Is NetZero down right now? Live status and outage tracker

NetZero outages and problems

User reports, last 24 hours

9 reports in total, counted in 15-minute windows

No problem reports came in for NetZero in the last hour, and at this time of day there are usually almost none. Over the last 24 hours there were 9 reports. Most recent reports were about email (90%) and broadband internet (10%). The last spike in reports was 39 h ago and lasted 30 min. These are user reports from the US, where most people report NetZero problems.

10 5

24 h ago18 h12 h6 hNow

• NormalClose to the usual level24 h · 9 reports
• ElevatedMore than 1.5 times the usual levelNone in this chart
• OutageMore than twice the usual level and far above the day's averageNone in this chart
• Usual levelWhat a usual day sees at that timeAlmost none at this time of day

Reports, last hour

0

100% on the hour before

Uptime, 24 h

100.00%

No outage windows

Last outage

None

In the last 24 hours

Busiest 15 minutes

2

2 reports, 12 h ago

In the past 24 hours, 9 user reports came in for NetZero. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 2 reports, about 12 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

NetZero in November 2026

Problem reports in November (since 9 November)

58

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for NetZero.

1. Email90%
2. Broadband Internet10%

Share of 10 recent reports that said what was wrong.

Where NetZero problem reports come from

The map shows where recent problem reports for NetZero came from in the US. Big cities always send the most, so dots in many places point to a widespread problem, and one area far ahead of the rest can mean a regional one.

Map outlines: Natural Earth.

NetZero problem spikes, last 30 days

Since 9 November, NetZero had 1 outage spike.

• Outage
  Tue 10 Nov, 12:21–12:51

  Lasted 30 min
  17peak reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

• The US47
• Canada0

Country history starts on 9 November 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 9 November 2026. Monthly reports for all services

How to fix NetZero not working

NetZero is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

1. Check NetZero report level

   Look at the report level at the top of this page. If it is above the usual level, wait and try again; if it is normal, move to the device checks.

2. Reset NetZero mobile data

   If you use a NetZero SIM, open Settings > Network & internet > Mobile network on Android or Settings > Cellular on iPhone and turn Mobile data or Cellular Data off for 10 seconds, then back on. Airplane Mode does the same job faster if the phone has it.

3. Restart the NetZero modem

   Unplug the NetZero modem and the router, wait 30 seconds, then plug the modem in first. When its lights settle, plug in the router and try the connection again.

4. Reconnect the NetZero dialer

   Open the NetZero dialer and confirm the phone cable is in the line port and the same line has a dial tone. Re-enter your saved username and password, then connect; if it still fails, remove and re-add the connection profile.

While NetZero is down: what to use instead

• Phone hotspot Use your phone as a Wi-Fi hotspot when a laptop or tablet needs a connection and the main line is down.
• Public Wi-Fi Go to a library or cafe with Wi-Fi when you need to check mail or finish a task away from home.
• Mobile data Switch to cellular data on your phone for browsing and messaging if the NetZero connection is the one that failed.
• Another ISP Ask a local or national internet provider about a backup line if the outage runs long and you need a permanent connection for work or school.

Problems at the same time as NetZero

Since 9 November, NetZero's only spike in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

What happens when NetZero goes down

NetZero IP address, servers and network

NetZero FAQ

Service updates from @NetZero_4G

No posts about problems from @NetZero_4G in the last 14 days. The latest is from .