Start Communications outages and problems
In the past 24 hours, 39 user reports came in for Start Communications. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Start Communications in October 2026
- Problem reports in October (since 28 October)
- 39
Monthly report for October 2026
What went wrong
What people said was wrong in recent problem reports for Start Communications.
Share of 6 recent reports that said what was wrong.
Where Start Communications problem reports come from
The map shows where recent problem reports for Start Communications came from in Canada. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.
- Outage now
- Problems now
- Normal
Map outlines: Natural Earth.
Start Communications problem spikes, last 30 days
Since 28 October, Start Communications had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services
How to fix Start Communications not working
Start Communications is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach start.ca over your own connection, right now. Nothing is sent to us or stored.
Check Start's report level
The level at the top of this page is based on user problem reports for Start, counted in 15-minute windows over the last 24 hours. It does not test your line, so use it to separate a wider outage from a local fault. That narrows the next step.
Restart your Start modem
Unplug the modem, wait 30 seconds, plug it back in, and give the lights a minute to settle. Restart a separate router after the modem is online.
Test a wired Start connection
Connect a laptop to the Start modem with an Ethernet cable. Turn off the laptop's Wi-Fi, then load a site you know. If pages load there, the fault is local to your Wi-Fi or router; the line is working.
Renew your Start IP and DNS
On Windows, open Command Prompt as administrator and run `ipconfig /release`, then `ipconfig /renew`; on a Mac, open Terminal and run `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`. That clears a stale lease or DNS cache. If pages still fail, run `ipconfig /flushdns` and retry.
While Start Communications is down: what to use instead
- Mobile hotspot Turn on your phone's hotspot for a laptop or tablet when the home connection drops.
- Public Wi-Fi Use a library or cafe network to send a large file or fill in a form if your mobile signal is weak.
- Cellular data Switch your phone to mobile data for messages, maps and banking.
- Library computer Use a library computer when you need a full keyboard and a stable connection for an urgent task that cannot wait.
What happens when Start Communications goes down
Start Communications is an Ontario internet provider. Households and small businesses rely on it for internet and phone service, so an outage cuts remote work and streaming; the report level at the top of this page reflects problem reports in 15-minute windows over the last 24 hours, and the site does not monitor the service.
When the link drops, web pages stall and video calls freeze first because both need a steady connection; streaming apps fall back to a spinner, and home phone service can go dead. Mobile data still works, so messaging may keep going on your phone while the home network is down. Problems are often regional or partial: a neighbourhood or a service type can fail while you stay online. The report count at the top of this page tracks problem reports in 15-minute windows over the last 24 hours, so it can rise before a wider outage is obvious.
Start Communications IP address, servers and network
Checking start.ca from our server…
Start Communications FAQ
Is Start Communications down right now?
Why does my Start internet work over Ethernet but drop on Wi-Fi?
My Start modem loses its internet light after a power outage. What should I check?
Can I pay my Start bill in the account portal if my internet is down?
Why does my Start home phone have no dial tone when the internet is out?
Service updates from @startca
No posts about problems from @startca in the last 14 days. The latest is from .
Put the Start Communications status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/start-communications/"><img src="https://isitdownrightnow.app/badge/start-communications.svg" alt="Start Communications status" height="20"></a>[](https://isitdownrightnow.app/services/start-communications/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Start Communications
The status on this page comes from user-submitted problem reports for Start Communications, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Start Communications, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Start Communications doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.