Is Starhub down right now? Live status and outage tracker

Starhub outages and problems

In the past 24 hours, 401 user reports came in for Starhub. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 13 reports, about 20 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

• Elevated reports
  Ended 19 h ago

  Lasted 15 min
  12peak reports
• Elevated reports
  Ended 20 h ago

  Lasted 15 min
  13peak reports
• Elevated reports
  Ended 23 h ago

  Lasted 15 min
  12peak reports

Starhub in October 2026

Problem reports in October (since 28 October)

450

Monthly report for October 2026

What went wrong

What people said was wrong in recent problem reports for Starhub.

1. Broadband Internet75%
2. Mobile Phone8%
3. Mobile Internet7%
4. No Signal4%
5. TV3%

Share of 101 recent reports that said what was wrong.

Starhub problem spikes, last 30 days

Since 28 October, Starhub had 1 outage spike and 7 periods of elevated reports. The longest lasted 26 min, on 28 October.

• Elevated reports
  Thu 29 Oct, 04:54–05:09

  Lasted 15 min
  11peak reports
• Elevated reports
  Thu 29 Oct, 04:22–04:37

  Lasted 15 min
  10peak reports
• Elevated reports
  Wed 28 Oct, 19:39–19:58

  Lasted 19 min
  11peak reports
• Elevated reports
  Wed 28 Oct, 14:58–15:20

  Lasted 22 min
  14peak reports
• Elevated reports
  Wed 28 Oct, 14:18–14:37

  Lasted 19 min
  13peak reports
• Outage
  Wed 28 Oct, 10:54–11:20

  Lasted 26 min
  20peak reports
• Elevated reports
  Wed 28 Oct, 09:41–10:05

  Lasted 24 min
  13peak reports
• Elevated reports
  Wed 28 Oct, 08:00–08:19

  Lasted 19 min
  11peak reports

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 28 October 2026. Monthly reports for all services

How to fix Starhub not working

Starhub is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Reload and restart

   Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.

2. Try another connection

   Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Starhub.

3. Update the app

   Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.

While Starhub is down: what to use instead

• Second mobile line Use a Singtel or M1 line for calls and mobile data when your main line shows no signal.
• Public Wi-Fi Connect to Wireless@SG or venue Wi-Fi for browsing and messages while your home connection is out.
• Help centre web form Open the help centre in a browser to send a support request if the app will not load.
• Support phone line Call the support line for account help when chat fails; keep the app closed if it keeps crashing.

Problems at the same time as Starhub

Since 28 October, all 8 of Starhub's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

When people report Starhub problems

The busiest hour for reports about Starhub is 08:00 to 09:00 Central European time, and the busiest day is Wednesday.

Each bar is the average number of user reports in that hour, or on that day of the week, from 22 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

Starhub IP address, servers and network

Service updates from @starhub

No posts about problems from @starhub in the last 14 days. The latest is from .