Is Telmex Infinitum down right now? Live status and outage tracker

Telmex Infinitum outages and problems

User reports, last 24 hours

949 reports in total, counted in 15-minute windows

In the last hour, 70 problem reports came in for Telmex Infinitum, against about 65 at this time on a usual day. Over the last 24 hours there were 949 reports. Most recent reports were about WiFi (49%) and broadband internet (33%). The last spike in reports was 6 h ago and lasted 17 min. These are user reports from Mexico, where most people report Telmex Infinitum problems.

30 15

24 h ago18 h12 h6 hNow

• NormalClose to the usual level23 h 45 min · 924 reports
• ElevatedMore than 1.5 times the usual level15 min · 25 reports
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAbout 65 an hour now

Reports, last hour

70

52% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

25

25 reports, 9 h ago

In the past 24 hours, 949 user reports came in for Telmex Infinitum. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 25 reports, about 9 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 9 h ago

  Lasted 15 min
  25peak reports

Telmex Infinitum in November 2026

Problem reports in November (since 3 November)

1,063

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for Telmex Infinitum.

1. WiFi49%
2. Broadband Internet33%
3. Fixed Wireless Internet13%
4. Billing3%
5. Email2%

Share of 165 recent reports that said what was wrong.

Telmex Infinitum problem spikes, last 30 days

Since 3 November, Telmex Infinitum had no outage spikes, but 2 periods of elevated reports. The longest lasted 17 min, on 4 November.

• Elevated reports
  Wed 4 Nov, 20:50–21:07

  Lasted 17 min
  26peak reports
• Elevated reports
  Wed 4 Nov, 18:10–18:27

  Lasted 17 min
  25peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 3 November 2026. Monthly reports for all services

How to fix Telmex Infinitum not working

Telmex Infinitum is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Telmex Infinitum.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Telmex Infinitum is down: what to use instead

• Mobile data hotspot Use your phone as a hotspot when your home Wi-Fi is out and you need email, banking, or a short video call.
• Mi Telmex app Open the app over mobile data if you need to check your account or manage the service while the home connection fails.
• Public Wi-Fi A cafe, library, or workplace connection can cover downloads and messages if you avoid sensitive logins on shared networks.
• izzi or Totalplay If you have access to another fixed line at home or nearby, switch to it for work calls and large uploads.

Problems at the same time as Telmex Infinitum

Since 3 November, all 2 of Telmex Infinitum's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Telmex Infinitum problems

The busiest hour for reports about Telmex Infinitum is 02:00 to 03:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 29 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Telmex Infinitum IP address, servers and network

Service updates from @Telmex

No posts about problems from @Telmex in the last 14 days. The latest is from .