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Mercedes Me mercedes-benz.com

Is Mercedes Me down right now? Live status and outage tracker

No, Mercedes Me is up.

No outage detected, and no user reports in the last hour.

Live Data refreshes every 5 minutes
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User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

1 report in total, counted in 15-minute windows

No problem reports came in for Mercedes Me in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 1 report. There has been no spike in reports since 16 October. These are user reports from the US, where most people report Mercedes Me problems.

Around the world right now: normal in 66 other countries. By country

In the past 24 hours, 1 user report came in for Mercedes Me. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 1 report, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
0
Quiet
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
1
1 report, 20 h ago
Last 24 hours

Mercedes Me outages and problems

In the past 24 hours, 1 user report came in for Mercedes Me. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 1 report, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for Mercedes Me stayed at their usual level the whole time.
This month

Mercedes Me in November 2026

Problem reports in November
0

Monthly report for November 2026

People who report a problem with Mercedes Me to the outage-report feed behind this page can tag what is affected. These are the categories they can pick; the feed shows no counts per category:

  • Website
  • Login
  • App
  • Search
  • Server Connection
  • Directions
World map

Mercedes Me reports around the world

In the last 24 hours, 1 problem report about Mercedes Me came in from one country. Right now reports are at the usual level in every country.

CountryNowLast hour24 hours
The US numbers above Normal 01
Germany Normal 00
The UK Normal 00
The UAE Normal 00
Ukraine Normal 00
South Africa Normal 00
Singapore Normal 00
Serbia Normal 00
The Philippines Normal 00
Pakistan Normal 00
Nigeria Normal 00
New Zealand Normal 00

Each country's status compares its reports with the usual level there. 55 more countries had 0 reports in the last 24 hours.

Last 30 days

Mercedes Me problem spikes, last 30 days

Since 16 October, Mercedes Me had no outage spikes or periods of elevated reports.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: no data
  • Tue 6 Oct: no data
  • Wed 7 Oct: no data
  • Thu 8 Oct: no data
  • Fri 9 Oct: no data
  • Sat 10 Oct: no data
  • Sun 11 Oct: no data
  • Mon 12 Oct: no data
  • Tue 13 Oct: no data
  • Wed 14 Oct: no data
  • Thu 15 Oct: no data
  • Fri 16 Oct: 1 report
  • Sat 17 Oct: 1 report
  • Sun 18 Oct: 0 reports
  • Mon 19 Oct: 0 reports
  • Tue 20 Oct: 0 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 0 reports
  • Fri 23 Oct: 0 reports
  • Sat 24 Oct: 0 reports
  • Sun 25 Oct: 0 reports
  • Mon 26 Oct: 0 reports
  • Tue 27 Oct: 0 reports
  • Wed 28 Oct: 0 reports
  • Thu 29 Oct: 3 reports
  • Fri 30 Oct: 0 reports
  • Sat 31 Oct: 1 report
  • Sun 1 Nov: 0 reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • Germany7
  • The US6
  • Italy2
  • Sweden2
  • Belgium1
  • Canada1
  • Spain1
  • India1

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 16 October 2026. Monthly reports for all services

Troubleshooting

How to fix Mercedes Me not working

Mercedes Me is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach mercedes-benz.com over your own connection, right now. Nothing is sent to us or stored.

  1. Sign out and back into your Mercedes me ID

    Force-close the app first: on iPhone swipe up from the bottom and flick it away, and on Android open Settings > Apps, pick the app and tap Force stop. If you still get an endless loading spinner or an empty vehicle screen after reopening it, sign out from your profile and log back in with your Mercedes me ID. That gives you a fresh session.

  2. Update or reinstall the app

    Check the App Store or Google Play for a pending update, because an old version can stop syncing after a backend change. On Android, try Settings > Apps > the app > Storage > Clear cache before you reinstall. A reinstall wipes your saved login, so keep your password handy.

  3. Wake the car with a short drive

    Remote locking and pre-entry climate control run over the car's own mobile connection, so a car parked in an underground garage or a dead zone won't respond even when your phone has full signal. After several days parked, the car can also pause remote services to protect the 12V battery. Start it and drive for a few minutes in the open, then send the command again.

  4. Check privacy settings and the vehicle link

    In the car, look through the MBUX privacy or data protection settings; if data transmission is turned off, the app can't reach the vehicle. Then confirm the car still appears under your account in the app, since a change of main user or an expired connect service removes remote access. If both look fine, ask a Mercedes-Benz dealer to check the car's communication module.

While Mercedes Me is down: what to use instead

  • Your physical key The key fob talks to the car directly, so you can still lock it and open the doors when the app can't reach the vehicle.
  • The car's touchscreen Type your destination into the in-car navigation instead of sending it from your phone.
  • The i button in the overhead panel If your car has it, pressing the i button connects you to customer service from the driver's seat, which helps when a connected feature keeps failing and you want a person to check your account.
  • Your dealer by phone Call the workshop to book a service.
Your device

Fix Mercedes Me on Windows, Mac, Android and iPhone

Mercedes Me on Windows

Fix
Clear your browser cache, disable ad-blockers, and try accessing the Mercedes Me web portal using a different browser. Ensure your network connection is stable and not blocking the site.
Check
Try loading the Mercedes Me website in an incognito window to see if the login page loads. If the site fails to load globally, it may be experiencing a server-side outage.
Command Prompt
ping mercedes-benz.comTest whether Mercedes Me's servers reply
nslookup mercedes-benz.comCheck that Mercedes Me's DNS resolves
tracert mercedes-benz.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

Mercedes Me on Mac

Fix
Clear your browser's history and cache, or temporarily disable VPNs and extensions that might block the Mercedes Me portal. You can also try switching from Safari to another browser like Chrome.
Check
Check if the Mercedes Me portal is accessible using a private browsing window on your Mac. If the page times out, verify your internet connection or check online outage trackers.
Terminal
ping -c 4 mercedes-benz.comTest whether Mercedes Me's servers reply
nslookup mercedes-benz.comCheck that Mercedes Me's DNS resolves
traceroute mercedes-benz.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

Mercedes Me on Android

Fix
Force stop the Mercedes Me app in your device settings, clear its cache, and check the Google Play Store for any available updates. Reinstalling the app can also resolve persistent connection errors.
Check
Verify if the Mercedes Me app fails to load on both Wi-Fi and mobile data. You can also check the Google Play Store reviews to see if other users are reporting similar issues.

Mercedes Me on iPhone and iPad

Fix
Restart the Mercedes Me app, or delete and reinstall it from the App Store to clear corrupt data. Ensure your iOS device is updated and that the app has cellular data permissions enabled.
Check
Check if the Mercedes Me app displays network errors on both Wi-Fi and cellular connections. You can also look at the App Store for recent update notes or user complaints.
About

What happens when Mercedes Me goes down

Mercedes Me is the connected car account and app from Mercedes-Benz, and owners use it to check fuel or charge level, find where they parked, warm or cool the cabin before a trip and lock the doors from a phone. When it goes down, those remote functions stop answering, and EV drivers lose the easiest way to follow a charging session.

Remote commands tend to fail first: you tap to lock the doors or start climate control, the app spins for a while, and then it reports that the command could not be sent to the vehicle. Sign-in can fail as well. Status screens often freeze on old data, so fuel level, range, tyre pressure and parked location show whatever the car last sent, which may be hours out of date. Outages are often partial, with the app loading while commands fail, and reports sometimes cluster in one country, though the car itself drives normally throughout.

Servers and network

Mercedes Me IP address, servers and network

IPv4 address
23.212.249.197
IPv6
Not offered
Network
AS20940 · Akamai International B.V., registered in the United States
Served through
Akamai
DNS hosted by
its own name servers (corpinter.de)
HTTPS certificate
Issued by Let's Encrypt, valid until 3 Dec 2026 (32 days)
HTTP/3
Supported
Our check
Answered in 295 ms (it turned away our automated check, which is common)

Checked from our server in Frankfurt, Germany, 44 h ago, for mercedes-benz.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from mercedes-benz.com. Fastest from Paris (360 ms), slowest from Singapore (984 ms). Every location connected to the same address, on Akamai International B.V. (AS20940).

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 301374 ms23.212.249.197
ViennaAustriaUp · HTTP 301485 ms23.212.249.197
MilanItalyUp · HTTP 301400 ms23.212.249.197
ParisFranceUp · HTTP 301360 ms23.212.249.197
AmsterdamNetherlandsUp · HTTP 301525 ms23.212.249.197
MadridSpainUp · HTTP 301462 ms23.212.249.197
WarsawPolandUp · HTTP 301492 ms23.212.249.197
Los AngelesUSAUp · HTTP 301644 ms23.212.249.197
São PauloBrazilUp · HTTP 301487 ms23.212.249.197
SingaporeSingaporeUp · HTTP 301984 ms23.212.249.197
TokyoJapanUp · HTTP 301757 ms23.212.249.197

Checked with check-host.net from its servers in these cities 44 h ago, for mercedes-benz.com. Time is how long each server took to load the page.

Questions

Mercedes Me FAQ

Is Mercedes Me down right now?
The status at the top of this page shows whether user problem reports for Mercedes Me are above their usual level, counted in 15-minute windows over the last 24 hours. If reports look normal, the fault is probably on your side. Switch your phone from Wi-Fi to mobile data and reopen the app; if the app loads but commands to the car still fail, check whether the car has mobile signal where it is parked, because an underground garage can cut it off.

Why do remote lock or climate control commands fail when the app itself loads fine?
Remote commands travel from the app to the car over the car's own mobile connection, so weak signal at the car breaks them even when your phone has full bars. Car parks are a common culprit. After the car has sat unused for several days, it can also limit standby power to protect the 12-volt battery, and remote functions may stop answering until you start the car once.

Why won't the Mercedes Me app accept my login?
The app signs you in with your Mercedes me ID, so a password you changed on another Mercedes-Benz site or service applies here too. If the app rejects details you are sure of, reset the password from the login screen and wait for the email before you try again. Logging out fully or reinstalling the app clears a stuck session on most phones.

Why is a feature missing or greyed out for my car?
Most connected features need the matching Mercedes me connect service to be active on that specific car, and some services have a term that runs out. Look at the services list for the car in the app to see what is active. Features also differ by model and by country, so a function a friend has may never appear for yours.

Why does the app show an old fuel level or the wrong parked location?
The app shows the last data the car sent. Your car only sends an update when it has a mobile connection, so after parking somewhere with poor signal you keep seeing older readings, and refreshing the app won't change them until the car reconnects. A short drive in the open tends to push fresh data through.
For your site

Put the Mercedes Me status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

Mercedes Me status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/mercedes/"><img src="https://isitdownrightnow.app/badge/mercedes.svg" alt="Mercedes Me status" height="20"></a>
Markdown, for README files
[![Mercedes Me status](https://isitdownrightnow.app/badge/mercedes.svg)](https://isitdownrightnow.app/services/mercedes/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track Mercedes Me

The status on this page comes from user-submitted problem reports for Mercedes Me, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Mercedes Me, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Mercedes Me doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.