Sparklight outages and problems
In the past 24 hours, 356 user reports came in for Sparklight. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 97.92% uptime for the day.
The most recent spike big enough to count as an outage was 14 hours ago. The busiest 15-minute window of the day had 27 reports, about 14 hours ago.
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Elevated reports
Ended 6 h agoLasted 45 min11peak reports
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Outage
Ended 14 h agoLasted 30 min27peak reports
Sparklight in October 2026
- Problem reports in October (since 27 October)
- 371
Monthly report for October 2026
What people said was wrong in recent problem reports for Sparklight, as a share of those reports:
- 54% WiFi
- 46% Broadband Internet
Where Sparklight problem reports come from
Recent reports came from 44 areas. The most came from around Houston, TX, St. Louis, MO and Boise, ID. Share of recent reports by area, named after its biggest town:
- 19% Houston, TX
- 11% St. Louis, MO
- 7% Boise, ID
- 5% Salt Lake City, UT
- 5% Phoenix, AZ
- 3% Kansas City, MO
From 332 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
Sparklight problem spikes, last 30 days
Since 27 October, Sparklight had 2 outage spikes and 3 periods of elevated reports. The longest lasted 45 min, on 28 October.
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Elevated reports
Wed 28 Oct, 19:11–19:26Lasted 15 min10peak reports
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Outage
Wed 28 Oct, 14:03–14:48Lasted 45 min13peak reports
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Outage
Wed 28 Oct, 06:48–07:18Lasted 30 min29peak reports
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Elevated reports
Wed 28 Oct, 02:29–02:50Lasted 22 min11peak reports
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Elevated reports
Tue 27 Oct, 22:01–22:16Lasted 15 min10peak reports
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Sparklight not working
Sparklight is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach sparklight.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Sparklight.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Sparklight is down: what to use instead
- Mobile hotspot Use your phone's cellular connection to tether a laptop or tablet for email and basic browsing when the cellular signal is strong enough.
- Public Wi-Fi Go to a library or cafe network for uploads and forms that need more bandwidth, and sign out of accounts before you leave.
- Offline downloads Save shows, maps and documents before a drop so playback and schoolwork still work without a connection.
- Phone support Call customer support from a mobile phone if the site will not load and you need to report the problem; have your account number ready.
Problems at the same time as Sparklight
Since 27 October, all 5 of Sparklight's spikes in problem reports overlapped a spike at another service.
When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.
Most often at the same time
- ESPN Fantasy Football5 times
- 3 (Three)5 times
- Astound5 times
- ADP4 times
- Cricket Wireless4 times
- TalkTalk4 times
How many of Sparklight's spikes overlapped one of theirs.
During the latest spike
Sparklight: Wed 28 Oct, 19:11 to 19:26
- ESPN Fantasy Football, outage,27 Oct 19:50 to 21:03
- Honda Link, outage,12:18 to 21:03
- Character.AI, outage,12:33 to 21:03
- ADP, outage,12:33 to 21:03
- YouTube, outage,15:03 to 21:03
- Fidium Fiber, outage,15:33 to 19:48
- USPS, outage,15:33 to 21:03
- Fanduel, outage,15:48 to 21:03
32 more services. Red dot: outage. Amber dot: elevated reports.
A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.
When people report Sparklight problems
The busiest hour for reports about Sparklight is 20:00 to 21:00 Central European time, and the busiest day is Wednesday.
By hour of the day
- 00:00 to 01:00: 0.92 reports on an average day
- 01:00 to 02:00: 0.77 reports on an average day
- 02:00 to 03:00: 0.47 reports on an average day
- 03:00 to 04:00: 0.72 reports on an average day
- 04:00 to 05:00: 0.32 reports on an average day
- 05:00 to 06:00: 0.29 reports on an average day
- 06:00 to 07:00: 0.77 reports on an average day
- 07:00 to 08:00: 0.18 reports on an average day
- 08:00 to 09:00: 0.23 reports on an average day
- 09:00 to 10:00: 0.12 reports on an average day
- 10:00 to 11:00: 0.19 reports on an average day
- 11:00 to 12:00: 0.33 reports on an average day
- 12:00 to 13:00: 0.42 reports on an average day
- 13:00 to 14:00: 0.28 reports on an average day
- 14:00 to 15:00: 0.38 reports on an average day
- 15:00 to 16:00: 0.74 reports on an average day
- 16:00 to 17:00: 0.53 reports on an average day
- 17:00 to 18:00: 0.62 reports on an average day
- 18:00 to 19:00: 0.74 reports on an average day
- 19:00 to 20:00: 0.53 reports on an average day
- 20:00 to 21:00: 1.2 reports on an average day
- 21:00 to 22:00: 0.76 reports on an average day
- 22:00 to 23:00: 0.64 reports on an average day
- 23:00 to 00:00: 0.86 reports on an average day
By day of the week
- Monday: 0 reports on an average Monday
- Tuesday: 16 reports on an average Tuesday
- Wednesday: 77 reports on an average Wednesday
- Thursday: 0 reports on an average Thursday
- Friday: 0 reports on an average Friday
- Saturday: 0 reports on an average Saturday
- Sunday: 0 reports on an average Sunday
Each bar is the average number of user reports in that hour, or on that day of the week, from 21 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.
Sparklight IP address, servers and network
Checking sparklight.com from our server…
Service updates from @sparklightcares
No posts about problems from @sparklightcares in the last 14 days. The latest is from .
Put the Sparklight status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/sparklight/"><img src="https://isitdownrightnow.app/badge/sparklight.svg" alt="Sparklight status" height="20"></a>[](https://isitdownrightnow.app/services/sparklight/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Sparklight
The status on this page comes from user-submitted problem reports for Sparklight, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Sparklight, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Sparklight doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.