Home
Services
Metronet

Metronet metronet.com

Is Metronet down right now? Live status and outage tracker

No, Metronet is up.

No widespread outage detected. 13 user reports in the last hour is within the normal range.

Live Last spike 12 h ago Updated 2 min ago Data refreshes every 5 minutes

Not working for you?

User reports, last 24 hours, 15 minutes a segment: 90 flowing 4 slow (elevated) 2 jammed (outage)

User reports, last 24 hours

479 reports in total, counted in 15-minute windows

Normal
Elevated
Outage
Usual level

In the last hour, 13 problem reports came in for Metronet, against about 16 at this time on a usual day. Over the last 24 hours there were 479 reports, most about broadband internet (50%) and wifi (44%), from 43 areas led by Davenport, IA and Chicago, IL. The last spike in reports was 12 h ago and lasted 20 min. These are user reports from the US, where most people report Metronet problems.

Reports, last hour

18% on the hour before

Uptime, 24 h

97.92%

30 min of outage

Last outage

19 h ago

Lasted 45 min

Busiest 15 minutes

106

106 reports, 20 h ago

Last 24 hours

Metronet outages and problems

In the past 24 hours, 479 user reports came in for Metronet. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 97.92% uptime for the day.

The most recent spike big enough to count as an outage was 19 hours ago. The busiest 15-minute window of the day had 106 reports, about 20 hours ago.

Elevated reports

Ended 12 h ago

Lasted 15 min

10peak reports
Outage

Ended 19 h ago

Lasted 45 min

63peak reports
Outage

Ended 20 h ago

Lasted 30 min

106peak reports

This month

Metronet in October 2026

Problem reports in October (since 27 October): 486

Monthly report for October 2026

What people said was wrong in recent problem reports for Metronet, as a share of those reports:

50% Broadband Internet
44% WiFi
4% Fixed Wireless Internet
1% Billing

Report map

Where Metronet problem reports come from

Each dot is a group of recent reports; bigger dots, more reports.

Recent reports came from 43 areas. The most came from around Davenport, IA, Chicago, IL and Milwaukee, WI. Share of recent reports by area, named after its biggest town:

26% Davenport, IA
10% Chicago, IL
9% Milwaukee, WI
9% Minneapolis, MN
7% Indianapolis, IN
4% Des Moines, IA

From 469 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.

Last 30 days

Metronet problem spikes, last 30 days

Since 27 October, Metronet had 2 outage spikes and 1 period of elevated reports. The longest lasted 45 min, on 28 October.

Elevated reports

Wed 28 Oct, 09:18–09:38

Lasted 20 min

10peak reports
Outage

Wed 28 Oct, 01:38–02:23

Lasted 45 min

69peak reports
Outage

Wed 28 Oct, 00:38–01:08

Lasted 30 min

115peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services

Troubleshooting

How to fix Metronet not working

Metronet is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach metronet.com over your own connection, right now. Nothing is sent to us or stored.

Check Metronet reports
Read the top status. It counts user problem reports in 15-minute windows over the last 24 hours and shows whether they are above their usual level; the page does not ping, probe, poll, or monitor the service.
Restart the router
Unplug the router's power cable, wait 30 seconds, then plug it back in. Give the lights 2 to 3 minutes to settle before you test a device, because a router that powers on but never brings up its internet light needs a different check.
Rejoin the Wi-Fi network
On a phone, open Settings > Wi-Fi, tap the info button next to the network name, then Forget This Network and join it again. On Windows, go to Settings > Network & internet > Wi-Fi > Manage known networks, select the network, choose Forget, then reconnect.
Test a wired connection
Connect a laptop to the router with an Ethernet cable and turn off Wi-Fi so traffic uses the cable. If the wired link works, your Wi-Fi setup or device is the problem; if it fails too, the service or router is the place to look next.

While Metronet is down: what to use instead

Mobile hotspot Turn on your phone's hotspot and connect a laptop when you need a working connection for email and banking.
Public Wi-Fi Use a library or cafe network if you must send a file or check an account while the home connection is out.
Cellular data Switch to cellular data for maps and messages.
Support phone line Call the provider from a mobile phone if the account page will not load, and ask for an outage update.

Same time

Problems at the same time as Metronet

Since 27 October, all 3 of Metronet's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of Metronet's spikes overlapped one of theirs.

During the latest spike

Metronet: Wed 28 Oct, 09:18 to 09:38

12 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report Metronet problems

The busiest hour for reports about Metronet is 01:00 to 02:00 Central European time, and the busiest day is Wednesday.

By hour of the day

By day of the week

Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when Metronet goes down

Metronet is a home internet provider. Households, remote workers, students and small offices rely on it for browsing, streaming, video calls and connected devices, so an outage leaves you with pages stalled, video calls frozen, streams stuck and smart devices offline even when the Wi-Fi signal still shows.

Pages stall first. The Wi-Fi signal still looks fine; you cannot load email, streaming stalls, video calls freeze and smart-home devices drop offline. Problems can be regional or partial: one neighborhood loses service while nearby streets stay online, or only some devices fail behind a working router. The status at the top of each page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours; it does not ping, probe, poll or monitor the service itself, and it never checks from multiple locations.

Servers and network

Metronet IP address, servers and network

Checking metronet.com from our server…

Questions

Metronet FAQ

Is Metronet down right now?

The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. Try another device on the same home network, then try the service over cellular data. That test separates your side from the network. If one device fails while the rest work, start there; if every device on your Wi-Fi fails while cellular works, check your router or the line into your home.

Why does my Metronet fiber connection drop while the Wi-Fi signal stays strong?

A strong Wi-Fi icon only shows the link between your device and the router, so the drop may sit between the router and the ONT or further upstream. Test a wired connection if you can. Reboot the router once, then check the ONT lights for a fault; if the wired test fails too, the problem is not your laptop or phone.

Why can't I sign in to the Metronet account portal to pay my bill?

Start with the saved password in your browser and try a private window, because old autofill data often causes a login loop on account pages. Try a different browser. If the reset email does not arrive, check the spam folder and confirm the address on your latest bill; call support only after those checks.

What should I check if the optical light on my Metronet equipment turns red?

A red optical light usually means the fiber signal is missing, so check that the power cable is seated and that the fiber cable is not bent or unplugged. Power cycle the equipment once. Look at the light again; if it stays red, the line needs a technician.

Why does my Metronet bill still show unpaid after I made a payment?

A payment can post to your bank before the account portal updates, so check the confirmation email and the bank transaction first. Do not pay twice. If both show the payment went through, use the contact route on your bill to ask for a correction.

For your site

Put the Metronet status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

HTML

<a href="https://isitdownrightnow.app/services/metronetinc/"><img src="https://isitdownrightnow.app/badge/metronetinc.svg" alt="Metronet status" height="20"></a>

Markdown, for README files

[![Metronet status](https://isitdownrightnow.app/badge/metronetinc.svg)](https://isitdownrightnow.app/services/metronetinc/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Metronet

The status on this page comes from user-submitted problem reports for Metronet, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Metronet, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Metronet doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.