Is Thames Water down right now? Live status and outage tracker

Thames Water outages and problems

User reports, last 24 hours

108 reports in total, counted in 15-minute windows

No problem reports came in for Thames Water in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 108 reports. Most recent reports were about water (100%). The last spike in reports was 20 h ago and lasted 15 min. These are user reports from the UK, where most people report Thames Water problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level24 h · 108 reports
• ElevatedMore than 1.5 times the usual levelNone in this chart
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

0

Quiet

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

7

7 reports, 20 h ago

In the past 24 hours, 108 user reports came in for Thames Water. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 7 reports, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Thames Water in November 2026

Problem reports in November (since 9 November)

312

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Thames Water.

1. Water100%

Share of 16 recent reports that said what was wrong.

Where Thames Water problem reports come from

The map shows where recent problem reports for Thames Water came from in the UK. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

Thames Water problem spikes, last 30 days

Since 9 November, Thames Water had 2 outage spikes and 1 period of elevated reports. The longest lasted 39 min, on 10 November.

• Elevated reports
  Wed 11 Nov, 08:05–08:20

  Lasted 15 min
  10peak reports
• Outage
  Tue 10 Nov, 18:47–19:27

  Lasted 39 min
  15peak reports
• Outage
  Tue 10 Nov, 17:52–18:16

  Lasted 24 min
  13peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services

How to fix Thames Water not working

Thames Water is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Try Thames Water in a private window

   Press Ctrl+Shift+N in Chrome or Command+Shift+N on a Mac, then load the Thames Water website again. If it works there, clear cookies and site data for the site in your normal browser; if it fails there too, move on.

2. Load Thames Water over mobile data

   Turn off Wi-Fi in your phone's quick settings and load the site again over mobile data. A router or VPN can block one device while the service works elsewhere; if the page loads, restart your router or turn off the VPN and retry.

3. Clear Thames Water site data

   In Chrome on desktop, open Settings, then Privacy and security, then Third-party cookies, and allow the site if you block cookies by default. Then open Settings, Privacy and security, Site settings, All sites, select the Thames Water entry, and click Delete.

4. Try another browser for Thames Water

   Load the service in another browser on the same device, or open it on a second phone or laptop. If sign-in fails only on your account, use the password reset on the sign-in screen; if the page fails everywhere, update the browser and turn off content blockers for the site.

While Thames Water is down: what to use instead

• Thames Water phone line If the website or app will not load, call the customer line to report a leak, no water, or an account problem.
• Thames Water website When the app crashes or will not sign in, use the website in a browser for account checks and payments.
• Bank bill payment If the payment screen fails, pay from your bank using the details on your bill and keep the receipt.
• Bottled water If your taps are dry, buy bottled water for drinking and cooking until the supply returns.

Problems at the same time as Thames Water

Since 9 November, all 3 of Thames Water's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Thames Water problems

The busiest hour for reports about Thames Water is 18:00 to 19:00 Central European time, and the busiest day is Tuesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 36 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

What happens when Thames Water goes down

Thames Water IP address, servers and network

Thames Water FAQ