Claro Enterprise Solutions outages and problems
In the past 24 hours, 42 user reports came in for Claro Enterprise Solutions. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.
The busiest 15-minute window had 3 reports, about 23 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Claro Enterprise Solutions in October 2026
- Problem reports in October (since 27 October)
- 43
Monthly report for October 2026
What people said was wrong in recent problem reports for Claro Enterprise Solutions, as a share of those reports:
- 33% Broadband Internet
- 33% Mobile Internet
- 17% Mobile Signal
- 17% WiFi
Where Claro Enterprise Solutions problem reports come from
Recent reports came from 13 areas. The most came from around Miami, FL, New York City, NY and Washington, DC. Share of recent reports by area, named after its biggest town:
- 24% Miami, FL
- 17% New York City, NY
- 10% Washington, DC
- 7% Atlanta, GA
- 7% Minneapolis, MN
- 3% Virginia Beach, VA
From 29 recent problem reports. Big cities always send the most, so reports from many places point to a widespread problem, and one area far ahead of the rest can mean a regional one. Town names: GeoNames.
Claro Enterprise Solutions problem spikes, last 30 days
Since 27 October, Claro Enterprise Solutions had no outage spikes or periods of elevated reports.
A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 27 October 2026. Monthly reports for all services
How to fix Claro Enterprise Solutions not working
Claro Enterprise Solutions is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:
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Check the status box at the top of this page
The box counts user problem reports in 15-minute windows over the last 24 hours and flags when they run above their usual level. This site does not ping or probe Claro Enterprise Solutions, so a quiet box does not prove the service is healthy. Treat it as one signal, then test your own end.
Restart the app and the device
Close the app, then restart the device before you open anything else. A stale session or a hung background process breaks more logins than the network does, and a restart clears both. On a laptop this also reloads the VPN client, which is where many connection failures start.
Test on a second network
If you are on office Wi-Fi, tether your laptop to a phone on mobile data and load the same page or app. When that works, your building network or firewall is the fault; when it fails the same way, the problem sits upstream of you. Drop any VPN before you compare, because a broken tunnel looks identical to an outage.
Hand it to your IT admin
No public status page or help centre for the service is known, so the person who holds the contract and the vendor support line is your route in. Give them the time the failure started and the tests you already ran. That cuts a round of questions and puts the ticket with the right team.
While Claro Enterprise Solutions is down: what to use instead
- Account team Call your account team when the app or login page stalls.
- Support phone line Use the support phone line instead of chat or the app if you need a person to log a fault or chase a ticket.
- Phone hotspot Move a laptop to a phone hotspot when the main connection fails and you only need email or a browser.
- Microsoft Teams Run scheduled calls in Microsoft Teams if the usual voice service will not connect and the other side can join from another network.
What happens when Claro Enterprise Solutions goes down
Claro Enterprise Solutions is the business arm of Claro and América Móvil, selling managed connectivity, cloud hosting, voice and security to companies across Latin America and the US. IT teams and contact center staff build their day around it; an outage cuts the phones and stalls the queues customers are waiting in.
Calls fail first, either refusing to connect or cutting out mid-sentence, and agents in the contact center often cannot log in at all. Links drop soon after. When a branch or data center loses its connection, hosted apps and shared files go with it, though the trouble is usually partial: one office, one region, one team or one service at a time. Check the status bar before you file a ticket, because it counts problem reports in 15-minute windows and a spike there means other people are hitting the same wall.
Claro Enterprise Solutions IP address, servers and network
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Claro Enterprise Solutions FAQ
Is Claro Enterprise Solutions down right now?
Why does the Claro Enterprise Solutions account portal sign me out while I am working?
Why does my Claro Enterprise Solutions business internet drop when I connect to the VPN?
Why does my Claro Enterprise Solutions invoice show a different company name?
Why does my Claro Enterprise Solutions mobile line show no service while Wi-Fi works?
Service updates from @claroecua
No posts about problems from @claroecua in the last 14 days. The latest is from .
Put the Claro Enterprise Solutions status badge on your site
Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.
<a href="https://isitdownrightnow.app/services/claro/"><img src="https://isitdownrightnow.app/badge/claro.svg" alt="Claro Enterprise Solutions status" height="20"></a>[](https://isitdownrightnow.app/services/claro/)The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.
How we track Claro Enterprise Solutions
The status on this page comes from user-submitted problem reports for Claro Enterprise Solutions, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for Claro Enterprise Solutions, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.
When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. Claro Enterprise Solutions doesn't publish a public status page that we know of, so user reports are often the quickest sign that something is wrong on their side.