accessing the service via Safari to check if the issue is app-specific.
ping -c 4 openai.comTest whether OpenAI's servers replynslookup openai.comCheck that OpenAI's DNS resolvestraceroute openai.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadOpenAI on Android
- Fix
- Clear the OpenAI app cache in your device settings or update the app through the Google Play Store. Reinstalling the app or switching from Wi-Fi to mobile data can also fix connection issues.
- Check
- Open the OpenAI app and check if it prompts you with connection errors or fails to send messages. You can also try loading the OpenAI website on a mobile browser to verify.
OpenAI on iPhone and iPad
- Fix
- Update the OpenAI app via the Apple App Store, or reinstall it if it continues to crash. Ensure that cellular data is enabled for the app in your iOS settings and disable any active VPNs.
- Check
- Look for persistent loading indicators or connection timeout alerts within the OpenAI iOS app. If other apps work fine but OpenAI does not, the service is likely experiencing an outage.
Biggest OpenAI problems so far
-
1
OutageLasted 3 h 6 min180reports in 15 min
-
2
OutageLasted 3 h 26 min57reports in 15 min
-
3
OutageLasted 1 h 5 min55reports in 15 min
Ranked by the most problem reports in one 15-minute window. Our archive started on 5 October 2026, so earlier problems are not counted. Times are Central European time.
Problems at the same time as OpenAI
Since 5 October, 42 of OpenAI's 48 spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- Archive of Our Own27 times
- ESPN Fantasy Football26 times
- Sunrise21 times
- ADP20 times
- Starbucks16 times
- TalkTalk16 times
How many of OpenAI's spikes overlapped one of theirs.
During the latest spike
OpenAI: Sat 31 Oct, 08:38 to 08:57
- Archive of Our Own, outage,29 Oct 07:55 to 1 Nov 00:04
- YouTube, outage,00:49 to 1 Nov 00:04
- HargreavesLansdown, outage,05:35 to 12:05
- Workday, outage,07:05 to 08:50
- Southwest Airlines, outage,08:19 to 08:49
- HInge, outage,08:34 to 08:49
- Unifi, outage,08:49 to 09:59
- The Co-operative Bank, outage,08:53 to 09:14
1 more service. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report OpenAI problems
The busiest hour for reports about OpenAI is 15:00 to 16:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 9.7 reports on an average day
- 01:00 to 02:00: 12 reports on an average day
- 02:00 to 03:00: 8.7 reports on an average day
- 03:00 to 04:00: 2.3 reports on an average day
- 04:00 to 05:00: 2.1 reports on an average day
- 05:00 to 06:00: 2.2 reports on an average day
- 06:00 to 07:00: 3.7 reports on an average day
- 07:00 to 08:00: 3.8 reports on an average day
- 08:00 to 09:00: 5 reports on an average day
- 09:00 to 10:00: 6.7 reports on an average day
- 10:00 to 11:00: 5.7 reports on an average day
- 11:00 to 12:00: 5.5 reports on an average day
- 12:00 to 13:00: 6.2 reports on an average day
- 13:00 to 14:00: 9.5 reports on an average day
- 14:00 to 15:00: 15 reports on an average day
- 15:00 to 16:00: 20 reports on an average day
- 16:00 to 17:00: 16 reports on an average day
- 17:00 to 18:00: 15 reports on an average day
- 18:00 to 19:00: 15 reports on an average day
- 19:00 to 20:00: 15 reports on an average day
- 20:00 to 21:00: 17 reports on an average day
- 21:00 to 22:00: 12 reports on an average day
- 22:00 to 23:00: 13 reports on an average day
- 23:00 to 00:00: 7.4 reports on an average day
By day of the week
- Monday: 94 reports on an average Monday
- Tuesday: 106 reports on an average Tuesday
- Wednesday: 210 reports on an average Wednesday
- Thursday: 572 reports on an average Thursday
- Friday: 352 reports on an average Friday
- Saturday: 273 reports on an average Saturday
- Sunday: 39 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 23 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when OpenAI goes down
OpenAI makes ChatGPT and the API that developers build on. Writers, students, support teams, and software companies depend on it for everyday answers, code help, automated workflows, and customer support, so an outage interrupts conversations, uploads, image generation, and live API calls.
Outages rarely hit everything. Chat may stop sending and replies may stall halfway, so you might see a capacity message or a generic something went wrong notice while the page itself loads. Uploads and image generation can fail before plain text chat does, and API calls can time out or return errors even when the web app works for some people. Trouble is often partial: one region or one feature goes down while the rest stays up, so check the official status page and help centre before assuming a full outage.
OpenAI IP address, servers and network
- IPv4 addresses
- 104.18.33.45
Show all 2
- 172.64.154.211
- IPv6
- Not offered
- Network
- AS13335 · Cloudflare, Inc., registered in the United States
- Served through
- Cloudflare · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Microsoft Azure DNS
- HTTPS certificate
- Issued by Google Trust Services, valid until 15 Dec 2026 (44 days)
- HTTP/3
- Supported
- Our check
- Answered in 45 ms (it turned away our automated check, which is common)
Checked from our server in Frankfurt, Germany, 33 h ago, for openai.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from openai.com. Fastest from Milan (74 ms), slowest from Warsaw (168 ms). Every location connected through Cloudflare, Inc. (AS13335), using 2 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 79 ms | 104.18.33.45 |
| ViennaAustria | Up | 100 ms | 172.64.154.211 |
| MilanItaly | Up | 74 ms | 104.18.33.45 |
| ParisFrance | Up | 111 ms | 104.18.33.45 |
| AmsterdamNetherlands | Up | 87 ms | 172.64.154.211 |
| MadridSpain | Up | 83 ms | 104.18.33.45 |
| WarsawPoland | Up | 168 ms | 104.18.33.45 |
| Los AngelesUSA | Up | 92 ms | 104.18.33.45 |
| São PauloBrazil | Up | 81 ms | 172.64.154.211 |
| SingaporeSingapore | Up | 77 ms | 172.64.154.211 |
| TokyoJapan | Up | 84 ms | 104.18.33.45 |
Checked with check-host.net from its servers in these cities 33 h ago, for openai.com. Time is how long each server took to load the page.
OpenAI FAQ
Is OpenAI down right now?
Why does ChatGPT say it is at capacity?
Why can't I log in to my OpenAI account even though my password is correct?
Why does the API return a rate limit or quota error when I have credit?
Why was my ChatGPT Plus payment declined?
Service updates from @OpenAI
No posts about problems from @OpenAI in the last 14 days. The latest is from .
How we track OpenAI
The status on this page comes from user-submitted problem reports for OpenAI, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for OpenAI, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from OpenAI's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.