Facebook Messenger outages and problems
In the past 24 hours, 128 user reports came in for Facebook Messenger. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 7 reports, about 5 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
What people can report about Facebook Messenger
What went wrong
What people said was wrong in recent problem reports for Facebook Messenger worldwide.
Share of 83 recent reports that said what was wrong, from every country listed below.
Facebook Messenger reports around the world
In the last 24 hours, 507 problem reports about Facebook Messenger came in from 31 countries. Right now reports are at the usual level in every country.
- Outage now
- Problems now
- Normal
| Country | Now | Last hour | 24 hours |
|---|---|---|---|
| The US numbers above | Normal | 9 | 133 |
| Poland | Normal | 6 | 143 |
| The UK | Normal | 1 | 31 |
| France | Normal | 1 | 4 |
| The Philippines | Normal | 0 | 79 |
| Canada | Normal | 0 | 23 |
| Vietnam | Normal | 0 | 13 |
| Australia | Normal | 0 | 10 |
| Hungary | Normal | 0 | 8 |
| Denmark | Normal | 0 | 7 |
| Bulgaria | Normal | 0 | 7 |
| The Netherlands | Normal | 0 | 4 |
Each country's status compares its reports with the usual level there. 60 more countries had 45 reports in the last 24 hours. Map outlines: Natural Earth.
Facebook Messenger problem spikes, last 30 days
Since 6 October, Facebook Messenger had no outage spikes, but 1 period of elevated reports.
- Sat 3 Oct: no data
- Sun 4 Oct: no data
- Mon 5 Oct: no data
- Tue 6 Oct: 1 report
- Wed 7 Oct: 0 reports
- Thu 8 Oct: 3 reports
- Fri 9 Oct: 0 reports
- Sat 10 Oct: 0 reports
- Sun 11 Oct: 0 reports
- Mon 12 Oct: 1 report
- Tue 13 Oct: 5 reports
- Wed 14 Oct: 1 report
- Thu 15 Oct: 1 report
- Fri 16 Oct: 13 reports (elevated reports that day)
- Sat 17 Oct: 1 report
- Sun 18 Oct: 3 reports
- Mon 19 Oct: 1 report
- Tue 20 Oct: 1 report
- Wed 21 Oct: no data
- Thu 22 Oct: 0 reports
- Fri 23 Oct: 4 reports
- Sat 24 Oct: 0 reports
- Sun 25 Oct: 2 reports
- Mon 26 Oct: 0 reports
- Tue 27 Oct: 3 reports
- Wed 28 Oct: 53 reports
- Thu 29 Oct: 152 reports
- Fri 30 Oct: 127 reports
- Sat 31 Oct: 127 reports
- Sun 1 Nov: no data
-
Elevated reports
Fri 16 Oct, 19:15–19:37Lasted 22 min10peak reports
By country
Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.
- Poland651
- The US460
- The Philippines284
- The UK137
- Hungary119
- Canada106
- Australia49
- Bulgaria22
Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 6 October 2026. Monthly reports for all services
How to fix Facebook Messenger not working
Facebook Messenger is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach messenger.com over your own connection, right now. Nothing is sent to us or stored.
Switch between Wi-Fi and mobile data
If your messages sit next to an empty circle or the app shows a connecting banner at the top, the problem is most likely your network. Turn Wi-Fi off and try mobile data, or the reverse, and give it a minute to reconnect. Pause any VPN too.
Force stop Messenger and reopen it
On Android, go to Settings > Apps > Messenger and tap Force stop, then open the app again. On iPhone, swipe up from the bottom of the screen and hold until the app switcher appears, then flick the Messenger card up and off the screen. That clears a stuck session.
Clear the cache or offload the app
On Android, open Settings > Apps > Messenger > Storage and tap Clear cache, which keeps your login and chats in place. Your iPhone has no cache button, so go to Settings > General > iPhone Storage, pick the app and tap Offload App; reinstalling from that same screen keeps its data.
Update or reinstall the app
Look for an update in the App Store or Google Play, because an outdated version can fail to load chats or keep logging you out. If nothing changes, delete the app and install it again. Encrypted chat history may need your secure storage PIN to come back, so find it before you sign in with your Facebook account.
While Facebook Messenger is down: what to use instead
- Messenger in a web browser If the app crashes on launch or sits on a loading spinner while the rest of Facebook still works, sign in to the browser version on a laptop and your chats should be there.
- SMS and phone calls Texts and calls go through your mobile carrier, so they keep working when Meta's servers fail.
- WhatsApp It belongs to the same company and has gone down alongside Messenger during big Meta outages, so test it with one contact before you move a whole group chat over.
- Signal or Telegram Both handle group chats well, though the other person needs an account too.
Fix Facebook Messenger on Windows, Mac, Android and iPhone
Facebook Messenger on Windows
- Fix
- Clear your browser cache or reset the Facebook Messenger app in Windows settings. You can also check the Microsoft Store for updates or reinstall the app.
- Check
- Check if the Facebook Messenger desktop app displays a connection error or fails to load chats. Try opening the web version in an incognito browser window to isolate the issue.
ping messenger.comTest whether Facebook Messenger's servers replynslookup messenger.comCheck that Facebook Messenger's DNS resolvestracert messenger.comTrace where the connection dropsipconfig /flushdnsClear the DNS cache, then reloadFacebook Messenger on Mac
- Fix
- Force quit the Facebook Messenger app and restart your Mac, or clear your browser cache if using the web version. Make sure the app is updated to the latest version via the Mac App Store.
- Check
- Verify if the Facebook Messenger app shows a 'Connecting' status or fails to sync your conversations. You can also check if the web version loads in Safari or Chrome.
ping -c 4 messenger.comTest whether Facebook Messenger's servers replynslookup messenger.comCheck that Facebook Messenger's DNS resolvestraceroute messenger.comTrace where the connection dropssudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reloadFacebook Messenger on Android
- Fix
- Clear the Facebook Messenger cache in your Android settings, or update the app from the Google Play Store. Reinstalling the app can also resolve persistent connection issues.
- Check
- Look for a 'Waiting for network' banner at the top of the Facebook Messenger app. Check if sent messages remain stuck on a hollow circle, indicating they are not delivering.
Facebook Messenger on iPhone and iPad
- Fix
- Force close the Facebook Messenger app and check the App Store for any pending updates. You can also try reinstalling the app or toggling your device's airplane mode.
- Check
- Check if Facebook Messenger is stuck on the 'Connecting' status bar at the top of your chat list. Try sending a test message to see if it fails with a red exclamation mark.
Problems at the same time as Facebook Messenger
Since 6 October, Facebook Messenger's only spike in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
During the latest spike
Facebook Messenger: Fri 16 Oct, 19:15 to 19:37
- Salt, outage,19:09 to 19:41
- Sunrise, outage,19:16 to 20:05
- WhatsApp, outage,19:16 to 21:27
- Swisscom, outage,19:20 to 19:45
Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Facebook Messenger problems
The busiest hour for reports about Facebook Messenger is 19:00 to 20:00 Central European time, and the busiest day is Thursday.
By hour of the day
- 00:00 to 01:00: 0.87 reports on an average day
- 01:00 to 02:00: 0.69 reports on an average day
- 02:00 to 03:00: 0.99 reports on an average day
- 03:00 to 04:00: 0.92 reports on an average day
- 04:00 to 05:00: 0.8 reports on an average day
- 05:00 to 06:00: 0.46 reports on an average day
- 06:00 to 07:00: 0.29 reports on an average day
- 07:00 to 08:00: 0.32 reports on an average day
- 08:00 to 09:00: 0.1 reports on an average day
- 09:00 to 10:00: 0.39 reports on an average day
- 10:00 to 11:00: 0.35 reports on an average day
- 11:00 to 12:00: 0.32 reports on an average day
- 12:00 to 13:00: 0.51 reports on an average day
- 13:00 to 14:00: 0.74 reports on an average day
- 14:00 to 15:00: 1.3 reports on an average day
- 15:00 to 16:00: 1 report on an average day
- 16:00 to 17:00: 0.36 reports on an average day
- 17:00 to 18:00: 1.1 reports on an average day
- 18:00 to 19:00: 1.4 reports on an average day
- 19:00 to 20:00: 1.9 reports on an average day
- 20:00 to 21:00: 1.3 reports on an average day
- 21:00 to 22:00: 1.5 reports on an average day
- 22:00 to 23:00: 0.92 reports on an average day
- 23:00 to 00:00: 1.5 reports on an average day
By day of the week
- Monday: 0.59 reports on an average Monday
- Tuesday: 2.5 reports on an average Tuesday
- Wednesday: 18 reports on an average Wednesday
- Thursday: 50 reports on an average Thursday
- Friday: 36 reports on an average Friday
- Saturday: 32 reports on an average Saturday
- Sunday: 1.7 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
What happens when Facebook Messenger goes down
Facebook Messenger is Meta's chat app for phones and the browser, and a lot of people rely on it for family group chats or for messaging the small businesses that answer customers there. An outage cuts off texts, voice calls, video calls and photo sharing in one go.
The first sign is often a message that sits unsent or comes back with a warning that it could not be delivered, while your conversation list still loads from what the app has cached on your phone. Photos and voice clips often fail before text does. Calls may ring without connecting or drop after a few seconds, and the app can sit on a Connecting banner. Problems are often partial, hitting one region or only the web version, though large Meta outages have taken it down alongside Instagram and WhatsApp.
Facebook Messenger IP address, servers and network
- IPv4 address
- 57.144.244.141
- IPv6
- 2a03:2880:f084:10d:face:b00c::2
- Network
- AS32934 · Facebook, Inc., registered in Ireland
- DNS hosted by
- Meta
- HTTPS certificate
- Issued by DigiCert Inc, valid until 8 Nov 2026 (7 days)
- HTTP/3
- Supported
- Our check
- Answered in 393 ms
Checked from our server in Frankfurt, Germany, 20 h ago, for www.messenger.com. Visitors elsewhere may see different addresses.
Checked from 11 places around the world
All 11 locations got an answer from www.messenger.com. Fastest from Los Angeles (171 ms), slowest from Frankfurt (512 ms). Every location connected through Facebook, Inc. (AS32934), using 10 different addresses.
| Location | Result | Time | Address reached |
|---|---|---|---|
| FrankfurtGermany | Up | 512 ms | 57.144.154.141 |
| ViennaAustria | Up | 358 ms | 31.13.84.8 |
| MilanItaly | Up | 357 ms | 31.13.86.8 |
| ParisFrance | Up | 306 ms | 57.144.248.141 |
| AmsterdamNetherlands | Up | 501 ms | 57.145.4.141 |
| MadridSpain | Up | 360 ms | 57.144.118.141 |
| WarsawPoland | Up | 376 ms | 57.144.248.141 |
| Los AngelesUSA | Up | 171 ms | 57.144.202.141 |
| São PauloBrazil | Up | 328 ms | 157.240.12.13 |
| SingaporeSingapore | Up | 379 ms | 57.144.144.141 |
| TokyoJapan | Up | 496 ms | 57.144.96.141 |
Checked with check-host.net from its servers in these cities 20 h ago, for www.messenger.com. Time is how long each server took to load the page.
Facebook Messenger FAQ
Is Facebook Messenger down right now?
Why do my messages fail with a red exclamation mark next to them?
Why does Messenger keep asking for a PIN to restore my chat history?
Why does a contact suddenly say 'This person is unavailable on Messenger'?
Why am I not getting Messenger notifications on my phone?
Service updates from @messenger
No posts about problems from @messenger in the last 14 days. The latest is from .
How we track Facebook Messenger
The status on this page comes from user-submitted problem reports for Facebook Messenger, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Facebook Messenger, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from Facebook Messenger's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.