Die technische Störung im Bahnhof ZUG konnte behoben werden! Es ist noch mit Verspätung und vereinzelten Zugsausfällen zu rechnen. Wir entschuldigen uns bei allen betroffenen Reisenden für die Unannehmlichkeiten. #railinfo
Last 24 hours
SBB outages and problems
In the past 24 hours, 8 user reports came in for SBB. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 2 reports, about 8 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
No problems detected in the last 24 hoursReports for SBB stayed at their usual level the whole time.
Report categories
What people can report about SBB
What went wrong
What people said was wrong in recent problem reports for SBB.
Share of 2 recent reports that said what was wrong.
Last 30 days
SBB problem spikes, last 30 days
Since 5 October, SBB had 1 outage spike.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: 17 reports
- Tue 6 Oct: 50 reports
- Wed 7 Oct: 14 reports
- Thu 8 Oct: 9 reports
- Fri 9 Oct: 21 reports
- Sat 10 Oct: 11 reports
- Sun 11 Oct: 12 reports
- Mon 12 Oct: 46 reports
- Tue 13 Oct: 194 reports (outage spike that day)
- Wed 14 Oct: 52 reports
- Thu 15 Oct: 13 reports
- Fri 16 Oct: 7 reports
- Sat 17 Oct: 26 reports
- Sun 18 Oct: 20 reports
- Mon 19 Oct: 13 reports
- Tue 20 Oct: 17 reports
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 56 reports
- Sat 24 Oct: 49 reports
- Sun 25 Oct: 22 reports
- Mon 26 Oct: 12 reports
- Tue 27 Oct: 19 reports
- Wed 28 Oct: 40 reports
- Thu 29 Oct: 15 reports
- Fri 30 Oct: 14 reports
- Sat 31 Oct: 8 reports
- Sun 1 Nov: no data
-
Outage
Tue 13 Oct, 16:01–17:14Lasted 1 h 13 min30peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services
Troubleshooting
How to fix SBB not working
SBB is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach sbb.ch over your own connection, right now. Nothing is sent to us or stored.
Toggle Airplane Mode
Open Control Center on iPhone or Quick Settings on Android, turn Airplane Mode on, wait a few seconds, then turn it off and reopen the app. This drops and reacquires your mobile or Wi-Fi link, which clears a stale connection to the timetable or ticket servers.
Check the official rail page
Open the official status page in a browser to see whether rail traffic information loads while the app does not; if it loads, the trouble sits with your phone or account rather than the network. The help centre covers login and ticket guidance when the app keeps failing after the page loads.
Update and sign in again
In the App Store or Google Play, check for an update, install it, then sign out of your account inside the app and sign back in. A stale session or an old app build can block timetable searches and saved tickets while other parts of the service still work.
Reinstall the SBB app
Delete the app from your phone and download it again from the App Store or Google Play; then sign in with your usual credentials. This clears local timetable data and cached login files, so it fixes the cases where a bad install survives restarts and updates.
While SBB is down: what to use instead
- The website in a browser If the SBB Mobile app hangs on loading or won't let you log in, the timetable and ticket shop on sbb.ch often still work from your phone's browser.
- Station ticket machines The red machines take cards.
- FAIRTIQ This separate app lets you check in and out on public transport across Switzerland, so you can still travel with a valid ticket when buying one in the official app fails.
- Staffed ticket counter At larger stations you can buy a ticket at the counter and ask staff about delays while the online channels are unreliable.
Your device
Fix SBB on Windows, Mac, Android and iPhone
SBB on Windows
- Fix
- Clear your browser's cache and cookies, or try accessing the SBB website using a different browser like Edge or Chrome. Disabling active VPNs or ad-blockers can also resolve loading issues on sbb.ch.
- Check
- To check if SBB is down on Windows, try opening sbb.ch in an Incognito window to see if it loads. You can also check SBB's official social media channels for system-wide IT maintenance announcements.
Command Prompt
ping sbb.chTest whether SBB's servers replynslookup sbb.chCheck that SBB's DNS resolvestracert sbb.chTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadSBB on Mac
- Fix
- Force refresh the SBB website in Safari by pressing Command+Option+R, or clear your browser's history and website data. If you are using iCloud Private Relay, try temporarily disabling it to restore your connection to SBB.
- Check
- Verify if SBB is down on macOS by checking if sbb.ch fails to load across multiple browsers like Safari and Chrome. You can also run a network diagnostics test to ensure your Mac has a stable internet connection.
Terminal
ping -c 4 sbb.chTest whether SBB's servers replynslookup sbb.chCheck that SBB's DNS resolvestraceroute sbb.chTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadSBB on Android
- Fix
- Clear the SBB Mobile app cache in your Android settings under Apps, or check the Google Play Store for any pending updates. If the app still fails to load timetables, try reinstalling it and ensuring your system time is set to automatic.
- Check
- Open the SBB Mobile app to see if it displays a connection error, or check if the mobile website loads in your browser. You can also look at recent reviews on the Google Play Store to see if other Android users are reporting issues.
SBB on iPhone and iPad
- Fix
- Force close the SBB Mobile app and relaunch it, or check the App Store to ensure you are running the latest version. Reinstalling the app or switching from Wi-Fi to cellular data can also fix persistent connection issues.
- Check
- Check if SBB is down on iOS by opening the SBB Mobile app and verifying if your SwissPass login or timetable search fails. You can also check the App Store for outage reports or test sbb.ch in Safari.
Same time
Problems at the same time as SBB
Since 5 October, SBB's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
SBB: Tue 13 Oct, 16:01 to 17:14
Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
Busiest times
When people report SBB problems
The busiest hour for reports about SBB is 08:00 to 09:00 Central European time, and the busiest day is Tuesday.
By hour of the day
- 00:00 to 01:00: 0.37 reports on an average day
- 01:00 to 02:00: 0.16 reports on an average day
- 02:00 to 03:00: 0.2 reports on an average day
- 03:00 to 04:00: 0.04 reports on an average day
- 04:00 to 05:00: 0.11 reports on an average day
- 05:00 to 06:00: 0.17 reports on an average day
- 06:00 to 07:00: 1.1 reports on an average day
- 07:00 to 08:00: 1.7 reports on an average day
- 08:00 to 09:00: 2.4 reports on an average day
- 09:00 to 10:00: 1.7 reports on an average day
- 10:00 to 11:00: 1.2 reports on an average day
- 11:00 to 12:00: 1.3 reports on an average day
- 12:00 to 13:00: 1.7 reports on an average day
- 13:00 to 14:00: 1.1 reports on an average day
- 14:00 to 15:00: 1.7 reports on an average day
- 15:00 to 16:00: 1.4 reports on an average day
- 16:00 to 17:00: 1.9 reports on an average day
- 17:00 to 18:00: 1.8 reports on an average day
- 18:00 to 19:00: 1.5 reports on an average day
- 19:00 to 20:00: 1.3 reports on an average day
- 20:00 to 21:00: 1.2 reports on an average day
- 21:00 to 22:00: 2.3 reports on an average day
- 22:00 to 23:00: 1 report on an average day
- 23:00 to 00:00: 0.81 reports on an average day
By day of the week
- Monday: 26 reports on an average Monday
- Tuesday: 55 reports on an average Tuesday
- Wednesday: 35 reports on an average Wednesday
- Thursday: 12 reports on an average Thursday
- Friday: 24 reports on an average Friday
- Saturday: 24 reports on an average Saturday
- Sunday: 18 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 24 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
About
What happens when SBB goes down
SBB is Switzerland's national railway, and commuters and travelers across the country depend on it for regional and long-distance trains, station information, and ticket sales. An outage can stop you from checking the timetable, buying a ticket, showing a ticket, and seeing platform updates.
During an outage, the app and website can fail to load live departures and platform numbers, so a timetable search returns nothing useful. Ticket buying and login break first. Those parts need account and payment systems, and they can fail before the timetable does. You may still open a saved ticket, but delays and track changes stop updating, and problems tend to hit specific routes or app versions rather than the whole network.
Servers and network
SBB IP address, servers and network
- IPv4 addresses
- 13.226.244.61
Show all 4
- 13.226.244.71
- 13.226.244.79
- 13.226.244.89
- IPv6 addresses
- 2600:9000:2013:1800:2:5597:5ac0:93a1
Show all 8
- 2600:9000:2013:4a00:2:5597:5ac0:93a1
- 2600:9000:2013:6200:2:5597:5ac0:93a1
- 2600:9000:2013:7000:2:5597:5ac0:93a1
- 2600:9000:2013:7c00:2:5597:5ac0:93a1
- 2600:9000:2013:800:2:5597:5ac0:93a1
- 2600:9000:2013:c400:2:5597:5ac0:93a1
- 2600:9000:2013:d400:2:5597:5ac0:93a1
- Network
- AS16509 · Amazon.com, Inc., registered in the United States
- Served through
- Amazon CloudFront · our check was answered by its Frankfurt (FRA) data centre
- DNS hosted by
- Amazon Route 53
- HTTPS certificate
- Issued by SwissSign AG, valid until 27 Jan 2027 (87 days)
- HTTP/3
- Supported
- Our check
- Answered in 587 ms
Checked from our server in Frankfurt, Germany, 2 days ago, for www.sbb.ch. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.
Questions
SBB FAQ
Is SBB down right now?
The status at the top of this page shows whether reports are above their usual level, counted in 15-minute windows over the last 24 hours. This site does not ping, probe, or monitor SBB itself, so a quiet reading can still mean the problem is on your side. Check the official status page for rail traffic information, then try another network: switch from Wi-Fi to mobile data or the reverse. If the app fails the same way on a second device, sign out and back in, and use the help centre if your account or ticket is the blocker.
Why does the SBB Mobile app show my ticket but the QR code will not load?
A ticket that opens once but fails to show its QR code points to a local data or login issue, because the app needs to refresh the ticket from your account. Turn off Wi-Fi and load the ticket on mobile data, or open the app again before you board. If the QR code still stays blank, sign out and back in, then contact SBB through the help centre.
Why does the SBB app say no connection found for a route that normally works?
That message often points to a timetable update or a temporary block on the route, so the app can still open while the connection itself is missing. Check the official status page for rail traffic information and compare the same route on the website. If the website shows the connection, force close the app and clear its cache on Android or reinstall it on iOS. A regional outage can also hide a route until the next data refresh, so wait a few minutes before you buy a new ticket.
Why does my SBB payment fail when my card works elsewhere?
A failed payment in the app can come from a mismatch between your billing address and the card issuer, or from a bank block on online transit charges. Try another card or payment method in the app, then check that your SBB account has a confirmed email address. If the same card fails on the website too, call your bank before you retry, because repeated attempts can trigger a temporary lock. The help centre can tell you which payment methods your account can use.
Why does the SBB app log me out every time I switch from Wi-Fi to mobile data?
The app ties your session to a login token, and a network change can make that token look stale, so it asks you to sign in again. Check whether your phone has battery saver or data restrictions set for the app, since both can cut the connection during a handoff. Open the help centre for SwissPass login steps, then sign out and back in on a stable connection. If the logout happens on one device only, remove the app and install it again from the official store.
On X
Past updates from @RailService
No posts about problems from @RailService in the last 14 days. The latest is from .
UPDATE 2 Störungsende Liestal: Alle Züge rollen wieder 😀 und der Bahnhof Liestal kann wieder uneingeschränkt angefahren werden. Grund für den Unterbruch war Baustellenmaterial welches gefährlich nahe an der Fahrleitung war. Wir wünschen alle Reisenden eine gute Fahrt 🚆
🚆 UPDATE Unterbruch Liestal: Gute Nachrichten! Die Störungsbehebung schreitet rasch voran. Die Strecke kann nun wieder eingeschränkt befahren werden und wird voraussichtlich um 08:15 Uhr vollumfänglich geöffnet 🚆
For your site
Put the SBB status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
HTML
<a href="https://isitdownrightnow.app/services/sbb/"><img src="https://isitdownrightnow.app/badge/sbb.svg" alt="SBB status" height="20"></a>Markdown, for README files
[](https://isitdownrightnow.app/services/sbb/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track SBB
The status on this page comes from user-submitted problem reports for SBB, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for SBB, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from SBB's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.