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Is Optimum / Cablevision down right now? Live status and outage tracker

No, Optimum / Cablevision is up.

No widespread outage detected. 27 user reports in the last hour is within the normal range.

Live Last spike 1 h ago Updated just now Data refreshes every 5 minutes

Not working for you? Help centre

User reports, last 24 hours, 15 minutes a segment: 92 flowing 4 slow (elevated) 0 jammed (outage)

User reports, last 24 hours

606 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 27 problem reports came in for Optimum / Cablevision, against about 31 at this time on a usual day. Over the last 24 hours there were 606 reports, most about wifi (52%) and broadband internet (38%), from 63 areas led by New York City, NY and Dallas, TX. The last spike in reports was 1 h ago and lasted 15 min. These are user reports from the US, where most people report Optimum / Cablevision problems.

Reports, last hour

13% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

18 reports, 15 h ago

Last 24 hours

Optimum / Cablevision outages and problems

In the past 24 hours, 606 user reports came in for Optimum / Cablevision. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 18 reports, about 15 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

Elevated reports

Ended 14 h ago

Lasted 1 h 30 min

18peak reports

This month

Optimum / Cablevision in October 2026

Problem reports in October (since 27 October): 627

Monthly report for October 2026

What people said was wrong in recent problem reports for Optimum / Cablevision, as a share of those reports:

52% WiFi
38% Broadband Internet
8% Fixed Wireless Internet
3% Billing

Report map

Where Optimum / Cablevision problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 63 areas. The most came from around New York City, NY, Dallas, TX and Houston, TX. Share of recent reports by area, named after its biggest town:

44% New York City, NY
6% Dallas, TX
4% Houston, TX
3% Austin, TX
2% College Station, TX
2% Bridgeport, CT

From 578 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

Optimum / Cablevision problem spikes, last 30 days

Since 27 October, Optimum / Cablevision had 1 outage spike and 3 periods of elevated reports. The longest lasted 1 h 35 min, on 28 October.

Elevated reports

Wed 28 Oct, 19:26–19:41

Lasted 15 min

16peak reports
Elevated reports

Wed 28 Oct, 15:29–15:49

Lasted 20 min

17peak reports
Elevated reports

Wed 28 Oct, 08:14–08:31

Lasted 18 min

10peak reports
Outage

Wed 28 Oct, 06:03–07:38

Lasted 1 h 35 min

22peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix Optimum / Cablevision not working

Optimum / Cablevision is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach optimum.com over your own connection, right now. Nothing is sent to us or stored.

Test on cellular data
Open the same page or app on a phone using cellular data. Then try it again on a laptop tied to your home Wi-Fi; if the cellular test works and the home test fails, the problem sits inside your network or the device. That split tells you where to look.
Restart your Optimum gateway
Unplug the power cord from the Optimum modem or gateway, wait 30 seconds, then plug it back in. If you have a separate router, unplug that too and power the modem first; give both a few minutes to come back.
Forget and rejoin your Wi-Fi
Open the Wi-Fi settings on the device that fails, then forget the network and join it again using the name and password printed on the router sticker. If the device still fails while a wired laptop works, the Wi-Fi radio or the device is the likely cause.
Ask support for an area check
No official status page is known, so use the help centre at http://optimum.custhelp.com/app/ask to ask for an area check and a technician visit if the service fails on every device. Tell them what you tried: the cellular test, the power restart, the Wi-Fi rejoin, and the wired check.

While Optimum / Cablevision is down: what to use instead

Mobile hotspot Use a mobile hotspot to get online through cellular data while the home connection is out.
Public Wi-Fi A library or cafe Wi-Fi works for account checks when your phone signal is weak.
Over-the-air antenna Switch the TV to an over-the-air antenna if the cable box has no signal; local channels should come in without the service.
Optimum help centre Open the Optimum help centre in a browser to check your account or ask for a repair if the app or phone line is not working.

Same time

Problems at the same time as Optimum / Cablevision

Since 27 October, all 4 of Optimum / Cablevision's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Optimum / Cablevision's spikes overlapped one of theirs.

During the latest spike

Optimum / Cablevision: Wed 28 Oct, 19:26 to 19:41

27 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Optimum / Cablevision problems

The busiest hour for reports about Optimum / Cablevision is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Optimum / Cablevision goes down

Optimum / Cablevision is a cable provider that sells home internet and TV service, often with phone attached, to households and small businesses in parts of the Northeast. An outage cuts the link your streaming and remote work need; a home phone line can go dead too.

Your Wi-Fi may show connected, but pages stall and video calls drop first. On TV, channels freeze or go black, and On Demand or the Optimum app may fail to load. Home phone lines can go silent at the same time. Failures often hit a neighborhood or one part of the bundle while the rest of the account works; a regional cut can take down every service.

Servers and network

Optimum / Cablevision IP address, servers and network

Checking optimum.com from our server…

Questions

Optimum / Cablevision FAQ

Is Optimum / Cablevision down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. Check your side first. Restart the router and modem, try another device on the same Wi-Fi, then test a phone on cellular data; if the phone works while home devices fail, the issue is likely local, and if every device fails, the service may be involved.

Why does the Optimum app keep signing me out?

The app can sign you out after a password change or a long stretch away. Sign in again, then force-close and reopen the app; if the sign-out repeats on one phone, clear its cache or reinstall it. The help centre can check account locks if the login still loops.

Why is my Optimum TV box showing a black screen or no signal?

A black screen or no signal usually means the box lost its connection to the TV, the router, the modem, or the service. Check the HDMI cable and the TV input setting. If the box has a front-panel light but no picture, unplug it for 30 seconds, then plug it back in; when one box fails and others work, the problem is likely that box or its cabling.

Why can't I sign in to my Optimum account or pay my bill?

A login loop or a bill page that will not load often comes from a stale browser session, an account lock, a saved password that no longer matches, or a browser extension blocking the form. Open a private window and reset the password. Retry the payment once; if the page still fails, the help centre can check the account status, and a duplicate charge can be slow to reverse if you keep submitting.

Why does Optimum WiFi keep dropping on my phone?

Optimum WiFi hotspots can fail to connect when the phone holds an old network profile, a crowded hotspot, a weak signal, or a phone that keeps switching between Wi-Fi and cellular. Forget the network and sign in again through the captive portal. Test with Wi-Fi off to see whether cellular data holds; if only one app drops, the app is the likely cause, and if every app drops on the same phone, reset the phone's network settings.

For your site

Put the Optimum / Cablevision status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

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Markdown, for README files

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How we track Optimum / Cablevision

The status on this page comes from user-submitted problem reports for Optimum / Cablevision, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Optimum / Cablevision, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Optimum / Cablevision doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.