Duke Energy outages and problems
In the past 24 hours, 35 user reports came in for Duke Energy. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 4 reports, about 45 minutes ago. That stays below our outage threshold, so it doesn't count as downtime.
Duke Energy in October 2026
- Problem reports in October (since 27 October)
- 36
Monthly report for October 2026
What people said was wrong in recent problem reports for Duke Energy, as a share of those reports:
- 100% Power
Where Duke Energy problem reports come from
Recent reports came from 12 areas. The most came from around Charlotte, NC, Raleigh, NC and Denver, CO. Share of recent reports by area, named after its biggest town:
- 23% Charlotte, NC
- 10% Raleigh, NC
- 10% Denver, CO
- 10% Columbia, SC
- 7% New York City, NY
- 7% Cincinnati, OH
From 30 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
Duke Energy problem spikes, last 30 days
Since 27 October, Duke Energy had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Duke Energy not working
Duke Energy is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
Your browser tries to reach duke-energy.com over your own connection, right now. Nothing is sent to us or stored.
Reload and restart
Reload the page (Ctrl+F5, or Cmd+Shift+R on a Mac), or fully close the app and open it again.
Try another connection
Switch between Wi-Fi and mobile data. If it works on one and not the other, the problem is your network, not Duke Energy.
Update the app
Install the latest version from the App Store or Google Play. Old versions can stop connecting after a server-side change.
While Duke Energy is down: what to use instead
- Duke Energy website When the mobile app will not load, open the site in a browser; account and outage tasks often work there.
- Duke Energy phone line Call customer service if you need to report an outage or ask about billing and the app or site is slow.
- Bank bill pay If payment is the only task, your bank's bill pay can send it without opening the utility app.
- Paper bill payment If you have the paper bill, mail a check; it covers payment when the app and website both fail, but allow extra days.
Duke Energy IP address, servers and network
Checking duke-energy.com from our server…
Service updates from @DukeEnergy
No posts about problems from @DukeEnergy in the last 14 days. The latest is from .
Put the Duke Energy status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/duke-energy/"><img src="https://isitdownrightnow.app/badge/duke-energy.svg" alt="Duke Energy status" height="20"></a>[](https://isitdownrightnow.app/services/duke-energy/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Duke Energy
The status on this page comes from user-submitted problem reports for Duke Energy, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Duke Energy, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Duke Energy doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.