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PlayStation Network playstation.com

Is PlayStation Network down right now? Live status and outage tracker

No, PlayStation Network is up.

No widespread outage detected. 39 user reports in the last hour is within the normal range.

Live Last spike Data refreshes every 5 minutes
Not working for you? Official status pageStatus page
User reports, last 24 hours, 15 minutes a segment: 96 flowing, 0 slow (elevated), 0 jammed (outage)

User reports, last 24 hours

671 reports in total, counted in 15-minute windows

In the last hour, 39 problem reports came in for PlayStation Network, against about 50 at this time on a usual day. Over the last 24 hours there were 671 reports. Worldwide, most recent reports were about server connection (48%) and login (21%). The last spike in reports was 91 h ago and lasted 40 min. These are user reports from the US, where most people report PlayStation Network problems.

Around the world right now: normal in 71 other countries. Most reports in the last hour: the UK 5 · Brazil 4 · Japan 4. By country

In the past 24 hours, 671 user reports came in for PlayStation Network. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day. The busiest 15-minute window had 18 reports, about 10 hours ago. That stays below our outage threshold, so it doesn't count as downtime.
Reports, last hour
39
22% on the hour before
Uptime, 24 h
100.00%
No outage windows
Last outage
None
In the last 24 hours
Busiest 15 minutes
18
18 reports, 10 h ago
Last 24 hours

PlayStation Network outages and problems

In the past 24 hours, 671 user reports came in for PlayStation Network. Counting only the 15-minute windows with a spike big enough to count as an outage, that comes to 100.00% uptime for the day.

The busiest 15-minute window had 18 reports, about 10 hours ago. That stays below our outage threshold, so it doesn't count as downtime.

No problems detected in the last 24 hoursReports for PlayStation Network stayed at their usual level the whole time.
This month

PlayStation Network in November 2026

Problem reports in November
247
Outage spikes
0
Periods of elevated reports
0

Monthly report for November 2026

What went wrong

What people said was wrong in recent problem reports for PlayStation Network worldwide.

  1. Server Connection48%
  2. Login21%
  3. Game Play7%
  4. Downloads and updates6%
  5. Game Launch5%
  6. Purchases4%

Share of 204 recent reports that said what was wrong, from every country listed below.

World map

PlayStation Network reports around the world

In the last 24 hours, 1,768 problem reports about PlayStation Network came in from 54 countries. Right now reports are at the usual level in every country.

  • Outage now
  • Problems now
  • Normal
Each dot is a group of recent reports, coloured by how its country is doing now; bigger dots, more reports.
CountryNowLast hour24 hours
The US numbers above Normal 47652
The UK Normal 5217
Brazil Normal 435
Japan Normal 432
Australia Normal 221
Norway Normal 213
Romania Normal 29
Spain Normal 25
Germany Normal 1191
France Normal 1111
Slovakia Normal 113
Mexico Normal 112

Each country's status compares its reports with the usual level there. 60 more countries had 457 reports in the last 24 hours. Map outlines: Natural Earth.

Last 30 days

PlayStation Network problem spikes, last 30 days

Since 5 October, PlayStation Network had 2 outage spikes and 1 period of elevated reports. The longest lasted 1 h 32 min, on 13 October.

  • Sat 3 Oct: no data
  • Sun 4 Oct: no data
  • Mon 5 Oct: 10 reports
  • Tue 6 Oct: 7 reports
  • Wed 7 Oct: 13 reports
  • Thu 8 Oct: 13 reports
  • Fri 9 Oct: 9 reports
  • Sat 10 Oct: 6 reports
  • Sun 11 Oct: 10 reports
  • Mon 12 Oct: 6 reports
  • Tue 13 Oct: 132 reports (outage spike that day)
  • Wed 14 Oct: 28 reports
  • Thu 15 Oct: 16 reports
  • Fri 16 Oct: 4 reports
  • Sat 17 Oct: 12 reports
  • Sun 18 Oct: 13 reports
  • Mon 19 Oct: 7 reports
  • Tue 20 Oct: 3 reports
  • Wed 21 Oct: no data
  • Thu 22 Oct: 4 reports
  • Fri 23 Oct: 20 reports
  • Sat 24 Oct: 19 reports
  • Sun 25 Oct: 11 reports
  • Mon 26 Oct: 8 reports
  • Tue 27 Oct: 4 reports
  • Wed 28 Oct: 159 reports (outage spike that day)
  • Thu 29 Oct: 763 reports
  • Fri 30 Oct: 645 reports
  • Sat 31 Oct: 708 reports
  • Sun 1 Nov: 247 reports
  • Outage
    Wed 28 Oct, 10:26–11:06
    Lasted 40 min
    20peak reports
  • Elevated reports
    Wed 28 Oct, 07:21–07:45
    Lasted 24 min
    17peak reports
  • Outage
    Tue 13 Oct, 18:00–19:32
    Lasted 1 h 32 min
    33peak reports

By country

Each square is one day in the countries with the most reports: red when reports stayed at outage level for half an hour or more, amber when they stayed above the usual level for an hour or more, grey otherwise.

  • The US2,373
  • The UK883
  • Germany641
  • Italy436
  • The Netherlands329
  • France307
  • Brazil178
  • Canada178

Country history starts on 28 October 2026. Days run from midnight to midnight, Central European time.

A spike is a sharp rise in problem reports from users, kept exactly as this page showed it at the time. This history starts on 5 October 2026. Monthly reports for all services

Troubleshooting

How to fix PlayStation Network not working

PlayStation Network is up on our end, so if it won't work for you, the problem is most likely on your side. Work through these in order:

Your browser tries to reach playstation.com over your own connection, right now. Nothing is sent to us or stored.

  1. Check the official status page

    Open the official status page at https://status.playstation.com/ on your phone or another device before you touch the console. If the page shows a problem, no setting on your end will fix it, so wait and try later. If the page is clear, test your own connection on PS5 under Settings > Network > Connection Status > Test Internet Connection, or on PS4 under Settings > Network > Test Internet Connection.

  2. Restart your router and console

    Unplug the router for a minute, then plug it back in and let it boot. Turn off the console completely instead of leaving it in rest mode: on PS5 choose Power > Turn Off PS5, and on PS4 choose Power > Turn Off PS4. Start the console again and sign in; a stale network handshake can block the store or your friends list.

  3. Sign out and restore licenses

    On PS5, go to Settings > Users and Accounts > Other > Sign Out, then sign back in with your account password. On PS4, use Settings > Account Management > Sign Out. If downloaded games or add-ons show a lock icon, open Settings > Users and Accounts > Other > Restore Licenses on PS5, or Settings > Account Management > Restore Licenses on PS4.

  4. Forget the network and set DNS manually

    On PS5, go to Settings > Network > Settings > Set Up Internet Connection, highlight your Wi-Fi network, press the Options button, and choose Forget. On PS4, do the same under Settings > Network > Set Up Internet Connection. Reconnect to the network, then set DNS Settings to Manual in Advanced Settings and use a public resolver such as 8.8.8.8 and 8.8.4.4; if the console still cannot reach PlayStation Network, use the help centre at https://www.playstation.com/en-us/support/ to contact support.

While PlayStation Network is down: what to use instead

  • Offline and disc games Disc games and the digital games you own keep working without PSN, as long as that console is set as your primary PS4 or has Console Sharing and Offline Play turned on for PS5.
  • Discord on your phone If party chat drops, move the call to Discord on your phone because it runs on its own servers.
  • Cross-progression games on PC or another console Games like Fortnite keep your progress on the publisher account rather than on PSN, so you can sign in on a PC or another console and pick up where you left off.
  • Official PlayStation status page Sony lists problems by feature there, for example account management and the PlayStation Store, which tells you whether the fault is on their side and waiting is your only option.
Your device

Fix PlayStation Network on Windows, Mac, Android and iPhone

PlayStation Network on Windows

Fix
Clear your browser cache or restart the PlayStation Remote Play app on Windows. Ensure Windows Defender or your firewall isn't blocking the Playstation Network connection.
Check
Check the official Playstation Network Status page using a web browser. You can also check the connection status in the PlayStation Remote Play app.
Command Prompt
ping playstation.comTest whether Playstation Network's servers reply
nslookup playstation.comCheck that Playstation Network's DNS resolves
tracert playstation.comTrace where the connection drops
ipconfig /flushdnsClear the DNS cache, then reload

PlayStation Network on Mac

Fix
Restart the PlayStation Remote Play client on macOS and check your network settings. Ensure your Mac's firewall is not blocking Playstation Network traffic.
Check
Visit the official Playstation Network status website in Safari to check for outages. You can also verify if the PlayStation Remote Play app is unable to connect.
Terminal
ping -c 4 playstation.comTest whether Playstation Network's servers reply
nslookup playstation.comCheck that Playstation Network's DNS resolves
traceroute playstation.comTrace where the connection drops
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderFlush the macOS DNS cache, then reload

PlayStation Network on Android

Fix
Clear the cache for the PlayStation App in your Android settings or update it from the Google Play Store. Verify that your device has a stable connection to access the Playstation Network.
Check
Check the PlayStation App's connection status or visit the Playstation Network status page on your mobile browser. If the app fails to load your profile, the network may be down.

PlayStation Network on iPhone and iPad

Fix
Force close and reopen the PlayStation App on your iOS device, or reinstall it from the App Store. Reset your network settings if you continue to have trouble connecting to the Playstation Network.
Check
Open the PlayStation App to see if it displays connection errors, or check the Playstation Network status page in Safari. If other apps work but this one does not, the network is likely down.
Same time

Problems at the same time as PlayStation Network

Since 5 October, all 3 of PlayStation Network's spikes in problem reports overlapped a spike at another service.

When several services get problem reports at once, something they share, such as a cloud host or a network, can be the real cause. Matching times alone do not prove it.

Most often at the same time

How many of PlayStation Network's spikes overlapped one of theirs.

During the latest spike

PlayStation Network: Wed 28 Oct, 10:26 to 11:06

29 more services. Red dot: outage. Amber dot: elevated reports.

A spike is a sharp rise in problem reports from users, as the live pages showed it. Times are Central European time.

Busiest times

When people report PlayStation Network problems

The busiest hour for reports about PlayStation Network is 01:00 to 02:00 Central European time, and the busiest day is Thursday.

By hour of the day

  • 00:00 to 01:00: 7.6 reports on an average day
  • 01:00 to 02:00: 9.2 reports on an average day
  • 02:00 to 03:00: 8.7 reports on an average day
  • 03:00 to 04:00: 8.8 reports on an average day
  • 04:00 to 05:00: 8.3 reports on an average day
  • 05:00 to 06:00: 5.6 reports on an average day
  • 06:00 to 07:00: 3.2 reports on an average day
  • 07:00 to 08:00: 2.4 reports on an average day
  • 08:00 to 09:00: 2 reports on an average day
  • 09:00 to 10:00: 1.7 reports on an average day
  • 10:00 to 11:00: 1.1 reports on an average day
  • 11:00 to 12:00: 1.5 reports on an average day
  • 12:00 to 13:00: 1.7 reports on an average day
  • 13:00 to 14:00: 2.6 reports on an average day
  • 14:00 to 15:00: 2.4 reports on an average day
  • 15:00 to 16:00: 2.7 reports on an average day
  • 16:00 to 17:00: 2.9 reports on an average day
  • 17:00 to 18:00: 2.9 reports on an average day
  • 18:00 to 19:00: 4.7 reports on an average day
  • 19:00 to 20:00: 6.4 reports on an average day
  • 20:00 to 21:00: 6.3 reports on an average day
  • 21:00 to 22:00: 6.4 reports on an average day
  • 22:00 to 23:00: 5.9 reports on an average day
  • 23:00 to 00:00: 6.6 reports on an average day

By day of the week

  • Monday: 9.1 reports on an average Monday
  • Tuesday: 14 reports on an average Tuesday
  • Wednesday: 68 reports on an average Wednesday
  • Thursday: 256 reports on an average Thursday
  • Friday: 170 reports on an average Friday
  • Saturday: 186 reports on an average Saturday
  • Sunday: 85 reports on an average Sunday

Each bar is the average number of user reports in that hour, or on that day of the week, from 25 days of reports since 5 October 2026. The busiest bar is highlighted. Spikes in reports are left out, so one outage does not set the pattern.

About

What happens when PlayStation Network goes down

PlayStation Network is Sony's online service for PlayStation consoles, the PlayStation App, and web sign-in. Players and families rely on it for multiplayer, digital purchases, cloud saves, and account access, so an outage interrupts everything tied to signing in and staying connected.

Sign-in fails first. You get stuck on a loading screen, see a connection error, bounce back to the login prompt, or stare at a spinning icon on PS5 and PS4, and multiplayer breaks with it, so parties lose voice chat and matchmaking stalls. Cloud saves and trophy sync can hang too. These problems are often partial, hitting some games and regions while others work; Sony posts confirmation on the official status page, and the help centre has account fixes.

Servers and network

PlayStation Network IP address, servers and network

IPv4 address
23.209.208.131
IPv6 addresses
2a02:26f0:3100:78f::ae6
Show all 2
  • 2a02:26f0:3100:795::ae6
Network
AS16625 · Akamai Technologies, Inc., registered in the United States
Served through
Akamai
DNS hosted by
Amazon Route 53
HTTPS certificate
Issued by DigiCert Inc, valid until 29 Dec 2026 (57 days)
HTTP/3
Not advertised
Our check
Answered in 706 ms

Checked from our server in Frankfurt, Germany, 3 h ago, for www.playstation.com. A service behind a CDN answers from many data centres, usually the one nearest to you, so these addresses are where its traffic enters, not where its own servers stand. Visitors elsewhere may see different addresses.

Checked from 11 places around the world

All 11 locations got an answer from www.playstation.com. Fastest from Milan (17 ms), slowest from Singapore (1,031 ms). Every location connected through Akamai Technologies, Inc. (AS16625), using 11 different addresses.

LocationResultTimeAddress reached
FrankfurtGermanyUp · HTTP 30130 ms23.209.208.131
ViennaAustriaUp · HTTP 30147 ms23.35.210.74
MilanItalyUp · HTTP 30117 ms184.25.52.114
ParisFranceUp · HTTP 30154 ms2.20.168.107
AmsterdamNetherlandsUp · HTTP 30131 ms23.220.112.97
MadridSpainUp · HTTP 30134 ms2.22.208.96
WarsawPolandUp · HTTP 30147 ms2.17.241.25
Los AngelesUSAUp · HTTP 30131 ms23.14.132.109
São PauloBrazilUp · HTTP 30131 ms2.17.128.97
SingaporeSingaporeUp · HTTP 3011,031 ms23.12.156.156
TokyoJapanUp · HTTP 30125 ms23.51.60.99

Checked with check-host.net from its servers in these cities 3 h ago, for www.playstation.com. Time is how long each server took to load the page.

Questions

PlayStation Network FAQ

Is PlayStation Network down right now?
The status at the top of this page shows whether user problem reports for the service are above their usual level, counted in 15-minute windows over the last 24 hours. If an official status page is linked above, that page has the confirmed word from Sony. To tell whether the problem is only on your side, try signing in on another network, restart your router and console, and see if the Store, sign-in, multiplayer, and downloads all fail together.

Why does my PS5 say it cannot connect to the server while my internet works?
That message usually means the console reached your router but not the service. Sign out and back in, then test the same account on a phone hotspot; if the Store and multiplayer still fail there, the problem is not your home network. A wrong DNS setting or an old router can also block the sign-in handshake, so compare a wired and a wireless connection before you reset anything.

Why can't I sign in to my account even with the right password?
A correct password can still fail if two-step verification is waiting on an old phone or if the account is locked after repeated attempts. Reset the password from the sign-in screen, then check the help centre for account recovery steps. If the official status page is linked above and it reports a sign-in outage, wait and try later; otherwise, the block is likely tied to your account or device.

Why does the PlayStation Store fail when I try to buy a game?
The Store can throw an error when your payment method is expired, when the billing address does not match the card, when the card is from a different region, or when the service has trouble with purchases. Remove and re-add the card, then try the purchase on the console and on the web store to see if one path works. If the error stays, use the help centre because the issue may sit with your account wallet or region.

Why do game downloads and updates stop or fail on my console?
Downloads often stall because the console drops to rest mode too quickly, because storage is full, because the connection flickers during a large file, or because the service is having trouble with downloads. Keep the console on and free space; pause then resume the download to force a fresh connection. If every download fails, test another network and check the help centre for your error message.
For your site

Put the PlayStation Network status badge on your site

Paste one of these into a web page, a blog post or a README. The badge shows the same status as this page, based on user problem reports. Browsers can keep a copy for up to 4 hours. It links back here.

PlayStation Network status badge, as it looks now

HTML
<a href="https://isitdownrightnow.app/services/playstation-network/"><img src="https://isitdownrightnow.app/badge/playstation-network.svg" alt="PlayStation Network status" height="20"></a>
Markdown, for README files
[![PlayStation Network status](https://isitdownrightnow.app/badge/playstation-network.svg)](https://isitdownrightnow.app/services/playstation-network/)

The badge is a plain image: no scripts, no cookies. People who see it on your page load it from our server.

How we track PlayStation Network

The status on this page comes from user-submitted problem reports for PlayStation Network, counted in 15-minute windows over the last 24 hours. Each window is compared with the normal level for PlayStation Network, so a few complaints on a quiet day don't trigger anything, but a sudden jump well above normal does.

When reports climb well above normal, the status here changes to partial outage or major outage and the chart moves with it. This is separate from PlayStation Network's official status page: user reports tend to show a problem early, while the official page confirms the cause. If the two disagree, check both.

Elsewhere

Check other services

See all 500+ services

Problems elsewhere right now

Strips: user reports, last 6 hours, 15 minutes a segment.